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Added 7 mins ago
VM
Sr Full Stack Engineer
Vivid Machines
Toronto, ON
- Full-time
As a Senior Full Stack Developer, you will own the software that sits between our cameras in the field and the people who rely on them: the applications our team and customers use to run…
Added 21 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…portfolio. The incumbent will work collaboratively with the Senior Programmer…
Added 21 mins ago
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Senior Director, Product & Platform Trust
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…product teams build safe and secure products at scale. The Senior Director, Product & Platform Trust will partner closely with product and engineering leaders across Autodesk's product &…
Added 22 mins ago
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Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
…deployment workflows that ensure rapid, reliable, and compliant software…
Added 37 mins ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 37 mins ago
PC
Cloud Infrastructure Engineer, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
Added 51 mins ago
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AI Strategist
Cognizant
Toronto, ON
- Full-time
Mentor senior architects, consultants, and technical leaders across the organization.
Added 51 mins ago
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Développeur Microsoft Dynamics 365 Business C
CGI
Montreal, QC
- Full-time
Profile: Intermediate to Senior Developer with strong technical expertise in Microsoft Dynamics 365 Business Central and AL development.
Added 51 mins ago
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Senior Application Support Specialist / Database Administrator
CGI
Halifax, NS
- Full-time
We are seeking an experienced Senior Application Support Specialist / Database Administrator (DBA) with extensive expertise in enterprise application support, database administration,…
Added 51 mins ago
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Project Manager - Business Change
Raise
Burnaby, BC
- Full-time
…and preparing high-level presentations and business cases for senior leadership and…
Added 51 mins ago
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Sr Encounter Designer (Star Wars Jedi)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
We’re looking for an experienced Senior Encounter Designer who will embrace our philosophy and share his/her hard earned expertise to help us create an incredible experience for our…
Added 51 mins ago
Senior Software Developer, Developer Experience (DevX)
Robinhood
Toronto, ON
As a Senior Software Developer, you will focus on building and scaling our developer infrastructure. You will manage and optimize monorepo builds with Bazel and own the remote build…
Added 1 hour ago
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EN- CALL FOR APPLICATIONS FOR A STRATEGIC PARTNERSHIP US - CANADA
Nkinda
ON · Ontario, Canada
- Contract
TalaSync Chat: 137 business AI experts, at Senior/Director level, capable of collaborating in "Deep Think" mode to produce actionable strategic recommendations.
Added 1 hour ago
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Systems Analyst - Senior (Peoplesoft HCM exp)
Bevertec
Toronto, ON
- Contract
Job Role: Systems Analyst - Senior (Peoplesoft HCM exp)
Added 1 hour ago
AI
Python Developer
Apptoza Inc.
Toronto, ON
- Full-time
We are looking for a senior Forward Deployed Engineer who combines production-grade software engineering, data engineering, AI application development, and client-facing consulting. You…
Added 1 hour ago
EI
UX Designer
ExcelGens, Inc.
Bas-Saint-Laurent, QC
- Contract
We are seeking a creative and user-focused UX Designer II to contribute to software design solutions across enterprise applications. The successful candidate will understand user needs,…
Added 1 hour ago
RI
Senior Forward Deployed Engineer - Java/ Python | Capital Markets
Rose International
Mississauga, ON
- Full-time
4+ years of professional software engineering experience, with demonstrable experience as a Full-Stack Developer transitioning into a customer-facing, Forward Deployed Engineer (FDE)-style…
Added 1 hour ago
RI
Senior Software Development Engineer in Test (SDET)
Rose International
Mississauga, ON
- Full-time
Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent practical experience.
Added 1 hour ago
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Senior Product Manager - SOTI Connect
SOTI
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
…most importantly, be part of a winning team. As the successful Senior Product Manager, you will be responsible for taking ownership of the product line life cycle from strategic planning to…
Added 1 hour ago
MS
Generative AI Developer
Millennium Software and Staffing Inc
Toronto, ON
- Contract
We are looking for Generative AI Developer in Toronto Canada for our client.
Added 1 hour ago
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Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
This role provides senior-level business analysis and delivery leadership within the Enterprise Data Management Office (EDMO), supporting enterprise metadata, data governance, data quality,…
Added 1 hour ago
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Senior Product Manager, Product Security
Litmus
Toronto, ON
- Full-time
We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection…
Added 1 hour ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
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Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Deloitte Global is looking for a Senior Manager of Technology Procurement that leads global category strategy development, sourcing, negotiations and contracting within a group of…
Added 1 hour ago
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Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
This position reports to the Senior Manager, QMS, and is part of the Quality Assurance & Regulatory Affairs Team located in Concord, Ontario and will be an on-site role.

Phantom Compliance

Service Delivery Manager ( Blairmore, AB)

Crowsnest Pass, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Apr 25, 2027
Working hours: 30 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Delivery Manager

Reports To: Chief Operating Officer

Position Type: Full-Time, 1 vacancy

Location: Blairmore, Alberta (Hybrid)

Hours of Work: Monday to Friday, 8:00 am to 2:00pm, 30 hours per week, MST

About the Company

We are a one‑stop compliance powerhouse trusted by clients who expect precision, agility, and results. We run like a championship sports team where every player knows their role, every move is strategic, and winning means delivering industry‑leading compliance outcomes for every client we serve.

About the Team

We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.

About the Role

We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between our consulting partners, client stakeholders, and delivery teams.

