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Added 4 mins ago
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Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as opportunities for cross-selling and/or alternative solutions to meet client’s…
Added 19 mins ago
Buyer and Materials Specialist
Metergy Solutions
Ottawa, ON
…the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS)…
Added 19 mins ago
O
Anti-Money Laundering (AML) Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Reporting to the Senior Manager AML Intelligence, you will be empowered to:
Added 19 mins ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 19 mins ago
T
Customer Experience Associate
TD
Renfrew, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 19 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
Meaningful work is fueled by meaningful performance and career development conversations with your manager.
Added 34 mins ago
SS
Accounting Manager
Summit Search Group
Hamilton, ON
- $75,000 to $110,000 CAD / year
- Full-time
Safeguard the accuracy and integrity of all transaction data
Added 1 hour ago
B
Customer Service Representative
BMO
Victoria, BC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 1 hour ago
B
Personal Banking Associate
BMO
Victoria, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 2 hours ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
…join a growing organization. Reporting directly to the Senior Manager, Finance, you will oversee the full accounts payable function while supporting a variety of finance initiatives. This…
Added 3 hours ago
IG
Digital Product Owner
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
3–5+ years of digital product management, product ownership, or technology product delivery experience within financial services
Added 3 hours ago
DF
Systems Administrator
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded…
Added 3 hours ago
PH
Systems Analyst, Clinical Solutions, IMITS
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 5 hours ago
NB
Banking advisor
National Bank of Canada
Kamloops, BC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 5 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 9 hours ago
WC
(CAN) Cashier
Walmart Canada
Drayton Valley, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 9 hours ago
(CAN) Front End Checkout Team Associate (LC)-Part Time Cashier**
Walmart Canada
Vaughan, ON
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 9 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Winnipeg, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 11 hours ago
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(CAN) Gérant du service à la clientèle
Walmart
Shawinigan, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 11 hours ago
TU
Administrative Clerk
The University of British Columbia
Vancouver, BC
- $4,442 to $4,877 CAD / month
- Full-time
Community Relations and Communications | Campus Security | Safety & Risk Services | VP Finance and Operations
Added 12 hours ago
TH
Front End Associate Part Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 12 hours ago
TH
Caissier(ère) (temps plein)
The Home Depot Canada
Quebec, QC
- Full-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 13 hours ago
T
Developing Investment Advisor
TD
London, ON
- Full-time
Manage the most strategic relationships that are characterized by significantly complex products and services
Added 15 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Powell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 15 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Phantom Compliance

Service Delivery Manager ( Blairmore, AB)

Crowsnest Pass, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Apr 25, 2027
Working hours: 30 hours per week
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Delivery Manager

Reports To: Chief Operating Officer

Position Type: Full-Time, 1 vacancy

Location: Blairmore, Alberta (Hybrid)

Hours of Work: Monday to Friday, 8:00 am to 2:00pm, 30 hours per week, MST

About the Company

We are a one‑stop compliance powerhouse trusted by clients who expect precision, agility, and results. We run like a championship sports team where every player knows their role, every move is strategic, and winning means delivering industry‑leading compliance outcomes for every client we serve.

About the Team

We are a high‑performance squad that thrives on trust, accountability, and measurable impact. We train hard, execute flawlessly, and celebrate the wins together.

About the Role

We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between our consulting partners, client stakeholders, and delivery teams.

You will drive engagement timelines, enforce service quality and compliance, eliminate operational bottlenecks, and ensure deliverables meet our high standards on schedule and within budget.

This is an ideal role for an operational leader who thrives in a small-firm, entrepreneurial environment where your contributions directly shape company operations and client retention.

Key Responsibilities1. Engagement & Delivery Management

Oversee the end-to-end delivery lifecycle of client engagements concerning the below workstreams

Fractional CCO
Compliance Operations
Banking
Administrative
Onboarding
Sales
Establish, track, and enforce project milestones, resource allocation, and Statement of Work (SOW) deliverables.

Client Relationship & SLA Governance

Serve as an operational point of internal escalation for leadership regarding project schedules, delivery status, and scope adjustments.
Conduct regular operational check-ins and delivery health reviews to evaluate client satisfaction and address service bottlenecks proactively.

Operational Excellence & Process Optimization

Standardize delivery frameworks, review checklists, and reporting templates across client engagements.
Implement and manage workflow management systems (e.g. Hubspot, Jira) to track utilization, billable hours, and task status.
Drive continuous improvement initiatives to minimize turnaround times without compromising accuracy or regulatory compliance.

