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Added 32 mins ago
E
Technicien en contrôle de la qualité du soudage / Technicien de laboratoire en soudage - Welding Quality Technician / Welding Laboratory Technician
Expleo
La Pocatière, QC
- Contract
Expérience dans un environnement de fabrication industrielle. (Atouts)
Added 1 hour ago
CO
Licensed Motor Mechanic (External)
City of Windsor
Windsor, ON
- Full-time
Must possess a current Certificate of Qualification 310T (Truck and Coach Technician);
Added 1 hour ago
FO
Engineering Technician II - Technicien en ingénierie II
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- Other
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Added 5 hours ago
PH
IT Support Technician
PHARMALOGIC HOLDINGS
Dorval, QC
- Full-time
…organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de…
Added 6 hours ago
IG
Electrical Supervisor
INKAS® Group
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
…vehicle assembly operations, electrical testing activities, fabrication processes, overhead cranes, forklifts, and powered equipment. The role requires working safely around manufacturing…
Added 6 hours ago
WC
Concepteur électrique / Electrical Designer
Wabtec Corporation
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- Full-time
…numérique inégalée, une innovation technologique ainsi qu'une fabrication et des services de classe mondiale, permettant le développement des écosystèmes numériques du transport ferroviaire…
Added 6 hours ago
FT
Red Seal Automotive Technician (Vancouver, Marine Drive)
Fountain Tire
Vancouver, BC
- Other
Fountain Tire Vancouver (Marine Drive) is looking for a skilled Red Seal Automotive Service Technician to join our team!
Added 6 hours ago
WS
Journeyperson Mechanic – 310T or 421A
Windsor Salt Ltd.
Windsor, ON
- Full-time
…Ontario program is required (e.g., 421A - Heavy Duty Equipment Technician, 310T - Truck and Coach Technician). These individuals will be responsible for maintaining stationary and mobile…
Added 7 hours ago
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Furnishing Technician - Line Maintenance - YUL
Jazz Aviation LP
Montreal, QC
- Full-time
Added 8 hours ago
HS
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Truro, NS
- Full-time
Experience as a machinist, CNC operator, or machining technician
Added 10 hours ago
SC
Welder
Stoakley-Stewart Consultants Ltd.
Oro-Medonte, ON
- Full-time
Our client is a Canadian custom metal fabrication and manufacturing company that supports industrial customers with the production of precision metal components and assemblies. Their…
Added 16 hours ago
SR
Industrial Refrigeration Mechanic
Specialty Refrigeration Services
Calgary, AB
- Full-time
Company Description Specialty Refrigeration Services is an industrial refrigeration and fabrication company providing reliable, purpose-built solutions for demanding industrial…
Added 1 day ago
AT
Trailer Technician
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Moncton, NB
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Experience in fabrication, welding, and/or tailgate repairs is an asset
Added 1 day ago
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Technicien éolienne I / Wind Turbine Technician I - Port Cartier, Quebec (Riviere-Pentecote, Quebec, CA, G0H 1R0)
Vestas
Rivière-Pentecôte, QC
- Full-time
…mondiale en énergie éolienne, spécialisée dans la conception, la fabrication, l’installation et l’entretien de turbines dans plus de 80 pays. Avec plus de 40 ans d’expérience, nous nous…
Added 1 day ago
WL
Production Technician 1
Wainbee Limited
Pointe-Claire, QC
- Full-time
Whether you're an experienced technician or looking to take the next step in your career, you'll find opportunities to learn, contribute, and make an impact every day.
Added 2 days ago
WC
Maintenance Technician - Guelph, ON
Wurth Canada
Guelph, ON
- $70,000 to $80,000 CAD / year
- Full-time
…great opportunity for you. We are looking for a Maintenance Technician with prior experience repairing and maintaining warehouse/industrial equipment to ensure safe and reliable operation…
Added 2 days ago
EI
Diagnostic Technician
EBlock Inc.
Nisku, AB
- $36 to $45 CAD / hour
- Full-time
Red Seal certification (or equivalent provincial Journeyperson certification) as an Automotive Service Technician preferred.
Added 2 days ago
EI
Diagnostic Technician
EBlock Inc.
Cambridge, ON · Guelph, ON · Hamilton, ON · Milton, ON · Puslinch, ON
- $36 to $42 CAD / hour
- Full-time
Diagnostic Technician - $2,000.00 signing bonus!
Added 2 days ago
S
Maintenance Technician 1
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Ottawa, ON
- Up to $29.25 CAD / hour
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Added 2 days ago
WG
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Added 2 days ago
Quality Assurance Technician
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Added 2 days ago
GT
Apprentice Autocare Mechanic
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Added 2 days ago
XT
Journeyman, Heavy Equipment or Trailer Technician
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Added 2 days ago
XT
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Added 2 days ago
BF
Farms - General Labour
Burnbrae Farms
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- Full-time

PHARMALOGIC HOLDINGS

IT Support Technician

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise.

