Pfaff Automotive Partners

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PA
Parts Advisor
Pfaff Automotive Partners
Vancouver, BC
- Full-time
Added 3 months ago
PA
Automotive Service Technician
Pfaff Automotive Partners
Guelph, ON
- Full-time
Added 3 months ago
PA
Compliance Administrator
Pfaff Automotive Partners
Woodbridge, ON
- Full-time
Added 3 months ago
PA
Lot Attendant
Pfaff Automotive Partners
Vaughan, ON
- Full-time
Added 3 months ago
PA
Receptionist
Pfaff Automotive Partners
Markham, ON
- Full-time
Added 3 months ago
PA
Porter - Part-Time
Pfaff Automotive Partners
Newmarket, ON
- Part-time
Added 3 months ago
PA
Portfolio Manager
Pfaff Automotive Partners
Woodbridge, ON
- Full-time
Added 3 months ago
PA
Automotive Licensed Technician
Pfaff Automotive Partners
Newmarket, ON
- Full-time
Added 3 months ago
PA
Automotive Service Technician
Pfaff Automotive Partners
Woodbridge, ON
- Full-time
Added 3 months ago
PA
Automotive Sales Representative
Pfaff Automotive Partners
Woodbridge, ON
- Full-time
Added 3 months ago
PA
Part-Time Receptionist
Pfaff Automotive Partners
Newmarket, ON
- Part-time
Added 3 months ago
PA
Lot Attendant
Pfaff Automotive Partners
Markham, ON
- Full-time
Added 3 months ago
PA
Detailer
Pfaff Automotive Partners
Markham, ON
- Full-time
Added 3 months ago
PA
Automotive Service Technician
Pfaff Automotive Partners
Mississauga, ON
- Full-time
Added 3 months ago
PA
Automotive Sales Representative
Pfaff Automotive Partners
Newmarket, ON
- Full-time
Added 3 months ago
PA
Detailer
Pfaff Automotive Partners
Vaughan, ON
- Full-time
Added 3 months ago
PA
Automotive Service Technician
Pfaff Automotive Partners
Bolton, ON
- Full-time
Added 3 months ago
PA
Automotive Sales Representative
Pfaff Automotive Partners
Bolton, ON
- Full-time
Added 3 months ago
PA
Automotive Sales Floor Manager
Pfaff Automotive Partners
Bolton, ON
- Full-time
Added 3 months ago
PA
Service Advisor
Pfaff Automotive Partners
Bolton, ON
- Full-time
Added 3 months ago
PA
Automotive Sales & Finance Consultant
Pfaff Automotive Partners
Mississauga, ON
- Full-time
Added 3 months ago
PA
Merchandising Administrator
Pfaff Automotive Partners
Concord, ON
- Full-time
Added 3 months ago
PA
Automotive Sales Manager
Pfaff Automotive Partners
Vaughan, ON
- Full-time
Added 3 months ago
PA
Automotive Sales Representative
Pfaff Automotive Partners
Bolton, ON
- Full-time
Added 3 months ago
PA
Receptionist
Pfaff Automotive Partners
Mississauga, ON
- Full-time

Pfaff Automotive Partners

Service Advisor

Guelph, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-2 years of experience as Service Advisor is an asset.
Posting language: English
Posted: Jun 9, 2026

Original job description

Service Advisor

Pfaff Subaru, Guelph, ON N1K 0A4

At Pfaff Subaru, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!

You will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, apply now and become an essential part of our team!

Duties and Responsibilities

Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.

Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Creates/opens work orders for new customers and service; closes orders as appropriate.

Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.

Provides quotes or estimates to customers regarding service needed.

Advises customers of current status of their vehicle as well as any additional work that may be required.

Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Skills and Qualifications

Experience in automotive field.

1-2 years of experience as Service Advisor is an asset.

CDK experience.

Aptitude for numbers.

Valid Driver’s License and a clean driver’s abstract.

The Rewards:

Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package. Starting salary $65,000 - $98,000 plus performance based bonus

Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.

Track Days and Team/Store Events - aligned with one of core values, Have Fun! we have annual track days and store events to bring everyone together

Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

This is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

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More about this job

Responsibilities

The Service Advisor manages customer service requirements, schedules appointments, and handles work orders from creation to invoicing. They act as the primary liaison between customers and the service department, providing status updates and repair estimates.

Requirements

Candidates should have experience in the automotive field, preferably 1-2 years as a Service Advisor, and proficiency with CDK software. A valid driver's license and a clean driver's abstract are required.

Skills

Customer Service
Problem Solving
Communication
CDK
Numerical Aptitude
Scheduling
Invoicing
Quoting

Benefits

Health Insurance
Dental Insurance
Long-term Disability Insurance
Life Insurance
Track Days
Team and Store Events
Growth Potential
Stock Purchase Program

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Service Advisor
CDK
Customer Satisfaction
Work Orders
Invoicing
Vehicle Repair
Dealership
Driver's License
Driver's Abstract

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