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Added 2 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 2 mins ago
SF
Coordinator, Granting and Hospital Relations (12-month Contract)
SickKids Foundation
Toronto, ON
- Full-time
…routine, low-value work. This role reports directly to the Manager, Granting & Hospital…
Added 2 mins ago
MR
Merchandiser (Wallaceburg, ON)
Match Retail
Chatham-Kent, ON · Wallaceburg, ON
- $30 CAD / hour
- Contract
…candidates attend an in-person or virtual interview with the Hiring Manager and relevant team…
Added 2 mins ago
MR
Merchandiser (Prince Albert, SK)
Match Retail
Prince Albert, SK
- $30 CAD / hour
- Contract
…candidates attend an in-person or virtual interview with the Hiring Manager and relevant team…
Added 2 mins ago
R
Assistant Branch Manager Intern, Bloor & Yonge Branch
RBC
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 2 mins ago
R
Assistant Branch Manager Intern, Bloor & Yonge Branch
RBC
Toronto, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 2 mins ago
R
Branch Manager, Dundas & Parliament Branch
RBC
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 2 mins ago
Water Strategy Manager, AWS Water Team
Amazon
Toronto, ON
Added 16 mins ago
SC
Recruiter
SPECTRAFORCE Canada
Toronto, ON
- Contract
Added 16 mins ago
EC
Commodity Material Manager
Experis Canada
Toronto, ON
- Contract
Added 16 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- $75,000 CAD / year
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 16 mins ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
…join a growing organization. Reporting directly to the Senior Manager, Finance, you will oversee the full accounts payable function while supporting a variety of finance initiatives. This…
Added 16 mins ago
S
Finance Manager
Stagevision
Mississauga, ON
- Full-time
The Finance Manager is a hands-on financial leader responsible for planning and overseeing all accounting operations, financial reporting, and internal controls for a cross-border services…
Added 16 mins ago
Director, DeNovo Development & Onboarding
Passion Dental Group Inc.
Toronto, ON
Excellent communication and relationship-building skills.
Added 16 mins ago
Business Development Manager
Questrade Financial Group
QC
Added 16 mins ago
S
Assistant Store Manager - Full Time - Tanger Outlet - Cookstown, ON
Swarovski
Cookstown, ON
- Full-time
We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams…
Added 16 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
St. Thomas, ON
- Part-time
The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility.
Added 16 mins ago
S
Project Manager - Civil Infrastructure
Stantec
Toronto, ON
- Full-time
The role of the Project Manager is to work independently or as a team member on a range of small to large civil infrastructure projects. You may be involved in various aspects of a project…
Added 46 mins ago
RP
Parking Enforcement Officer / Patroller ( Part Time )
Reimagined Parking
Calgary, AB
- $18.16 to $19.25 CAD / hour
- Part-time
Coordinate with Operations Manager, Shift Supervisor, or security teams when required.
Added 46 mins ago
M
Manager, Assurance & Accounting - Agriculture
MNP
Moosomin, SK
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 46 mins ago
GE
Account Manager
GFL Environmental Inc.
Saskatoon, SK
- Full-time
GFL Environmental is looking for a driven, relationship-focused Account Manager to join our solid waste division. If you’re a hands-on sales professional who thrives on connection,…
Added 46 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 1 hour ago
F
Senior Customer Business Development Executive
Ferrero
Field, BC
- Full-time
Build and maintain a constructive relationship with the store manager
Added 1 hour ago
PE
Corporate Sales Manager
ProFit Executive Search
Mississauga, ON
- $120,000 to $150,000 CAD / year
- Full-time
We are seeking an experienced and dynamic Toronto Area Sales Manager to lead our GTA builder (single family and multi-family) and retail (custom home builder and renovation/remodeling)…
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Use consultative and relationship building selling techniques to identify current and future connectivity solutions.

Phantom Compliance

Service Delivery Manager ( Blairmore, AB)

Crowsnest Pass, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Apr 25, 2027
Working hours: 30 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Delivery Manager

Reports To: Chief Operating Officer

Position Type: Full-Time, 1 vacancy

Location: Blairmore, Alberta (Hybrid)

Hours of Work: Monday to Friday, 8:00 am to 2:00pm, 30 hours per week, MST

About the Company

We are a one‑stop compliance powerhouse trusted by clients who expect precision, agility, and results. We run like a championship sports team where every player knows their role, every move is strategic, and winning means delivering industry‑leading compliance outcomes for every client we serve.

About the Team

We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.

About the Role

We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between our consulting partners, client stakeholders, and delivery teams.

You will drive engagement timelines, enforce service quality and compliance, eliminate operational bottlenecks, and ensure deliverables meet our high standards on schedule and within budget.

This is an ideal role for an operational leader who thrives in a small-firm, entrepreneurial environment where your contributions directly shape company operations and client retention.

Key Responsibilities1. Engagement & Delivery Management

Oversee the end-to-end delivery lifecycle of client engagements concerning the below workstreams

Fractional CCO
Compliance Operations
Banking
Administrative
Onboarding
Sales
Establish, track, and enforce project milestones, resource allocation, and Statement of Work (SOW) deliverables.

