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Added 9 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
Eaton’s Electrical sector is currently seeking an IT Operations Business Relationship Manager (US and Canada) to join our PCS (Protection, Control and Solutions) team. This position can…
Added 24 mins ago
BH
Non-Profit Portfolio Manager
BC Housing
Burnaby, BC
- Full-time
The NPPM is the key relationship manager for the assigned portfolio of housing providers and serves as the single point of contact in managing a variety of issues relating to the delivery…
Added 24 mins ago
FC
Group Underwriter Level II
First Canadian Financial Group
Edmonton, AB
- Full-time
…Benefits team, based in Downtown Edmonton and reporting to the Manager, Group Underwriting. This role is responsible for applying underwriting best practices to evaluate, rate, and…
Added 54 mins ago
IH
Project Manager | Major Capital Projects
Interior Health Authority
Kamloops, BC
- Full-time
Interior Health is looking for an experienced Project Manager, Major Capital Projects to join our team on a full time permanent basis.
Added 54 mins ago
CS
Manager, Supply Chain Operations and Analytics
Canadian Standards Association
Toronto, ON
- $100,890 to $132,416 CAD / year
- Full-time
The Manager, Supply Chain Operations and Analytics, is responsible for supporting procurement operations through data analysis, reporting, supplier governance, travel and expense program…
Added 1 hour ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
· Consult with Property Manager for specific projects and work orders and follow up on special project work.
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Toronto, ON · Etobicoke, ON
- $75,200 to $125,200 CAD / year
- Other
…humaines, de gestion des talents, de gestion du temps et d’administration des avantages sociaux. Nous nous engageons à aider les organisations à simplifier la gestion de leur main-d’œuvre…
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Montreal, QC
- $75,200 to $125,200 CAD / year
- Other
…humaines, de gestion des talents, de gestion du temps et d’administration des avantages sociaux. Nous nous engageons à aider les organisations à simplifier la gestion de leur main-d’œuvre…
Added 1 hour ago
UH
Financial Analyst II
University Health Network
Toronto, ON
- Full-time
University Degree in Business Administration or equivalent required
Added 1 hour ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Added 1 hour ago
N
Growth Operations Manager
nesto
Montreal, QC
- Full-time
…CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise…
Added 2 hours ago
W
Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 2 hours ago
CP
Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
…within Calderdale. Working closely with the Locality Resource Manager, you will play a key role in ensuring the smooth running of our services and supporting the delivery of high-quality…
Added 2 hours ago
C
Portfolio Manager, Civil Training Programs-EN
CAE
Montreal, QC
- Full-time
Monitor project financials, performance indicators, and project status, and provide appropriate reporting to senior management.
Added 2 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 2 hours ago
VS
Director of Building Services - The Shores of Port Credit Retirement Residence (2026-10974)
Verve Senior Living
Mississauga, ON
- Full-time
Post-secondary education in Facilities Management, Environmental Services, Engineering, Healthcare Administration, or a related field preferred.
Added 2 hours ago
KA
Senior Contract Administrator
Kasian Architecture Interior Design and Planning
Victoria, BC
- Full-time
Assist the Project Manager in planning the profitable execution of the Construction Administration stage of large and complex projects
Added 2 hours ago
VC
Right of Way Project Controls Administrator
Valard Construction
AB · Edmonton, AB
- Full-time
Reporting to the Manager, RoW Project Controls & Estimating, we are seeking a detail-oriented project controls professional to work closely with our field, lands, permitting and GIS teams…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 2 hours ago
FF
Workforce Planning Coordinator
FPS Food Process Solutions Corporation
Richmond, BC
- Full-time
The Workforce Planning Coordinator supports the department manager in coordinating and scheduling field personnel to meet operational and project requirements. This role serves as a key…
Added 2 hours ago
VC
Right of Way Project Controls Administrator
Valard Construction
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, RoW Project Controls & Estimating, we are seeking a detail-oriented project controls professional to work closely with our field, lands, permitting and GIS teams…
Added 2 hours ago
T&
Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
As a Senior Project Manager / Senior Consultant, Stakeholder Management, you will:
Added 2 hours ago
A
Planificateur (trice) de projet
ABB
Quebec, QC
- Full-time
Support the project manager and project team in detailed and strategic project planning.
Added 2 hours ago
SH
Business Analyst
SE Health
Markham, ON
- Full-time
Ensure requirements are understood, traceable, and aligned with project objectives under Program Manager guidance
Added 2 hours ago
SH
Project Manager, Enterprise Value Delivery
SE Health
Markham, ON
- Full-time
The Project Manager Level 2 (L2), Enterprise Value Delivery is accountable for the end-to-end delivery of enterprise-priority projects, ensuring defined outcomes are achieved on time,…

Phantom Compliance

Service Delivery Manager ( Blairmore, AB)

Crowsnest Pass, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Apr 25, 2027
Working hours: 30 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Delivery Manager

Reports To: Chief Operating Officer

Position Type: Full-Time, 1 vacancy

Location: Blairmore, Alberta (Hybrid)

Hours of Work: Monday to Friday, 8:00 am to 2:00pm, 30 hours per week, MST

About the Company

We are a one‑stop compliance powerhouse trusted by clients who expect precision, agility, and results. We run like a championship sports team where every player knows their role, every move is strategic, and winning means delivering industry‑leading compliance outcomes for every client we serve.

About the Team

We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.

About the Role

We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between our consulting partners, client stakeholders, and delivery teams.

