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Pharmacy.ca

Order Coordinator

Toronto, ON, Canada
North York, ON, Canada

$21 to $25 CAD / hour · Temporary

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Job details

Pay: $21 to $25 CAD / hour
Job type: Temporary
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: North York, Ontario

Employment Type: Temporary / Contract -Monday to Friday 9-5

Duration: To be determined based on operational requirements

Reports To: Department Team Lead

Position Overview

We are seeking a highly organized, proactive, and customer-service-oriented Temporary Order Coordinator to support our Program team.

The successful candidate will be responsible for managing daily follow-up communications with clients regarding pharmaceutical product orders placed with our suppliers. This role will focus on maintaining regular communication, monitoring outstanding orders, following up on order status, and coordinating with clients and internal stakeholders to ensure timely updates and resolution of outstanding matters.

This is an excellent opportunity for someone with strong administrative, communication, and customer service skills who can work efficiently in a fast-paced healthcare environment.

Key Responsibilities

Conduct daily follow-up communications with clients regarding pharmaceutical product orders submitted to our suppliers.
Contact clients by telephone and email to obtain order updates, confirm outstanding information, and provide status updates.
Monitor and maintain a tracking record of submitted, pending, outstanding, and completed orders.
Follow up with suppliers and relevant internal and external departments regarding order status, delays, and discrepancies.
Proactively identify outstanding orders requiring attention and ensure timely follow-up.
Respond to routine client inquiries and direct complex matters to the appropriate team member.
Maintain accurate records of all client communications and follow-up activities.
Coordinate with the Program team to ensure effective communication and continuity of service.
Escalate unresolved issues, order discrepancies, and delays to management.
Perform other administrative and coordination duties as required.

Qualifications & Requirements

Previous experience in customer service, administrative coordination, order management, or client support.
Fluency in English, with excellent verbal and written communication skills.
Strong telephone and email communication etiquette.
Proficiency in Microsoft Office, particularly Outlook and Excel.
Strong organizational skills and attention to detail.
Ability to manage multiple follow-ups and prioritize daily tasks independently.
Professional, reliable, proactive, and comfortable working in a fast-paced environment.

Preferred Qualifications

Previous experience in the pharmaceutical, pharmacy, healthcare, or medical administration industry.
Experience coordinating product orders, tracking shipments, or communicating with healthcare providers.
Familiarity with specialty pharmacy operations or patient support programs.

Key Competencies

Customer service and relationship management
Follow-up and task management
Organization and time management
Attention to detail
Accountability and initiative
Professional communication

Nature of Employment

This is a temporary position intended to provide immediate operational support to the Program team. The initial duration will be determined based on operational requirements, with the potential for extension or conversion to a permanent position, depending on business needs, performance, and the organization's long-term staffing requirements.

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More about this job

Responsibilities

Manage daily client communications and follow-ups about pharmaceutical product orders, tracking order status and maintaining accurate records. Coordinate with suppliers, clients, and internal teams to resolve delays or discrepancies, provide updates, and escalate unresolved issues.

Requirements

Previous experience in customer service, administrative coordination, order management, or client support is required, along with strong English communication skills and proficiency in Microsoft Office, particularly Outlook and Excel. Candidates should be organized, detail-oriented, proactive, and able to prioritize multiple follow-ups; healthcare or pharmaceutical experience is preferred.

Skills

Customer Service
Client Communication
Order Management
Order Tracking
Follow-Up Coordination
Telephone Communication
Email Communication
Microsoft Outlook
Microsoft Excel
Organization
Time Management
Attention To Detail
Task Prioritization
Recordkeeping
Issue Escalation
Administrative Coordination

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceutical Products
Order Coordination
Order Management
Order Tracking
Client Support
Customer Service
Supplier Follow-Up
Client Communications
Telephone
Email
Microsoft Office
Microsoft Outlook
Microsoft Excel
Administrative Coordination
Healthcare
Pharmacy
Specialty Pharmacy
Patient Support Programs
Shipment Tracking
Order Discrepancies
Escalation
Recordkeeping
Program Team

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