Client Relationship & SLA Governance

Serve as an operational point of internal escalation for leadership regarding project schedules, delivery status, and scope adjustments.
Conduct regular operational check-ins and delivery health reviews to evaluate client satisfaction and address service bottlenecks proactively.

Operational Excellence & Process Optimization

Standardize delivery frameworks, review checklists, and reporting templates across client engagements.
Implement and manage workflow management systems (e.g. Hubspot, Jira) to track utilization, billable hours, and task status.
Drive continuous improvement initiatives to minimize turnaround times without compromising accuracy or regulatory compliance.

Team Coordination & Resource Planning

Manage consultant capacity, work-in-progress (WIP), and task handoffs between financial analysts, senior consultants, and third-party contractors.
Facilitate weekly operational standups and project retrospectives to ensure cross-functional alignment.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience
Experience: 5+ years of operational or service delivery management experience within professional services, financial consulting, accounting, corporate finance, or related advisory sectors.
Project Management Skills: Demonstrated expertise managing multiple concurrent client engagements, project timelines, and operational budgets. Certifications such as PMP, Lean Six Sigma, or ITIL are an asset.
Financial Literacy: Solid foundational understanding of financial reporting, consulting workflows, and billing metrics (WIP, realization rates, billable utilization).
Communication: Exceptional client-facing presence and written communication skills suitable for communicating with C-suite executives and business owners.
Tech Savvy: High proficiency with modern project management software, CRM platforms, and Google Suite (advanced Excel/PowerPoint skills required).

Nice to Have

Familiarity with blockchain analytics tools for forensic investigation
FATF guidelines, SEC, FINTRAC, FINCEN regulations, AML directives
Strong understanding of licensing, audits, regulatory frameworks, and compliance automation
Risk matrices and crypto transaction monitoring, including sanctions screening and KYC/CDD

Technology & Software

Google Workplace
HubSpot
AI platforms

Working Conditions

This position involves prolonged periods of desk work, including sitting and computer use for extended hours. Minimal physical activity is required, though occasional movement such as walking to meetings or retrieving documents may occur. The work environment is a standard indoor office setting with consistent weekday hours.

Benefits

After completing your probationary period, you will be eligible for a comprehensive benefits package designed to support your health, well-being, and professional development:

Extended health care
Dental and vision care
Life insurance
Employee Assistance Program (EAP)
Paid time off (PTO) including sick leave, volunteer days, and a paid day off for your birthday
Generous tuition reimbursement for professional training, courses, and certifications

Hiring Process

Our recruitment process is designed to identify top talent through a structured and thoughtful approach:

Step 1: Prescreening | We begin with an initial review of your application and a brief phone interview to assess qualifications, experience, and alignment with the role.
Step 2: Panel Interview | Shortlisted candidates are invited to a panel interview with team members from relevant teams. This stage focuses on soft skills.
Step 3: Executive Meeting | Finalists meet with a senior executive for a strategic conversation about vision, leadership, and long-term potential within the organization.

Offer Conditions

Job offers are contingent upon passing reference checks, background checks, and providing valid work authorization. Work Permit Holders: If your permit is nearing expiration, you must provide proof of an active extension application (maintained status) or bridging permit before your start date. Continued employment requires maintaining valid work authorization and notifying management at least 90 days before permit expiry.

Apply About employer

More about this job

Responsibilities

Oversee end-to-end client engagement delivery, including timelines, milestones, budgets, service quality, compliance, and client satisfaction. Standardize and improve delivery processes, manage workflow systems and consultant capacity, and coordinate teams to ensure engagements are completed accurately and on schedule.

Requirements

Requires a bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience, and at least five years of operational or service delivery management experience in professional services or a related advisory sector. Candidates should have experience managing concurrent engagements, budgets, and financial metrics, along with strong client-facing communication and proficiency in project management software, CRM platforms, Google Suite, Excel, and PowerPoint.

Skills

Service Delivery Management
Client Engagement Management
Project Management
SLA Governance
Process Optimization
Resource Planning
Financial Literacy
Financial Reporting
Budget Management
Workflow Management
Regulatory Compliance
Team Coordination
Client Communication
Advanced Excel
Advanced PowerPoint

Benefits

Extended Health Care
Dental Care
Vision Care
Life Insurance
Employee Assistance Program
Paid Time Off
Sick Leave
Volunteer Days
Paid Birthday Leave
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Client Engagements
Project Management
Statements Of Work
Service-Level Agreements
Financial Reporting
Work In Progress
Realization Rates
Billable Utilization
Resource Allocation
Workflow Management
Process Optimization
Regulatory Compliance
Google Suite
Google Workspace
HubSpot
Jira
Excel
PowerPoint
PMP
Lean Six Sigma
ITIL
Blockchain Analytics
FATF Guidelines
SEC Regulations
FINTRAC
FinCEN
Anti-Money Laundering
KYC/CDD
Sanctions Screening

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