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Added 4 hours ago
I
Cloud Platform Engineer
Insight
Remote, Canada
- Full-time
- Remote
…are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions…
Added 5 hours ago
E
Program Manager II, AI & Productivity
Expedia
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big,…
Added 6 hours ago
Analyst, Global Transport & Logistics
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Experience with Power BI, QuickSight, Tableau, or similar business intelligence and visualization tools.
Added 6 hours ago
M
Winter Co-op 2027 - Accounting Analyst
Manulife
Montreal, QC
- Full-time
Gain hands-on experience with Power Apps and other major ABOR platforms.
Added 6 hours ago
TC
Marketing Operations Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
…Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust…
Added 6 hours ago
BV
Bilingual Human Recourses Generalist
Bureau Veritas
Halifax, NS
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 6 hours ago
BV
HRG/Onboarding Specialist
Bureau Veritas
Halifax, NS
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 7 hours ago
A
Principal Data Analyst
Autodesk
Vancouver, BC · BC · Toronto, ON · ON · Montreal, QC · Quebec, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Use AI coding and analysis tools to accelerate SQL/Python development, automate repeatable analytical work, prototype lightweight data applications or assistants, and create reusable…
Added 7 hours ago
BI
Staff Machine Learning / Operations Research Engineer
Burq, Inc.
Remote, Canada
- Full-time
- Remote
We're revolutionizing commerce from port to doorstep with Burq Intelligence.
Added 7 hours ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
…automation, AI capabilities, and data-driven decision-making, with a strong focus on operational performance and power cost optimization. You will also provide technical leadership and…
Added 7 hours ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
…automation, AI capabilities, and data-driven decision-making, with a strong focus on operational performance and power cost optimization. You will also provide technical leadership and…
Added 8 hours ago
SS
Senior SharePoint / M365 Developer - Agentic AI
Spot Solutions Ltd.
Vancouver, BC
- Full-time
We use tools such as Claude Code, GitHub Copilot, Visual Studio and VS Code, and we're continually experimenting with better ways to use multiple models and agents.
Added 8 hours ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…for systems and infrastructure issues and will work closely with DevOps, Network, DBA, Security, and application teams to deliver reliable, secure, scalable infrastructure in support of…
Added 8 hours ago
Identity & Access Governance Analyst
R W Tomlinson
Ottawa, ON
Experience with automation or integration technologies such as PowerShell, Python, REST APIs, Microsoft Graph, Power Automate, or similar tools.
Added 9 hours ago
T
PMO Specialist & Power BI Developer
TEEMA
Calgary, AB
- $70 to $76 CAD / hour
- Contract
We’re looking for a PMO Specialist & Power BI Developer who can bring together strong project governance, process improvement and reporting/analytics experience.
Added 9 hours ago
CR
Senior Accountant
Clarity Recruitment
Mississauga, ON
- Full-time
…- from accountants to CFOs. Additionally, Clarity partners with organizations to hire exceptional talent in HR, Operations, and IT, helping build the teams that power business success. Our…
Added 9 hours ago
E
Spécialiste IA et automatisation de processus
EXFO
Montreal, QC · Quebec, QC
- Full-time
Experience with Microsoft Power Automate, Azure Logic Apps, UiPath, n8n, Zapier, LangGraph, AWS Bedrock, Bedrock AgentCore, or similar tools.
Added 9 hours ago
BP
Manager, People Systems & Automation
Bora Pharmaceuticals
Mississauga, ON
- Full-time
Identify opportunities to automate manual HR processes using Workday, Power Platform, and related technologies.
Added 9 hours ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize. Joining the Corporate team means contributing to initiatives that…
Added 9 hours ago
FN
IT Technician
Fraser Nolet
Gatineau, QC
- Full-time
You will work directly with the partners and senior staff. As the firm grows its use of Microsoft 365, Dynamics 365, and the Power Platform, you will take on tenant administration and…
Added 10 hours ago
E
Principal AI Platform Engineer
Epiq
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s…
Added 10 hours ago
M
Test & Reliability Engineer
Mecka
Richmond Hill, ON
- $155,000 to $175,000 CAD / year
- Full-time
We work closely with frontier robotics teams to bridge real-world data, simulation, learning-based systems, and deployed hardware.
Added 11 hours ago
RE
Financial Analyst
Regina Exhibition Association Limited (REAL)
Regina, SK
- Full-time
…interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional…
Added 11 hours ago
Supply Chain Summer Student
Cargill
Winnipeg, MB
Experience with or enthusiasm for automation tools (Power Automate, Power Query, VBA/macros, Python, R) or generative AI tools (ChatGPT, Copilot) to streamline tasks
Added 11 hours ago
C
Junior Developer Co-op
Convverge
Calgary, AB
- Full-time
This is more than a traditional software development co-op. During your placement, you'll spend time working with both our Software Development and Data & Analytics teams and contribute…

PHARMALOGIC HOLDINGS

IT Support Technician

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise.

