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Added 7 mins ago
V
Consulting Manager- EPM Consulting Toronto, Canada
Voiant
Toronto, ON
- $180,000 to $185,000 CAD / year
- Full-time
Manager - Enterprise Performance Management (EPM) Solutions
Added 7 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Added 7 mins ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Configure APIs, connectors and integrations with enterprise applications.
Added 7 mins ago
K
Angular UI Developer (W2 ONLY)
Kelly
Mississauga, ON
- Contract
What You Will Be DoingDesign, develop, and maintain enterprise-grade Angular applications
Added 9 mins ago
S
Senior DevOps Engineer – AI & Data Platform
Systematix
Canada
- Contract
…automate the engineering practices supporting a rapidly growing enterprise AI and Data ecosystem for one of our key…
Added 9 mins ago
P&
Spécialiste, Ingénierie Logicielle / Specialist, Software Engineering
Pratt & Whitney
Longueuil, QC
- Full-time
Added 9 mins ago
E
Full Stack Software Developer
EPITEC
Ottawa, ON
- Contract
The developer will receive technical direction from senior engineers and architects while progressively taking ownership of well-defined platform components and features.
Added 9 mins ago
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Mainframe Developer
Apptoza Inc.
Toronto, ON
- Contract
Seeking a Mainframe Developer to develop, enhance, and support enterprise banking applications on IBM z/OS.
Added 9 mins ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Design, develop, review, and optimize high-performance Node.js applications and microservices on AWS.
Added 9 mins ago
T
Salesforce Developer
Tekshapers
Toronto, ON
- Full-time
…Cloud (FSC) to lead solution architecture and delivery for enterprise banking/insurance/wealth engagements. You will own the end-to-end technical design, hands-on implementation,…
Added 9 mins ago
K
Senior AI Software Engineer, Agentic Systems & Data Fabric
Kinaxis
Ottawa, ON
- Full-time
…enablement layer that lets agentic AI safely reason about and act on enterprise data. As a Senior AI Software Engineer on the Data Fabric team, you will design and implement execution…
Added 9 mins ago
B
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON
- Part-time
…hardening and scaling real engineering assets; an existing developer portal, an AI registry, a body of policy-as-code, and gateway integrations into enterprise-grade…
Added 9 mins ago
F
Staff Back End Engineer (Applications)
Forma.ai
Toronto, ON
- Full-time
We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams…
Added 10 mins ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
…and/or in a large global corporation. General understanding of enterprise resource planning…
Added 10 mins ago
Bilingual Senior Specialist, Software Engineering (MW-AZURE)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
We are looking for an experienced Azure Developer to design, build, and support cloud native integrations and applications that power our enterprise platforms. The ideal candidate has…
Added 10 mins ago
SF
Associate Director, Data Engineer
SickKids Foundation
Toronto, ON
- Full-time
Knowledge of foundational data domains, business processes, and enterprise applications is an asset.
Added 10 mins ago
RB
ERP Lead, Global Finance ERP Platform
Royal Bank of Canada
Toronto, ON
- Full-time
Applications Architecture, Architectural Modeling, Critical Thinking, Enterprise IT Architecture, Information Technology Consulting, Multi-Level Communication, Platform Architecture,…
Added 10 mins ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC's Enterprise Resiliency Tools team to architect and lead the development of next-generation enterprise applications while shaping observability standards across the organization.…
Added 10 mins ago
RB
Senior Director, CFO Controls Office
Royal Bank of Canada
Toronto, ON
- Full-time
…compliance programs, partnering with 1st line teams across Enterprise Controllership, Tax, platforms, and COO. You'll combine subject matter expertise with people leadership, directing a…
Added 10 mins ago
AC
Ab Initio ETL Developer
Adastra Corporation
Markham, ON
- Full-time
Adastra is seeking an experienced Ab Initio ETL Developer to design, develop, and support enterprise-scale data integration solutions. This role is responsible for building, optimizing, and…
Added 22 mins ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Using an agile methodology, participate in the development of custom user interfaces, forms, workflows, scripting, and applications on the ServiceNow platform.
Added 22 mins ago
BR
Senior Software Engineer
BITS Recruiting
Toronto, ON
- Contract
Our client is seeking a Senior Software Developer – ETL to support the design, development, testing, maintenance, and enhancement of data warehousing, ETL, business intelligence, reporting,…
Added 22 mins ago
AI
Senior AWS Data Engineer - 10+yrs
Apptoza Inc.
Toronto, ON
- Contract
…of hands-on experience designing, developing, and supporting enterprise-scale data platforms on AWS. The ideal candidate will be a strong individual contributor with deep expertise in AWS…
Added 22 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
…engineering, security, data, and delivery teams to shape and lead enterprise technology…
Added 22 mins ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
…and banking/financial services experience to support complex enterprise applications and integration…

PHARMALOGIC HOLDINGS

IT Support Technician

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise.

