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Added 3 mins ago
Senior Manager Development, Treasury Technology
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The Global Risk and Treasury Technology team delivers technology solutions that enable critical business capabilities across Group Treasury and Global Risk Management. The team provides…
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Senior Manager, Real Estate Strategy & Planning
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Phantom Compliance

Service Delivery Manager ( Blairmore, AB)

Crowsnest Pass, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Apr 25, 2027
Working hours: 30 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Delivery Manager

Reports To: Chief Operating Officer

Position Type: Full-Time, 1 vacancy

Location: Blairmore, Alberta (Hybrid)

Hours of Work: Monday to Friday, 8:00 am to 2:00pm, 30 hours per week, MST

About the Company

We are a one‑stop compliance powerhouse trusted by clients who expect precision, agility, and results. We run like a championship sports team where every player knows their role, every move is strategic, and winning means delivering industry‑leading compliance outcomes for every client we serve.

About the Team

We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.

About the Role

We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between our consulting partners, client stakeholders, and delivery teams.

You will drive engagement timelines, enforce service quality and compliance, eliminate operational bottlenecks, and ensure deliverables meet our high standards on schedule and within budget.

This is an ideal role for an operational leader who thrives in a small-firm, entrepreneurial environment where your contributions directly shape company operations and client retention.

Key Responsibilities1. Engagement & Delivery Management

Oversee the end-to-end delivery lifecycle of client engagements concerning the below workstreams

Fractional CCO
Compliance Operations
Banking
Administrative
Onboarding
Sales
Establish, track, and enforce project milestones, resource allocation, and Statement of Work (SOW) deliverables.

Client Relationship & SLA Governance

Serve as an operational point of internal escalation for leadership regarding project schedules, delivery status, and scope adjustments.
Conduct regular operational check-ins and delivery health reviews to evaluate client satisfaction and address service bottlenecks proactively.

Operational Excellence & Process Optimization

Standardize delivery frameworks, review checklists, and reporting templates across client engagements.
Implement and manage workflow management systems (e.g. Hubspot, Jira) to track utilization, billable hours, and task status.
Drive continuous improvement initiatives to minimize turnaround times without compromising accuracy or regulatory compliance.

Team Coordination & Resource Planning

Manage consultant capacity, work-in-progress (WIP), and task handoffs between financial analysts, senior consultants, and third-party contractors.
Facilitate weekly operational standups and project retrospectives to ensure cross-functional alignment.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience
Experience: 5+ years of operational or service delivery management experience within professional services, financial consulting, accounting, corporate finance, or related advisory sectors.
Project Management Skills: Demonstrated expertise managing multiple concurrent client engagements, project timelines, and operational budgets. Certifications such as PMP, Lean Six Sigma, or ITIL are an asset.
Financial Literacy: Solid foundational understanding of financial reporting, consulting workflows, and billing metrics (WIP, realization rates, billable utilization).
Communication: Exceptional client-facing presence and written communication skills suitable for communicating with C-suite executives and business owners.
Tech Savvy: High proficiency with modern project management software, CRM platforms, and Google Suite (advanced Excel/PowerPoint skills required).

Nice to Have

Familiarity with blockchain analytics tools for forensic investigation
FATF guidelines, SEC, FINTRAC, FINCEN regulations, AML directives
Strong understanding of licensing, audits, regulatory frameworks, and compliance automation
Risk matrices and crypto transaction monitoring, including sanctions screening and KYC/CDD

Technology & Software

Google Workplace
HubSpot
AI platforms

Working Conditions

This position involves prolonged periods of desk work, including sitting and computer use for extended hours. Minimal physical activity is required, though occasional movement such as walking to meetings or retrieving documents may occur. The work environment is a standard indoor office setting with consistent weekday hours.

Benefits

After completing your probationary period, you will be eligible for a comprehensive benefits package designed to support your health, well-being, and professional development:

Extended health care
Dental and vision care
Life insurance
Employee Assistance Program (EAP)
Paid time off (PTO) including sick leave, volunteer days, and a paid day off for your birthday
Generous tuition reimbursement for professional training, courses, and certifications

Hiring Process

Our recruitment process is designed to identify top talent through a structured and thoughtful approach:

Step 1: Prescreening | We begin with an initial review of your application and a brief phone interview to assess qualifications, experience, and alignment with the role.
Step 2: Panel Interview | Shortlisted candidates are invited to a panel interview with team members from relevant teams. This stage focuses on soft skills.
Step 3: Executive Meeting | Finalists meet with a senior executive for a strategic conversation about vision, leadership, and long-term potential within the organization.

Offer Conditions

Job offers are contingent upon passing reference checks, background checks, and providing valid work authorization. Work Permit Holders: If your permit is nearing expiration, you must provide proof of an active extension application (maintained status) or bridging permit before your start date. Continued employment requires maintaining valid work authorization and notifying management at least 90 days before permit expiry.

Apply About employer

More about this job

Responsibilities

Oversee end-to-end client engagement delivery, including timelines, milestones, budgets, service quality, compliance, and client satisfaction. Standardize and improve delivery processes, manage workflow systems and consultant capacity, and coordinate teams to ensure engagements are completed accurately and on schedule.

Requirements

Requires a bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience, and at least five years of operational or service delivery management experience in professional services or a related advisory sector. Candidates should have experience managing concurrent engagements, budgets, and financial metrics, along with strong client-facing communication and proficiency in project management software, CRM platforms, Google Suite, Excel, and PowerPoint.

Skills

Service Delivery Management
Client Engagement Management
Project Management
SLA Governance
Process Optimization
Resource Planning
Financial Literacy
Financial Reporting
Budget Management
Workflow Management
Regulatory Compliance
Team Coordination
Client Communication
Advanced Excel
Advanced PowerPoint

Benefits

Extended Health Care
Dental Care
Vision Care
Life Insurance
Employee Assistance Program
Paid Time Off
Sick Leave
Volunteer Days
Paid Birthday Leave
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Client Engagements
Project Management
Statements Of Work
Service-Level Agreements
Financial Reporting
Work In Progress
Realization Rates
Billable Utilization
Resource Allocation
Workflow Management
Process Optimization
Regulatory Compliance
Google Suite
Google Workspace
HubSpot
Jira
Excel
PowerPoint
PMP
Lean Six Sigma
ITIL
Blockchain Analytics
FATF Guidelines
SEC Regulations
FINTRAC
FinCEN
Anti-Money Laundering
KYC/CDD
Sanctions Screening

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