Role Overview

This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work the service desk queue, resolve complex issues, and serve as a contact point during incidents.

This role does include overnight travel throughout Canada and the United States when required.

In addition to core service desk responsibilities, this individual will have the opportunity to contribute to AI-driven improvements and automation initiatives that enhance IT processes and broader departmental workflows.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Read the full bilingual original

En tant qu’organisation de soins de santé hautement réglementée, la fiabilité opérationnelle, la conformité, la disponibilité des systèmes et la précision technique sont essentielles à notre mission. Notre organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de l’entreprise.

Aperçu du rôle

Il s’agit avant tout d’un poste principal au centre de services, destiné à soutenir des opérations essentielles à la mission dans un environnement de soins de santé hautement réglementé. La personne retenue prendra activement en charge la file de demandes du centre de services, résoudra des problèmes complexes et agira comme point de contact lors d’incidents.

Ce rôle comprend des déplacements avec nuitée partout au Canada et aux États-Unis, lorsque requis.

En plus des responsabilités principales du centre de services, cette personne aura l’occasion de contribuer à des améliorations fondées sur l’IA et à des initiatives d’automatisation visant à améliorer les processus des TI et les flux de travail plus larges du service.

Principales responsabilités

Gérer activement et résoudre les billets du centre de services à l’échelle de l’Amérique du Nord.
Agir comme point d’escalade pour les incidents complexes à plusieurs niveaux et les analyses des causes fondamentales.
Dépanner Windows 10/11, macOS, les systèmes d’identité, les réseaux, les postes de travail et les applications d’entreprise.
Administrer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Gérer les systèmes d’identité, notamment Active Directory, Entra ID et Okta.
Préparer, configurer, imager et expédier des ordinateurs portables et de bureau pour les nouvelles embauches, les réparations, les remplacements et les mises à niveau.
Gérer le cycle de vie et la conformité des terminaux à l’aide d’Intune et de solutions MDM.
Participer à une rotation d’astreinte 24 h/24 et 7 j/7, en dehors des heures normales et les fins de semaine.
Repérer des possibilités d’améliorer le traitement des demandes, la résolution des incidents et l’efficacité de la base de connaissances grâce à l’IA.
Soutenir le développement de solutions d’automatisation et de production de rapports à l’aide de Power Apps, Power Automate, Power BI, ChatGPT (OpenAI) et Microsoft Copilot.
Participer à des projets à court et à long terme.
Se déplacer sur les sites afin d’installer, de remplacer et de réparer du matériel informatique.

Attentes mesurables

Réduire, au cours des 12 premiers mois, les billets répétitifs ou manuels du centre de services grâce à des initiatives d’automatisation.
Améliorer la qualité, la structure et la facilité d’utilisation de la base de connaissances.
Maintenir un niveau élevé de satisfaction de la clientèle tout en gérant de façon autonome des problèmes complexes.
Démontrer la prise en charge d’au moins une initiative mesurable d’amélioration des services au cours de la première année.

Expérience et compétences requises

Au moins 7 ans d’expérience progressive en centre de services TI d’entreprise ou en informatique pour utilisateurs finaux.
Expertise démontrée en dépannage de niveau 2–3 dans des environnements complexes.
Solide expérience en administration de Microsoft 365 et de SharePoint.
Expérience pratique avec Intune et la gestion du cycle de vie des terminaux.
Expérience avec Active Directory, Entra ID et Okta.
Expérience pratique de plateformes d’IA d’entreprise telles que ChatGPT (OpenAI), Microsoft Copilot et Claude.
Capacité à expliquer clairement des concepts techniques et d’IA à des parties prenantes non techniques.
Solides compétences en gestion du temps et capacité à travailler de façon autonome.
Excellentes aptitudes interpersonnelles en service et en soutien, notamment en communication et en accompagnement des utilisateurs.

Page Break

Role Overview

This role does include overnight travel throughout Canada and the United States when required.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Apply About employer

More about this job

Responsibilities

The IT Support Technician will manage service desk tickets, resolve complex technical incidents, and act as an escalation point for North American operations. Additionally, the role involves performing on-site hardware maintenance and contributing to AI-driven automation initiatives to improve IT workflows.

Requirements

Candidates must have at least 7 years of progressive experience in an enterprise IT service desk or end-user computing environment. Proficiency in Microsoft 365, identity management systems, and endpoint lifecycle management is required, along with strong communication skills.

Skills

Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10/11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10
Windows 11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Claude
Automation
Artificial Intelligence
Hardware Installation
Incident Management
Root Cause Analysis
Healthcare IT
Endpoint Management
Identity Systems
Technical Support
Enterprise IT
Networking
Compliance

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