You will drive engagement timelines, enforce service quality and compliance, eliminate operational bottlenecks, and ensure deliverables meet our high standards on schedule and within budget.

This is an ideal role for an operational leader who thrives in a small-firm, entrepreneurial environment where your contributions directly shape company operations and client retention.

Key Responsibilities1. Engagement & Delivery Management

Oversee the end-to-end delivery lifecycle of client engagements concerning the below workstreams

Fractional CCO
Compliance Operations
Banking
Administrative
Onboarding
Sales
Establish, track, and enforce project milestones, resource allocation, and Statement of Work (SOW) deliverables.

Client Relationship & SLA Governance

Serve as an operational point of internal escalation for leadership regarding project schedules, delivery status, and scope adjustments.
Conduct regular operational check-ins and delivery health reviews to evaluate client satisfaction and address service bottlenecks proactively.

Operational Excellence & Process Optimization

Standardize delivery frameworks, review checklists, and reporting templates across client engagements.
Implement and manage workflow management systems (e.g. Hubspot, Jira) to track utilization, billable hours, and task status.
Drive continuous improvement initiatives to minimize turnaround times without compromising accuracy or regulatory compliance.

Team Coordination & Resource Planning

Manage consultant capacity, work-in-progress (WIP), and task handoffs between financial analysts, senior consultants, and third-party contractors.
Facilitate weekly operational standups and project retrospectives to ensure cross-functional alignment.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience
Experience: 5+ years of operational or service delivery management experience within professional services, financial consulting, accounting, corporate finance, or related advisory sectors.
Project Management Skills: Demonstrated expertise managing multiple concurrent client engagements, project timelines, and operational budgets. Certifications such as PMP, Lean Six Sigma, or ITIL are an asset.
Financial Literacy: Solid foundational understanding of financial reporting, consulting workflows, and billing metrics (WIP, realization rates, billable utilization).
Communication: Exceptional client-facing presence and written communication skills suitable for communicating with C-suite executives and business owners.
Tech Savvy: High proficiency with modern project management software, CRM platforms, and Google Suite (advanced Excel/PowerPoint skills required).

Nice to Have

Familiarity with blockchain analytics tools for forensic investigation
FATF guidelines, SEC, FINTRAC, FINCEN regulations, AML directives
Strong understanding of licensing, audits, regulatory frameworks, and compliance automation
Risk matrices and crypto transaction monitoring, including sanctions screening and KYC/CDD

Technology & Software

Google Workplace
HubSpot
AI platforms

Working Conditions

This position involves prolonged periods of desk work, including sitting and computer use for extended hours. Minimal physical activity is required, though occasional movement such as walking to meetings or retrieving documents may occur. The work environment is a standard indoor office setting with consistent weekday hours.

Benefits

After completing your probationary period, you will be eligible for a comprehensive benefits package designed to support your health, well-being, and professional development:

Extended health care
Dental and vision care
Life insurance
Employee Assistance Program (EAP)
Paid time off (PTO) including sick leave, volunteer days, and a paid day off for your birthday
Generous tuition reimbursement for professional training, courses, and certifications

Hiring Process

Our recruitment process is designed to identify top talent through a structured and thoughtful approach:

Step 1: Prescreening | We begin with an initial review of your application and a brief phone interview to assess qualifications, experience, and alignment with the role.
Step 2: Panel Interview | Shortlisted candidates are invited to a panel interview with team members from relevant teams. This stage focuses on soft skills.
Step 3: Executive Meeting | Finalists meet with a senior executive for a strategic conversation about vision, leadership, and long-term potential within the organization.

Offer Conditions

Job offers are contingent upon passing reference checks, background checks, and providing valid work authorization. Work Permit Holders: If your permit is nearing expiration, you must provide proof of an active extension application (maintained status) or bridging permit before your start date. Continued employment requires maintaining valid work authorization and notifying management at least 90 days before permit expiry.

Apply About employer

More about this job

Responsibilities

Oversee end-to-end client engagement delivery, including timelines, milestones, budgets, service quality, compliance, and client satisfaction. Standardize and improve delivery processes, manage workflow systems and consultant capacity, and coordinate teams to ensure engagements are completed accurately and on schedule.

Requirements

Requires a bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience, and at least five years of operational or service delivery management experience in professional services or a related advisory sector. Candidates should have experience managing concurrent engagements, budgets, and financial metrics, along with strong client-facing communication and proficiency in project management software, CRM platforms, Google Suite, Excel, and PowerPoint.

Skills

Service Delivery Management
Client Engagement Management
Project Management
SLA Governance
Process Optimization
Resource Planning
Financial Literacy
Financial Reporting
Budget Management
Workflow Management
Regulatory Compliance
Team Coordination
Client Communication
Advanced Excel
Advanced PowerPoint

Benefits

Extended Health Care
Dental Care
Vision Care
Life Insurance
Employee Assistance Program
Paid Time Off
Sick Leave
Volunteer Days
Paid Birthday Leave
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Client Engagements
Project Management
Statements Of Work
Service-Level Agreements
Financial Reporting
Work In Progress
Realization Rates
Billable Utilization
Resource Allocation
Workflow Management
Process Optimization
Regulatory Compliance
Google Suite
Google Workspace
HubSpot
Jira
Excel
PowerPoint
PMP
Lean Six Sigma
ITIL
Blockchain Analytics
FATF Guidelines
SEC Regulations
FINTRAC
FinCEN
Anti-Money Laundering
KYC/CDD
Sanctions Screening

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