You will drive engagement timelines, enforce service quality and compliance, eliminate operational bottlenecks, and ensure deliverables meet our high standards on schedule and within budget.

This is an ideal role for an operational leader who thrives in a small-firm, entrepreneurial environment where your contributions directly shape company operations and client retention.

Key Responsibilities1. Engagement & Delivery Management

Oversee the end-to-end delivery lifecycle of client engagements concerning the below workstreams

Fractional CCO
Compliance Operations
Banking
Administrative
Onboarding
Sales
Establish, track, and enforce project milestones, resource allocation, and Statement of Work (SOW) deliverables.

Client Relationship & SLA Governance

Serve as an operational point of internal escalation for leadership regarding project schedules, delivery status, and scope adjustments.
Conduct regular operational check-ins and delivery health reviews to evaluate client satisfaction and address service bottlenecks proactively.

Operational Excellence & Process Optimization

Standardize delivery frameworks, review checklists, and reporting templates across client engagements.
Implement and manage workflow management systems (e.g. Hubspot, Jira) to track utilization, billable hours, and task status.
Drive continuous improvement initiatives to minimize turnaround times without compromising accuracy or regulatory compliance.

Team Coordination & Resource Planning

Manage consultant capacity, work-in-progress (WIP), and task handoffs between financial analysts, senior consultants, and third-party contractors.
Facilitate weekly operational standups and project retrospectives to ensure cross-functional alignment.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience
Experience: 5+ years of operational or service delivery management experience within professional services, financial consulting, accounting, corporate finance, or related advisory sectors.
Project Management Skills: Demonstrated expertise managing multiple concurrent client engagements, project timelines, and operational budgets. Certifications such as PMP, Lean Six Sigma, or ITIL are an asset.
Financial Literacy: Solid foundational understanding of financial reporting, consulting workflows, and billing metrics (WIP, realization rates, billable utilization).
Communication: Exceptional client-facing presence and written communication skills suitable for communicating with C-suite executives and business owners.
Tech Savvy: High proficiency with modern project management software, CRM platforms, and Google Suite (advanced Excel/PowerPoint skills required).

Nice to Have

Familiarity with blockchain analytics tools for forensic investigation
FATF guidelines, SEC, FINTRAC, FINCEN regulations, AML directives
Strong understanding of licensing, audits, regulatory frameworks, and compliance automation
Risk matrices and crypto transaction monitoring, including sanctions screening and KYC/CDD

Technology & Software

Google Workplace
HubSpot
AI platforms

Working Conditions

This position involves prolonged periods of desk work, including sitting and computer use for extended hours. Minimal physical activity is required, though occasional movement such as walking to meetings or retrieving documents may occur. The work environment is a standard indoor office setting with consistent weekday hours.

Benefits

After completing your probationary period, you will be eligible for a comprehensive benefits package designed to support your health, well-being, and professional development:

Extended health care
Dental and vision care
Life insurance
Employee Assistance Program (EAP)
Paid time off (PTO) including sick leave, volunteer days, and a paid day off for your birthday
Generous tuition reimbursement for professional training, courses, and certifications

Hiring Process

Our recruitment process is designed to identify top talent through a structured and thoughtful approach:

Step 1: Prescreening | We begin with an initial review of your application and a brief phone interview to assess qualifications, experience, and alignment with the role.
Step 2: Panel Interview | Shortlisted candidates are invited to a panel interview with team members from relevant teams. This stage focuses on soft skills.
Step 3: Executive Meeting | Finalists meet with a senior executive for a strategic conversation about vision, leadership, and long-term potential within the organization.

Offer Conditions

Job offers are contingent upon passing reference checks, background checks, and providing valid work authorization. Work Permit Holders: If your permit is nearing expiration, you must provide proof of an active extension application (maintained status) or bridging permit before your start date. Continued employment requires maintaining valid work authorization and notifying management at least 90 days before permit expiry.

Apply About employer

More about this job

Responsibilities

Oversee end-to-end client engagement delivery, including timelines, milestones, budgets, service quality, compliance, and client satisfaction. Standardize and improve delivery processes, manage workflow systems and consultant capacity, and coordinate teams to ensure engagements are completed accurately and on schedule.

Requirements

Requires a bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience, and at least five years of operational or service delivery management experience in professional services or a related advisory sector. Candidates should have experience managing concurrent engagements, budgets, and financial metrics, along with strong client-facing communication and proficiency in project management software, CRM platforms, Google Suite, Excel, and PowerPoint.

Skills

Service Delivery Management
Client Engagement Management
Project Management
SLA Governance
Process Optimization
Resource Planning
Financial Literacy
Financial Reporting
Budget Management
Workflow Management
Regulatory Compliance
Team Coordination
Client Communication
Advanced Excel
Advanced PowerPoint

Benefits

Extended Health Care
Dental Care
Vision Care
Life Insurance
Employee Assistance Program
Paid Time Off
Sick Leave
Volunteer Days
Paid Birthday Leave
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Client Engagements
Project Management
Statements Of Work
Service-Level Agreements
Financial Reporting
Work In Progress
Realization Rates
Billable Utilization
Resource Allocation
Workflow Management
Process Optimization
Regulatory Compliance
Google Suite
Google Workspace
HubSpot
Jira
Excel
PowerPoint
PMP
Lean Six Sigma
ITIL
Blockchain Analytics
FATF Guidelines
SEC Regulations
FINTRAC
FinCEN
Anti-Money Laundering
KYC/CDD
Sanctions Screening

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