Customer Service Rep. – Shipping & Receiving

About the job

Pharmacy.ca | North York, Ontario

Work Arrangement: Tuesday, Wednesday and Friday, 9:00 AM – 5:00 PM

Department: Shipping & Warehouse Operations

Reports To: Team Lead and Pharmacy Manager

Position Overview

We are seeking a reliable, organized, and customer-focused Customer Service Representative to support our Shipping Centre operations. This position involves providing customer service, assisting with shipping and receiving activities, coordinating orders and deliveries, and supporting the day-to-day operations of the shipping department.

The successful candidate must be comfortable working in a warehouse/shipping environment, handling physical tasks, and managing multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

Customer Service

• Respond to customer inquiries by phone and email in a professional and timely manner.
• Assist customers with order status, delivery updates, and general shipping-related questions.
• Address customer concerns and escalate issues when necessary.
• Maintain positive working relationships with customers, couriers, and internal departments.

Shipping & Order Fulfillment

• Assist with receiving, reviewing, picking, packing, and preparing customer orders for shipment.
• Ensure orders are accurately prepared, labelled, and packaged.
• Prepare shipping labels, waybills, and other required shipping documentation.
• Coordinate outgoing shipments and courier pickups.
• Track shipments and follow up on delayed, missing, or incorrect deliveries.

Receiving & Inventory Support

• Receive incoming deliveries and verify items against relevant documentation.
• Assist with organizing, sorting, and storing incoming products and supplies.
• Identify and report damaged, missing, or incorrect items.
• Maintain an organized and clean shipping and receiving area.
• Assist with inventory counts and general stock organization.

Administrative & Operational Support

• Maintain accurate shipping, receiving, and order records.
• Update shipment information and order statuses in the applicable systems.
• Communicate with internal teams to resolve order and delivery discrepancies.
• Support other day-to-day administrative and operational duties as required.

Qualifications & Requirements

• Previous experience in customer service, shipping, receiving, warehouse operations, or order fulfillment is an asset.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with order processing or shipping systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Reliable, punctual, and able to manage competing priorities.
• Comfortable working in a physically active warehouse environment.
• Ability to lift and handle packages weighing up to 25 kg.
• Forklift experience is considered an asset.
• Must be legally authorized to work in Canada.

Personal Attributes

• Customer-focused and professional.
• Dependable and accountable.
• Proactive with a hands-on approach.
• Organized and detail-oriented.
• Flexible and willing to assist with different operational tasks.