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Added 8 mins ago
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…coordinates the implementation and maintenance of the management systems for the health, safety & environmental program. The incumbent position will be responsible for proposing strategies,…
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Phantom Screens

Business Development Support Specialist

Abbotsford, BC, Canada

Compensation: $50,000–$60,000 per year.

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Job details

Pay: Compensation: $50,000–$60,000 per year.
Posting language: English
Posted: Oct 9, 2026

Original job description

At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.

Summary:

We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals.

Our Values:

To Speak the Truth
To Pursue Excellence
To Serve Each Other
To Practice Stewardship

Position Responsibilities

Sales Process & Account Support

Assist assigned accounts with sales processes, procedures, marketing and product inquiries
Guide partners through company procedures and documentation requirements

Make sure partners are aware of and engaged with Phantom programs and communications

Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom)

Help partners improve in key areas such as:
- Finding and focusing on the right customers in their area
- Closing more sales and improving their sales process
- Running local marketing and generating demand
- Delivering better service and installation experiences
Share what's working well across the partner network
Help partners understand and communicate the value of Phantom Screens products

Track distributor performance metrics and escalate issues as needed
Support distributor training initiatives

Distributor Service & Issue Resolution (Assigned Accounts)

Serve as primary point of contact for distributor inquiries and concerns
Investigate and resolve distributor issues in a timely and professional manner
Coordinate with internal teams to ensure swift problem resolution

Internal Coordination

Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.)

Work with internal teams to make sure partners get the best possible support
Help develop tools and resources that make partners more effective
Share market and competitor feedback with the wider Phantom team
Contribute ideas to improve how Phantom positions and sells its products

Collaborate with Business Development Reps on account strategies

Administrative Support

Maintain accurate documentation of all distributor interactions
Generate reports on account activity and issue resolution
Assist with sales data analysis and territory planning
Support special projects as assigned

Position Requirements:

Degree in Business, Marketing, Communications, or related field
1-2 years of customer service or sales support experience preferred
Strong written and verbal communication skills
Proficiency in CRM systems and Microsoft Office Suite
Excellent organizational and time management abilities
Problem-solving mindset with attention to detail

Preferred Qualifications

Previous experience in B2B sales or account management
Knowledge of distribution channels and partner management
Experience with sales processes and pipeline management

Key Competencies

Customer-focused approach with strong service orientation
Ability to work collaboratively in a team environment
Adaptability and willingness to learn new processes
Strong interpersonal skills and professional demeanour
Initiative and ability to work independently
Results-driven with focus on continuous improvement

Career Development

This role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to:

Shadow senior Business Development Reps
Gradually take on larger accounts and more complex sales activities
Develop account management skills
Advance to Business Development Rep role based on performance and business needs

If you require additional assistance with your application, please contact hr@phantomscreens.com

So, if you meet the requirements and qualifications posted above, we’d love to hear from you.

Compensation: $50,000–$60,000 per year.

This range reflects our current expectation for the role. If your experience or skills place you outside this range, we still encourage you to apply - we value the right fit above all.

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More about this job

Responsibilities

The Business Development Support Specialist serves as a primary point of contact for distributors, providing sales process support and resolving inquiries. They also coordinate with internal departments to ensure effective partner support and maintain accurate documentation of account activities.

Requirements

Candidates should hold a degree in Business, Marketing, Communications, or a related field. Additionally, 1-2 years of experience in customer service or sales support is preferred, along with proficiency in CRM systems and Microsoft Office.

Skills

Sales support
Customer service
Account management
CRM systems
Microsoft Office Suite
Communication skills
Organizational skills
Time management
Problem-solving
B2B sales
Data analysis
Territory planning
Distributor management
Marketing support
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Business Development
Sales Support
Customer Service
Account Management
CRM
Microsoft Office
Distributor Relations
B2B Sales
Marketing
Sales Process
Data Analysis
Territory Planning
Communication
Problem Solving
Retractable Screens
Partner Management
Reporting
Training Initiatives
Account Strategies
Administrative Support

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