Role Overview

This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work the service desk queue, resolve complex issues, and serve as a contact point during incidents.

This role does include overnight travel throughout Canada and the United States when required.

In addition to core service desk responsibilities, this individual will have the opportunity to contribute to AI-driven improvements and automation initiatives that enhance IT processes and broader departmental workflows.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Read the full bilingual original

En tant qu’organisation de soins de santé hautement réglementée, la fiabilité opérationnelle, la conformité, la disponibilité des systèmes et la précision technique sont essentielles à notre mission. Notre organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de l’entreprise.

Aperçu du rôle

Il s’agit avant tout d’un poste principal au centre de services, destiné à soutenir des opérations essentielles à la mission dans un environnement de soins de santé hautement réglementé. La personne retenue prendra activement en charge la file de demandes du centre de services, résoudra des problèmes complexes et agira comme point de contact lors d’incidents.

Ce rôle comprend des déplacements avec nuitée partout au Canada et aux États-Unis, lorsque requis.

En plus des responsabilités principales du centre de services, cette personne aura l’occasion de contribuer à des améliorations fondées sur l’IA et à des initiatives d’automatisation visant à améliorer les processus des TI et les flux de travail plus larges du service.

Principales responsabilités

Gérer activement et résoudre les billets du centre de services à l’échelle de l’Amérique du Nord.
Agir comme point d’escalade pour les incidents complexes à plusieurs niveaux et les analyses des causes fondamentales.
Dépanner Windows 10/11, macOS, les systèmes d’identité, les réseaux, les postes de travail et les applications d’entreprise.
Administrer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Gérer les systèmes d’identité, notamment Active Directory, Entra ID et Okta.
Préparer, configurer, imager et expédier des ordinateurs portables et de bureau pour les nouvelles embauches, les réparations, les remplacements et les mises à niveau.
Gérer le cycle de vie et la conformité des terminaux à l’aide d’Intune et de solutions MDM.
Participer à une rotation d’astreinte 24 h/24 et 7 j/7, en dehors des heures normales et les fins de semaine.
Repérer des possibilités d’améliorer le traitement des demandes, la résolution des incidents et l’efficacité de la base de connaissances grâce à l’IA.
Soutenir le développement de solutions d’automatisation et de production de rapports à l’aide de Power Apps, Power Automate, Power BI, ChatGPT (OpenAI) et Microsoft Copilot.
Participer à des projets à court et à long terme.
Se déplacer sur les sites afin d’installer, de remplacer et de réparer du matériel informatique.

Attentes mesurables

Réduire, au cours des 12 premiers mois, les billets répétitifs ou manuels du centre de services grâce à des initiatives d’automatisation.
Améliorer la qualité, la structure et la facilité d’utilisation de la base de connaissances.
Maintenir un niveau élevé de satisfaction de la clientèle tout en gérant de façon autonome des problèmes complexes.
Démontrer la prise en charge d’au moins une initiative mesurable d’amélioration des services au cours de la première année.

Expérience et compétences requises

Au moins 7 ans d’expérience progressive en centre de services TI d’entreprise ou en informatique pour utilisateurs finaux.
Expertise démontrée en dépannage de niveau 2–3 dans des environnements complexes.
Solide expérience en administration de Microsoft 365 et de SharePoint.
Expérience pratique avec Intune et la gestion du cycle de vie des terminaux.
Expérience avec Active Directory, Entra ID et Okta.
Expérience pratique de plateformes d’IA d’entreprise telles que ChatGPT (OpenAI), Microsoft Copilot et Claude.
Capacité à expliquer clairement des concepts techniques et d’IA à des parties prenantes non techniques.
Solides compétences en gestion du temps et capacité à travailler de façon autonome.
Excellentes aptitudes interpersonnelles en service et en soutien, notamment en communication et en accompagnement des utilisateurs.

Page Break

Role Overview

This role does include overnight travel throughout Canada and the United States when required.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Apply About employer

More about this job

Responsibilities

The IT Support Technician will manage service desk tickets, resolve complex technical incidents, and act as an escalation point for North American operations. Additionally, the role involves performing on-site hardware maintenance and contributing to AI-driven automation initiatives to improve IT workflows.

Requirements

Candidates must have at least 7 years of progressive experience in an enterprise IT service desk or end-user computing environment. Proficiency in Microsoft 365, identity management systems, and endpoint lifecycle management is required, along with strong communication skills.

Skills

Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10/11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10
Windows 11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Claude
Automation
Artificial Intelligence
Hardware Installation
Incident Management
Root Cause Analysis
Healthcare IT
Endpoint Management
Identity Systems
Technical Support
Enterprise IT
Networking
Compliance

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