Role Overview

This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work the service desk queue, resolve complex issues, and serve as a contact point during incidents.

This role does include overnight travel throughout Canada and the United States when required.

In addition to core service desk responsibilities, this individual will have the opportunity to contribute to AI-driven improvements and automation initiatives that enhance IT processes and broader departmental workflows.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Read the full bilingual original

En tant qu’organisation de soins de santé hautement réglementée, la fiabilité opérationnelle, la conformité, la disponibilité des systèmes et la précision technique sont essentielles à notre mission. Notre organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de l’entreprise.

Aperçu du rôle

Il s’agit avant tout d’un poste principal au centre de services, destiné à soutenir des opérations essentielles à la mission dans un environnement de soins de santé hautement réglementé. La personne retenue prendra activement en charge la file de demandes du centre de services, résoudra des problèmes complexes et agira comme point de contact lors d’incidents.

Ce rôle comprend des déplacements avec nuitée partout au Canada et aux États-Unis, lorsque requis.

En plus des responsabilités principales du centre de services, cette personne aura l’occasion de contribuer à des améliorations fondées sur l’IA et à des initiatives d’automatisation visant à améliorer les processus des TI et les flux de travail plus larges du service.

Principales responsabilités

Gérer activement et résoudre les billets du centre de services à l’échelle de l’Amérique du Nord.
Agir comme point d’escalade pour les incidents complexes à plusieurs niveaux et les analyses des causes fondamentales.
Dépanner Windows 10/11, macOS, les systèmes d’identité, les réseaux, les postes de travail et les applications d’entreprise.
Administrer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Gérer les systèmes d’identité, notamment Active Directory, Entra ID et Okta.
Préparer, configurer, imager et expédier des ordinateurs portables et de bureau pour les nouvelles embauches, les réparations, les remplacements et les mises à niveau.
Gérer le cycle de vie et la conformité des terminaux à l’aide d’Intune et de solutions MDM.
Participer à une rotation d’astreinte 24 h/24 et 7 j/7, en dehors des heures normales et les fins de semaine.
Repérer des possibilités d’améliorer le traitement des demandes, la résolution des incidents et l’efficacité de la base de connaissances grâce à l’IA.
Soutenir le développement de solutions d’automatisation et de production de rapports à l’aide de Power Apps, Power Automate, Power BI, ChatGPT (OpenAI) et Microsoft Copilot.
Participer à des projets à court et à long terme.
Se déplacer sur les sites afin d’installer, de remplacer et de réparer du matériel informatique.

Attentes mesurables

Réduire, au cours des 12 premiers mois, les billets répétitifs ou manuels du centre de services grâce à des initiatives d’automatisation.
Améliorer la qualité, la structure et la facilité d’utilisation de la base de connaissances.
Maintenir un niveau élevé de satisfaction de la clientèle tout en gérant de façon autonome des problèmes complexes.
Démontrer la prise en charge d’au moins une initiative mesurable d’amélioration des services au cours de la première année.

Expérience et compétences requises

Au moins 7 ans d’expérience progressive en centre de services TI d’entreprise ou en informatique pour utilisateurs finaux.
Expertise démontrée en dépannage de niveau 2–3 dans des environnements complexes.
Solide expérience en administration de Microsoft 365 et de SharePoint.
Expérience pratique avec Intune et la gestion du cycle de vie des terminaux.
Expérience avec Active Directory, Entra ID et Okta.
Expérience pratique de plateformes d’IA d’entreprise telles que ChatGPT (OpenAI), Microsoft Copilot et Claude.
Capacité à expliquer clairement des concepts techniques et d’IA à des parties prenantes non techniques.
Solides compétences en gestion du temps et capacité à travailler de façon autonome.
Excellentes aptitudes interpersonnelles en service et en soutien, notamment en communication et en accompagnement des utilisateurs.

Page Break

Role Overview

This role does include overnight travel throughout Canada and the United States when required.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Apply About employer

More about this job

Responsibilities

The IT Support Technician will manage service desk tickets, resolve complex technical incidents, and act as an escalation point for North American operations. Additionally, the role involves performing on-site hardware maintenance and contributing to AI-driven automation initiatives to improve IT workflows.

Requirements

Candidates must have at least 7 years of progressive experience in an enterprise IT service desk or end-user computing environment. Proficiency in Microsoft 365, identity management systems, and endpoint lifecycle management is required, along with strong communication skills.

Skills

Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10/11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10
Windows 11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Claude
Automation
Artificial Intelligence
Hardware Installation
Incident Management
Root Cause Analysis
Healthcare IT
Endpoint Management
Identity Systems
Technical Support
Enterprise IT
Networking
Compliance

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