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Added 5 mins ago
IF
Transaction Technician
iA Financial Group
Quebec, QC
- $47,544 to $78,090 CAD / year
- Full-time
…services in the field of individual insurance? As a Transaction Technician, you will play a key role in processing administrative operations related to insurance contracts and maintaining…
Added 4 hours ago
R
Aseptic Filling Technician I (Fixed Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Aseptic Filling Technician I learns and executes aseptic manufacturing operations - including equipment setup, component sterilization, formulation, filtration, and capping - under…
Added 4 hours ago
OP
Industrial Electrician/Instrumentation & Control Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Instrumentation & Control Technician/Technologist or Electrical Technician/Technologist/Technology
Added 4 hours ago
OP
Industrial Millwright Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Mechanical Engineering Technician/Technologist, Mechanical Technician/Technologist or Industrial Mechanic…
Added 5 hours ago
AH
Licensed Practical Nurse-Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 5 hours ago
AH
Licensed Practical Nurse Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 5 hours ago
CR
Emergency Tech
Canstar Restorations LP
Prince George, BC
- $28 to $32 CAD / hour
- Full-time
As an Emergency Services Technician, you will be making a difference in people’s lives by helping restore their homes after they have experienced a fire or flood. For an Emergency Services…
Added 10 hours ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
Preferred: certification in engineering technology, real property or facility management (Civil Engineering Technician or Construction Engineering Technician, and Real Property Management…
Added 11 hours ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
Added 12 hours ago
Methods Planner Technician
I M P Group International Inc.
Amherst, NS
Excellent reading interpretation and comprehension across multi-level specification requirements;
Added 12 hours ago
DA
Technology Support Technician
Downingtown Area School District
NB · Chiasson Office, NB
- Full-time
The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams:
Added 12 hours ago
F
FSQA Technician
Factor_
Mississauga, ON
- Full-time
As a Food Safety & Quality Assurance Technician, you will be playing a key role in implementing an effective food safety and quality assurance system. Reporting to the FSQA Supervisor, you…
Added 13 hours ago
UO
Clinical Research Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital (BCCH)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 3
Added 14 hours ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Balzac, AB
- Full-time
STARTING YOUR CAREER AS A TRUCK TECHNICIAN? This is a great entry level position to start your career as a diesel truck mechanic, learn from the best and move ahead.
Added 14 hours ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Belleville, ON
- Full-time
STARTING YOUR CAREER AS A TRUCK TECHNICIAN? This is a great entry level position to start your career as a diesel truck mechanic, learn from the best and move ahead.
Added 14 hours ago
CS
Service Desk Technician - Casual Part Time
Calgary Stampede
AB · CALGARY, AB
- Part-time
The Service Desk Technician is the face of the IT department. This role focuses on providing rapid, high-quality technical assistance to end-users. The goal is to resolve incidents on the…
Added 14 hours ago
F
Heavy Duty Mechanic - Field - Kearl
Finning
Fort McMurray, AB
- Full-time
Red Seal Journeyperson Heavy Equipment Technician Certification
Added 14 hours ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC · Varennes, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 15 hours ago
RM
Accounting Technician
Remember Me Roofing
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We are looking for an organized, detail-oriented Accounting Technician / Bookkeeper to manage the day-to-day bookkeeping and accounting data entry for a group of related companies operating…
Added 16 hours ago
FSQA Technician
HelloFresh
Mississauga, ON
As a Food Safety & Quality Assurance Technician, you will be playing a key role in implementing an effective food safety and quality assurance system. Reporting to the FSQA Supervisor, you…
Added 16 hours ago
GC
Technician - ISC Level 2
GDKN Corp.
Ottawa, ON
- Contract
As a Technician - ISC Level 2 here at Aerospace, you will support ISC operations by performing moderately complex troubleshooting, testing equipment, maintaining systems, and reporting any…
Added 17 hours ago
TU
Clinical Research Coordinator
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 3
Added 17 hours ago
MT
Data Center Technician L2
Milestone Technologies, Inc.
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.
Added 17 hours ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
…team, the Service Desk Analyst is responsible for providing 1st level and 2nd level support for IT Services to Cambridge Memorial Hospital and its partners. The incumbent will rotate…
Added 17 hours ago
ET
Electrical Technician Journeyman – FIELD POSITION – ELEMENT TECHNICAL SERVICES
Element Technical Services
Red Deer, AB
- Full-time
ELEMENT TECHNICAL SERVICES – ELECTRICAL TECHNICIAN JOURNEYMAN – FIELD POSITION – $2,000 SIGNING BONUS

PHARMALOGIC HOLDINGS

IT Support Technician

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise.

