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PFG | Performance Good Group

Bilingual Customer Care Representative

Richmond, BC, Canada

Pay: Pay: $20-22 per hour
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description

We Deliver the Goods:

Growth opportunities performing essential work to support North America’s food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

This role requires fluency in French and English.

Address: 8030 Esquesing Line, Milton, ON L9T 6W3Work Schedule:

Training Hours: Monday through Friday 8:00AM - 4:30PM
Regular Hours: Monday through Friday, 9:30AM - 6:00PM

Pay: $20-22 per hour

Position Responsibilities:

Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
Filing and running reports as needed.
Processing customer shorts, mis-picks, and credits.
Conducting account research and resolving problems.
Channeling customer inquiries to appropriate departments and documenting customer contacts.
Assuring that appropriate records are maintained, and reports are prepared.
Resolving customer requests for adjustments to orders and billing.
Entering and retrieving a variety of information using the computer terminal.
Assisting customers in the ordering process.
Maintaining current knowledge of pricing and product availability.
Understanding, interpreting, and explaining company procedures related to products and pricing.
Performing other related tasks and duties as assigned.

Skills & Experiences:

Excellent communication skills.
Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Ability to perform detailed data entry work accurately and efficiently within deadlines.
Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

#CM-ALL

Required Qualifications

• Minimum of one year of call center experience is required.
• Must be able to type 40 WPM (words per minute) - typing test required.
• Fluent in French and English

EEO Statement

Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.

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More about this job

Responsibilities

The Customer Care Representative will resolve routine customer inquiries and provide efficient service through telephone, mail, and in-person interactions. They are responsible for processing orders, managing billing adjustments, and maintaining accurate records of customer contacts.

Requirements

Candidates must have at least one year of call center experience and be fluent in both French and English. Proficiency in typing at least 40 WPM and intermediate computer skills are required.

Skills

Bilingual
French
English
Call center
Data entry
Microsoft Office
Typing
Customer service
Problem solving
Communication skills
Account research
Billing
Order processing
Reporting

Benefits

Safe working environment
Inclusive working environment
Rewards
Recognition

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Call Center
Bilingual
Data Entry
Microsoft Office
Food Distribution
Order Processing
Billing
Account Management
Reporting
Communication
Problem Solving
Typing
Logistics
Retail

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