Adjoint(e) administratif(ve) sénior
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English · French
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Original job description
English section of this bilingual listing.
Position Title: Senior Administrative Coordinator, Retail Operations
Location: Laval
Reports To: Head of Retail
Work Schedule: Full-time, 35 to 40 hours per week.
Language Requirements: Bilingual (English/French) preferred in Quebec and Ontario
Job Summary
The Senior Administrative Coordinator is an experienced professional who goes beyond day-to-day administrative support by taking full ownership of several key initiatives within our retail environment. Working with a high degree of autonomy, this individual plans, leads, and delivers projects and process improvements across retail locations and administrative teams. Serving as a trusted partner to management, they establish standards of administrative excellence. This role is essential to operational efficiency, consistent execution of business activities, and the success of both store operations and administrative functions.
Key Responsibilities
- Project leadership and initiative management
- Coordination of retail operations
- Executive and management support
- Reporting, analysis, and process improvement
- Customer and stakeholder relationship management
- Team support and mentoring
Secondary Responsibilities
- Coordinate office operations by managing office supplies, office inventory, and maintaining filing systems (digital and physical)
- Coordinate courier services, mail distribution, and office equipment maintenance
- Answer and direct phone calls and emails
- Schedule and confirm meetings, appointments, and travel arrangements
- Prepare meeting agendas and record meeting minutes
- Draft, review, and format correspondence, reports, and presentations
- Assist with data entry, invoice processing, and internal reporting
- Welcome and assist visitors and customers
- Coordinate with customer service and sales teams to communicate messages and updates
Skills And Qualifications
- Diploma of College Studies (DEC) in Administration, Office Technology, Business Management, or a related field
- More than 5 years of progressive experience in administration, coordination, or operations, preferably in a retail or distribution environment
- Proficiency with Microsoft Office Suite and CRM systems
- Strong organizational skills and the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- High level of discretion and professionalism when handling confidential information
Benefits
- Comprehensive group insurance program
- Group RRSP
- Company-provided work clothing
- Employer-matched Group RRSP
Hourly Wage: Competitive salary based on experience.
Read the full bilingual original
Titre du poste : Adjoint(e) administratif(ve) sénior
Lieu : Laval
Supérieur hiérarchique : Directeur(trice) principal(e) des ventes en détail
Horaire de travail : Temps plein, 35 à 40 heures par semaine
Exigences linguistiques : Bilingue (anglais/français) préféré au Québec et en Ontario afin de pouvoir interagir avec les interlocuteurs en dehors du Québec
Résumé du poste
Le ou la coordonnateur(trice) administratif(ve) principal(e) est un(e) professionnel(le) expérimenté(e) qui va au-delà du soutien administratif quotidien en assumant l’entière responsabilité de plusieurs initiatives clés au sein de notre environnement de vente au détail. Travaillant avec un haut degré d’autonomie, cette personne planifie, dirige et livre des projets ainsi que des améliorations de processus à travers les différents points de vente et équipes administratives. Elle agit comme partenaire de confiance auprès de la direction et établit les normes d’excellence administrative. Ce rôle est essentiel à l’efficacité opérationnelle, à l’exécution uniforme des activités et au succès des opérations en magasin et des fonctions administratives.
Principales responsabilités
Position Title: Senior Administrative Coordinator, Retail Operations
Location: Laval
Reports To: Head of Retail
Work Schedule: Full-time, 35 to 40 hours per week.
Language Requirements: Bilingual (English/French) preferred in Quebec and Ontario
Job Summary
The Senior Administrative Coordinator is an experienced professional who goes beyond day-to-day administrative support by taking full ownership of several key initiatives within our retail environment. Working with a high degree of autonomy, this individual plans, leads, and delivers projects and process improvements across retail locations and administrative teams. Serving as a trusted partner to management, they establish standards of administrative excellence. This role is essential to operational efficiency, consistent execution of business activities, and the success of both store operations and administrative functions.
Key Responsibilities
Lieu : Laval
Supérieur hiérarchique : Directeur(trice) principal(e) des ventes en détail
Horaire de travail : Temps plein, 35 à 40 heures par semaine
Exigences linguistiques : Bilingue (anglais/français) préféré au Québec et en Ontario afin de pouvoir interagir avec les interlocuteurs en dehors du Québec
Résumé du poste
Le ou la coordonnateur(trice) administratif(ve) principal(e) est un(e) professionnel(le) expérimenté(e) qui va au-delà du soutien administratif quotidien en assumant l’entière responsabilité de plusieurs initiatives clés au sein de notre environnement de vente au détail. Travaillant avec un haut degré d’autonomie, cette personne planifie, dirige et livre des projets ainsi que des améliorations de processus à travers les différents points de vente et équipes administratives. Elle agit comme partenaire de confiance auprès de la direction et établit les normes d’excellence administrative. Ce rôle est essentiel à l’efficacité opérationnelle, à l’exécution uniforme des activités et au succès des opérations en magasin et des fonctions administratives.