Team Coordination & Resource Planning

Manage consultant capacity, work-in-progress (WIP), and task handoffs between financial analysts, senior consultants, and third-party contractors.
Facilitate weekly operational standups and project retrospectives to ensure cross-functional alignment.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience
Experience: 5+ years of operational or service delivery management experience within professional services, financial consulting, accounting, corporate finance, or related advisory sectors.
Project Management Skills: Demonstrated expertise managing multiple concurrent client engagements, project timelines, and operational budgets. Certifications such as PMP, Lean Six Sigma, or ITIL are an asset.
Financial Literacy: Solid foundational understanding of financial reporting, consulting workflows, and billing metrics (WIP, realization rates, billable utilization).
Communication: Exceptional client-facing presence and written communication skills suitable for communicating with C-suite executives and business owners.
Tech Savvy: High proficiency with modern project management software, CRM platforms, and Google Suite (advanced Excel/PowerPoint skills required).

Nice to Have

Familiarity with blockchain analytics tools for forensic investigation
FATF guidelines, SEC, FINTRAC, FINCEN regulations, AML directives
Strong understanding of licensing, audits, regulatory frameworks, and compliance automation
Risk matrices and crypto transaction monitoring, including sanctions screening and KYC/CDD

Technology & Software

Google Workplace
HubSpot
AI platforms

Working Conditions

This position involves prolonged periods of desk work, including sitting and computer use for extended hours. Minimal physical activity is required, though occasional movement such as walking to meetings or retrieving documents may occur. The work environment is a standard indoor office setting with consistent weekday hours.

Benefits

After completing your probationary period, you will be eligible for a comprehensive benefits package designed to support your health, well-being, and professional development:

Extended health care
Dental and vision care
Life insurance
Employee Assistance Program (EAP)
Paid time off (PTO) including sick leave, volunteer days, and a paid day off for your birthday
Generous tuition reimbursement for professional training, courses, and certifications

Hiring Process

Our recruitment process is designed to identify top talent through a structured and thoughtful approach:

Step 1: Prescreening | We begin with an initial review of your application and a brief phone interview to assess qualifications, experience, and alignment with the role.
Step 2: Panel Interview | Shortlisted candidates are invited to a panel interview with team members from relevant teams. This stage focuses on soft skills.
Step 3: Executive Meeting | Finalists meet with a senior executive for a strategic conversation about vision, leadership, and long-term potential within the organization.

Offer Conditions

Job offers are contingent upon passing reference checks, background checks, and providing valid work authorization. Work Permit Holders: If your permit is nearing expiration, you must provide proof of an active extension application (maintained status) or bridging permit before your start date. Continued employment requires maintaining valid work authorization and notifying management at least 90 days before permit expiry.

Apply About employer

More about this job

Responsibilities

Oversee end-to-end client engagement delivery, including timelines, milestones, budgets, service quality, compliance, and client satisfaction. Standardize and improve delivery processes, manage workflow systems and consultant capacity, and coordinate teams to ensure engagements are completed accurately and on schedule.

Requirements

Requires a bachelor’s degree in Business Administration, Finance, Commerce, or equivalent experience, and at least five years of operational or service delivery management experience in professional services or a related advisory sector. Candidates should have experience managing concurrent engagements, budgets, and financial metrics, along with strong client-facing communication and proficiency in project management software, CRM platforms, Google Suite, Excel, and PowerPoint.

Skills

Service Delivery Management
Client Engagement Management
Project Management
SLA Governance
Process Optimization
Resource Planning
Financial Literacy
Financial Reporting
Budget Management
Workflow Management
Regulatory Compliance
Team Coordination
Client Communication
Advanced Excel
Advanced PowerPoint

Benefits

Extended Health Care
Dental Care
Vision Care
Life Insurance
Employee Assistance Program
Paid Time Off
Sick Leave
Volunteer Days
Paid Birthday Leave
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Client Engagements
Project Management
Statements Of Work
Service-Level Agreements
Financial Reporting
Work In Progress
Realization Rates
Billable Utilization
Resource Allocation
Workflow Management
Process Optimization
Regulatory Compliance
Google Suite
Google Workspace
HubSpot
Jira
Excel
PowerPoint
PMP
Lean Six Sigma
ITIL
Blockchain Analytics
FATF Guidelines
SEC Regulations
FINTRAC
FinCEN
Anti-Money Laundering
KYC/CDD
Sanctions Screening

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