Traffic and Customs Coordinator

Job Title: Traffic and Customs Coordinator

Location: Laval, Quebec, Canada

Work Arrangement: Onsite, minimum 3 days per week

Contract Type: As applicable

Job Summary

The Traffic and Customs Coordinator is responsible for managing transportation and customs activities to ensure timely, compliant, and efficient product delivery to customers. This role oversees inbound and outbound international shipments, coordinates with customs brokers and transportation providers, resolves shipment delays, and supports quality investigations related to transportation and temperature deviations.

The ideal candidate has 2-3 years of experience in transportation and customs operations, knowledge of Canadian customs procedures, and strong communication skills in both French and English.

Key Responsibilities

• Coordinate non-standard transportation activities, including weekly shipments to remote locations, urgent same-day deliveries, and special logistics requests.
• Monitor shipment status, follow up on transit delays, and coordinate corrective actions to prevent product loss or delivery disruptions.
• Manage seasonal winter shipments by selecting appropriate carriers and implementing risk mitigation strategies to meet critical delivery timelines.
• Maintain transportation quality standards and serve as a liaison between transportation providers and Customer Service.
• Investigate transportation-related customer complaints, identify root causes, and document corrective and preventive actions in the designated database.
• Resolve customs-related issues involving product imports and exports in coordination with customs brokers and global stakeholders.
• Prepare and provide transportation and customs documentation required for audits and compliance reviews.
• Coordinate the international shipment of materials, specimens, product returns for investigation, and instruments to other countries and affiliated locations.
• Collaborate with external stakeholders, including customs brokers, freight forwarders, and transportation companies, as well as internal teams such as Supply Chain Planning, Receiving, distribution hubs, and logistics teams.
• Monitor the department's shared email inbox and respond promptly to internal and external inquiries.
• Maintain transportation zones in SAP to support customer creation and update customer-specific information in Transportation Management System (TMS) tables as required.
• Manage in-transit temperature deviations for inbound shipments, including report generation, case initiation, and preparation of product disposition reports for Quality investigations.
• Maintain non-inventory shipment records and supporting systems, including address books, mailroom codes, and carrier user accounts.
• Maintain departmental archives in accordance with applicable document retention requirements.
• Assist transportation specialists with freight invoice audits and related administrative activities.

Required Qualifications

• Diploma of Secondary Education (DES) or equivalent.
• 2-3 years of experience in transportation, logistics, or customs operations.
• Proficiency in both French and English, written and verbal.
• Working knowledge of Microsoft Excel.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Effective communication and stakeholder management skills.
• Ability to work independently and adapt to a dynamic, evolving work environment.

Preferred Qualifications

• Certified Customs Coordinator (CCS) certification.
• Experience with SAP and transportation management systems.
• Knowledge of Canadian customs procedures, including Harmonized System (HS) code classification and tariff determination.
• Experience coordinating international shipments, customs documentation, freight forwarding, and transportation-related investigations.
• Familiarity with quality management processes, audit documentation, and corrective action tracking.

Key Competencies

• Strong problem-solving and decision-making abilities.
• Excellent attention to detail and organizational skills.
• Ability to analyze information from multiple sources and make informed decisions.
• Proactive approach to identifying risks and preventing shipment delays.
• Ability to manage competing priorities and resolve complex logistics issues.
• Strong customer service orientation and stakeholder collaboration.
• Sound business judgment and ability to anticipate the impact of operational decisions.

Work Location and Schedule

This is an onsite position based in Laval, Quebec, Canada. The selected candidate must be available to work from the Laval office at least three days per week and must be proficient in both French and English.