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Added 8 mins ago
CO
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- Full-time
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Added 8 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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PFX Group

Dispatch Coordinator

Milton, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

The Dispatch Coordinator focuses on the deliveries and scheduling of trucks to ensure that proper deliveries are delivered on time.

Process customer orders and respond to service complaints and customer inquiries. This involves working in conjunction with Customer Service to resolve customer complaints with minimal impact on their business.

Assist existing and potential customers in establishing delivery schedules best suited to their needs.

Work with sales representatives, distribution (including bulk distributors), and the Sales Manager to find tailor-made solutions for storage and deliveries to customers.

Implement and manage a process to handle small equipment returns with customers and coordinate with Purchasing.

Administer the coordination of bulk delivery slips with Accounting and Customer Service by providing backup to the freight and invoice process.

Update customer contracts and price books for regional customers on a monthly basis using the NOLA index.

Create the tanker schedule for the bulk delivery of products. Forecast and monitor stock levels for the Central Region.

Coordinate the preparation of contract agreements for existing customers. Set up new customers through the Quick Connect Form.

Supply management with reports on customer needs and problems.

Identify and evaluate new opportunities that will culminate in profitable business for the company.

Research sources (internet, trade associations, and current customer base) for developing prospective customers and for information to determine their potential.

Prepare written proposals/quotations for current and prospective customers.

Develop relationships with new and existing customers by introducing new products and pricing.

Work closely with the Sales team to identify and evaluate new opportunities that will culminate in profitable business for the company.

Meet with customers to identify, secure, and set up third-party bulk delivery contracts through our distribution network.

Strengthen the Recochem brand across all segments of business by providing information to existing and potential customers on products and customer inquiries. This involves working in conjunction with Customer Service to resolve customer complaints with minimal impact on their business.

Skills Required:

Excellent communication skills in English, both written and verbal.

Ability to produce diverse reports in a concise fashion.

Able to establish and maintain internal and external customer relations.

Strong customer service skills.

Computer skills: Word, Excel, ERP Systems, AS400, Browser.

Work Arrangement:

This position is 5 days a week in the office

What We Offer:

Competitive compensation
Career growth opportunities – we prioritize internal promotions
Employer funded retirement plan
Comprehensive health benefits, including medical and dental coverage and Telemedicine
Employee Assistance Program (EAP) – confidential support for mental health, financial advice, and more
Paid vacation and statutory holidays
Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI)

Our Commitment to Fairness and Transparency
The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.

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More about this job

Responsibilities

The Dispatch Coordinator manages truck scheduling and delivery logistics to ensure timely customer service and order fulfillment. They also collaborate with sales and distribution teams to optimize storage solutions and handle customer inquiries or complaints.

Requirements

Candidates must possess strong communication and customer service skills, along with proficiency in Microsoft Office and ERP systems. The role requires the ability to produce concise reports and maintain effective internal and external professional relationships.

Skills

Dispatching
Scheduling
Customer service
Communication
Reporting
Microsoft Word
Microsoft Excel
ERP systems
AS400
Inventory management
Logistics coordination
Contract management
Problem solving
Sales support

Benefits

Retirement plan
Health benefits
Medical coverage
Dental coverage
Telemedicine
Employee Assistance Program
Paid vacation
Statutory holidays
Tuition assistance

Visa sponsorship

Not detected in the job text

Keywords

Dispatching
Logistics
Supply chain
Scheduling
Customer service
ERP
AS400
Inventory forecasting
Bulk delivery
Contract management
Sales support
Reporting
Microsoft Excel
Microsoft Word
Distribution
NOLA index
Procurement
Freight
Invoicing
Sustainability

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