Role Overview

This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work the service desk queue, resolve complex issues, and serve as a contact point during incidents.

This role does include overnight travel throughout Canada and the United States when required.

In addition to core service desk responsibilities, this individual will have the opportunity to contribute to AI-driven improvements and automation initiatives that enhance IT processes and broader departmental workflows.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Read the full bilingual original

En tant qu’organisation de soins de santé hautement réglementée, la fiabilité opérationnelle, la conformité, la disponibilité des systèmes et la précision technique sont essentielles à notre mission. Notre organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de l’entreprise.

Aperçu du rôle

Il s’agit avant tout d’un poste principal au centre de services, destiné à soutenir des opérations essentielles à la mission dans un environnement de soins de santé hautement réglementé. La personne retenue prendra activement en charge la file de demandes du centre de services, résoudra des problèmes complexes et agira comme point de contact lors d’incidents.

Ce rôle comprend des déplacements avec nuitée partout au Canada et aux États-Unis, lorsque requis.

En plus des responsabilités principales du centre de services, cette personne aura l’occasion de contribuer à des améliorations fondées sur l’IA et à des initiatives d’automatisation visant à améliorer les processus des TI et les flux de travail plus larges du service.

Principales responsabilités

Gérer activement et résoudre les billets du centre de services à l’échelle de l’Amérique du Nord.
Agir comme point d’escalade pour les incidents complexes à plusieurs niveaux et les analyses des causes fondamentales.
Dépanner Windows 10/11, macOS, les systèmes d’identité, les réseaux, les postes de travail et les applications d’entreprise.
Administrer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Gérer les systèmes d’identité, notamment Active Directory, Entra ID et Okta.
Préparer, configurer, imager et expédier des ordinateurs portables et de bureau pour les nouvelles embauches, les réparations, les remplacements et les mises à niveau.
Gérer le cycle de vie et la conformité des terminaux à l’aide d’Intune et de solutions MDM.
Participer à une rotation d’astreinte 24 h/24 et 7 j/7, en dehors des heures normales et les fins de semaine.
Repérer des possibilités d’améliorer le traitement des demandes, la résolution des incidents et l’efficacité de la base de connaissances grâce à l’IA.
Soutenir le développement de solutions d’automatisation et de production de rapports à l’aide de Power Apps, Power Automate, Power BI, ChatGPT (OpenAI) et Microsoft Copilot.
Participer à des projets à court et à long terme.
Se déplacer sur les sites afin d’installer, de remplacer et de réparer du matériel informatique.

Attentes mesurables

Réduire, au cours des 12 premiers mois, les billets répétitifs ou manuels du centre de services grâce à des initiatives d’automatisation.
Améliorer la qualité, la structure et la facilité d’utilisation de la base de connaissances.
Maintenir un niveau élevé de satisfaction de la clientèle tout en gérant de façon autonome des problèmes complexes.
Démontrer la prise en charge d’au moins une initiative mesurable d’amélioration des services au cours de la première année.

Expérience et compétences requises

Au moins 7 ans d’expérience progressive en centre de services TI d’entreprise ou en informatique pour utilisateurs finaux.
Expertise démontrée en dépannage de niveau 2–3 dans des environnements complexes.
Solide expérience en administration de Microsoft 365 et de SharePoint.
Expérience pratique avec Intune et la gestion du cycle de vie des terminaux.
Expérience avec Active Directory, Entra ID et Okta.
Expérience pratique de plateformes d’IA d’entreprise telles que ChatGPT (OpenAI), Microsoft Copilot et Claude.
Capacité à expliquer clairement des concepts techniques et d’IA à des parties prenantes non techniques.
Solides compétences en gestion du temps et capacité à travailler de façon autonome.
Excellentes aptitudes interpersonnelles en service et en soutien, notamment en communication et en accompagnement des utilisateurs.

Page Break

Role Overview

This role does include overnight travel throughout Canada and the United States when required.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Apply About employer

More about this job

Responsibilities

The IT Support Technician will manage service desk tickets, resolve complex technical incidents, and act as an escalation point for North American operations. Additionally, the role involves performing on-site hardware maintenance and contributing to AI-driven automation initiatives to improve IT workflows.

Requirements

Candidates must have at least 7 years of progressive experience in an enterprise IT service desk or end-user computing environment. Proficiency in Microsoft 365, identity management systems, and endpoint lifecycle management is required, along with strong communication skills.

Skills

Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10/11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10
Windows 11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Claude
Automation
Artificial Intelligence
Hardware Installation
Incident Management
Root Cause Analysis
Healthcare IT
Endpoint Management
Identity Systems
Technical Support
Enterprise IT
Networking
Compliance

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