Principales responsabilités
- Gestion d’initiatives et leadership de projets
- Coordination des opérations de vente en détail
- Soutien à la direction et aux cadres
- Rapports, analyses et amélioration des processus
- Gestion des relations avec les clients et les parties prenantes
- Soutien et mentorat de l’équipe
- Coordination du bureau en gérant les fournitures, l’inventaire du bureau et en assurant le maintenir des systèmes de classement (numériques et physiques)
- Coordonner les services de messagerie, la distribution du courrier et l’entretien des équipements de bureau
- Répondre aux appels téléphoniques et aux courriels, et les diriger
- Planifier et confirmer les réunions, rendez-vous et déplacements
- Préparer les ordres du jour et rédiger les procès-verbaux des réunions
- Rédiger, réviser et mettre en forme la correspondance, les rapports et les présentations
- Aider à la saisie de données, au traitement des factures et à la production de rapports internes
- Accueillir et assister les visiteurs et les clients
- Coordonner avec les équipes de service à la clientèle ou de vente pour transmettre les messages et les mises à jour
- Avoir au moins un DEC en administration, en techniques de bureau ou en gestion de commerce.
- Plus de 5 années d’expérience progressive en administration, coordination ou opérations, idéalement dans un environnement de commerce de détail ou de distribution
- Maîtrise de la suite Microsoft Office et des systèmes CRM
- Excellentes compétences organisationnelles et capacité à gérer plusieurs tâches simultanément
- Excellentes aptitudes en communication écrite et orale
- Discrétion et professionnalisme dans la gestion d’informations confidentielles
- Être Bilingue (anglais/français) préféré au Québec et en Ontario afin de pouvoir interagir avec les interlocuteurs en dehors du Québec
- Programme complet d’assurance collective
- REER collectif
- Vêtements de travail fournit
- REER collectif avec participation de l’employeur
Position Title: Senior Administrative Coordinator, Retail Operations
Location: Laval
Reports To: Head of Retail
Work Schedule: Full-time, 35 to 40 hours per week.
Language Requirements: Bilingual (English/French) preferred in Quebec and Ontario
Job Summary
The Senior Administrative Coordinator is an experienced professional who goes beyond day-to-day administrative support by taking full ownership of several key initiatives within our retail environment. Working with a high degree of autonomy, this individual plans, leads, and delivers projects and process improvements across retail locations and administrative teams. Serving as a trusted partner to management, they establish standards of administrative excellence. This role is essential to operational efficiency, consistent execution of business activities, and the success of both store operations and administrative functions.
Key Responsibilities
- Project leadership and initiative management
- Coordination of retail operations
- Executive and management support
- Reporting, analysis, and process improvement
- Customer and stakeholder relationship management
- Team support and mentoring
- Coordinate office operations by managing office supplies, office inventory, and maintaining filing systems (digital and physical)
- Coordinate courier services, mail distribution, and office equipment maintenance
- Answer and direct phone calls and emails
- Schedule and confirm meetings, appointments, and travel arrangements
- Prepare meeting agendas and record meeting minutes
- Draft, review, and format correspondence, reports, and presentations
- Assist with data entry, invoice processing, and internal reporting
- Welcome and assist visitors and customers
- Coordinate with customer service and sales teams to communicate messages and updates
- Diploma of College Studies (DEC) in Administration, Office Technology, Business Management, or a related field
- More than 5 years of progressive experience in administration, coordination, or operations, preferably in a retail or distribution environment
- Proficiency with Microsoft Office Suite and CRM systems
- Strong organizational skills and the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- High level of discretion and professionalism when handling confidential information
- Comprehensive group insurance program
- Group RRSP
- Company-provided work clothing
- Employer-matched Group RRSP
More about this job
Responsibilities
Lead projects and process improvements across retail locations and administrative teams, while coordinating retail operations and supporting management. Prepare reports and meeting materials, manage office operations and stakeholder communications, and support and mentor team members.
Requirements
A college diploma in administration, office technology, business management, or a related field is required, along with more than five years of progressive experience in administration, coordination, or operations. Candidates should be proficient in Microsoft Office and CRM systems, have strong organizational and communication skills, and handle confidential information with discretion; English-French bilingualism is preferred in Quebec and Ontario.
Skills
- Project Leadership
- Initiative Management
- Executive Support
- Reporting and Analysis
- Process Improvement
- Stakeholder Management
- Team Mentoring
- Microsoft Office
- CRM Systems
- Organization
- Multitasking
- Written Communication
- Verbal Communication
- Confidentiality
Benefits
- Comprehensive Group Insurance
- Group RRSP
- Company-Provided Work Clothing
- Employer-Matched Group RRSP
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Retail
- Management & Leadership
- Customer Service & Support
Keywords
- Retail Operations
- Wholesale
- Administrative Coordination
- Project Leadership
- Process Improvement
- Microsoft Office
- CRM Systems
- Reporting
- Data Analysis
- Invoice Processing
- Office Operations
- Filing Systems
- Courier Services
- Mail Distribution
- Meeting Coordination
- Travel Arrangements
- Meeting Agendas
- Meeting Minutes
- Correspondence
- Presentations
- Customer Service
- Stakeholder Relations
- Team Mentoring
- Confidential Information
- English-French Bilingualism