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Added 4 mins ago
FS
Embedded Software Designer
Fidus Systems
Ottawa, ON
- Full-time
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 4 mins ago
MC
FPGA Design & Validation Engineer – 4G 5G Radio (35952)
Myticas Consulting
Ottawa, ON
- Contract
Work with software engineers to ensure hardware-software interoperability.
Added 4 mins ago
MC
Senior Mechanical Engineering Consultant (35428)
Myticas Consulting
Ottawa, ON · Kanata, ON
- Contract
Seeking an experienced Mechanical Engineer to provide onsite engineering support for the development of advanced hardware platforms and optical communication products. The consultant will…
Added 4 mins ago
MC
Network Engineer (35135)
Myticas Consulting
Ottawa, ON
- Full-time
Document and communicate network requirements to hardware and software development teams, particularly for customer-facing MEF 3.0 interfaces and networking design requirements for data…
Added 4 mins ago
MC
Senior ASIC Verification Engineer (35885)
Myticas Consulting
Ottawa, ON · Kanata, ON
- Full-time
…cross-functional engineering teams to deliver high-quality silicon and hardware…
Added 4 mins ago
FS
Embedded Software Designer
Fidus Systems
Toronto, ON
- Full-time
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 4 mins ago
FS
Embedded Software Designer
Fidus Systems
Montreal, QC
- Full-time
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 6 mins ago
BL
Director of Operations and Human Resources
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
This is a senior leadership position offering significant responsibility across Firm operations, people and resource management, technology, facilities, marketing and strategic initiatives.
Added 6 mins ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 22 mins ago
Applied IoT & Data Specialist
Mohawk College
Hamilton, ON
…(EPIC), the Applied IoT and Data Specialist will serve as a senior resource to projects in the areas of software development related to data acquisition, Internet-of-Things (IoT) devices,…
Added 35 mins ago
A
Senior Software Engineer - GPU Profiling Tools
AMD
Markham, ON
- $132,000 to $198,000 USD / year
- Full-time
AMD is looking for a Senior Software Engineer - GPU Profiling Tools for the Developer Tools team, where you will contribute to the development and optimization of GPU profiling tools for…
Added 35 mins ago
A/
Lead Applied Scientist – Signal Processing & Machine Learning
AquaEye / VodaSafe Inc
Vancouver, BC · Greater Vancouver, BC
- $120,000 to $180,000 CAD / year
- Full-time
This is a highly hands-on role within a small, collaborative product-development team. You will work closely with hardware, embedded software, engineering and product leadership to help…
Added 37 mins ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Added 37 mins ago
BP
Lead Applied Scientist - Signal Processing & Machine Learning- AquaEye
BLANKSLATE Partners
Remote, Canada
- Full-time
- Remote
This is a highly hands-on role within a small, collaborative product-development team. You will work closely with hardware, embedded software, engineering and product leadership to help…
Added 37 mins ago
DN
Senior Business Development Manager - Grocery
Diebold Nixdorf
Toronto, ON
- Full-time
Diebold Nixdorf is seeking a high-energy, creative Senior-level Business Development Manager to accelerate growth across the across the Canadian Grocery Retail market / Tier 1, 2, Grocery…
Added 1 hour ago
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Senior Software Developer
Actalent
Mississauga, ON
- $55 to $70 CAD / hour
- Contract
The Senior Software Developer designs, develops, maintains, and debugs high-quality Windows-based desktop applications and engineering tools. This role focuses on building robust C# .NET…
Added 1 hour ago
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Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
…of board technology, enterprise systems, applications, and hardware. The Specialist provides monitoring, auditing, and oversight on the status of the board’s server environment and…
Added 1 hour ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 1 hour ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 1 hour ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 1 hour ago
FS
Embedded Software Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 1 hour ago
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Added 1 hour ago
Software Development Manager, AWS Transactional Services
Amazon
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…technical challenges, working with tenured Principal Engineers and Senior Software Engineers on a daily…
Added 2 hours ago
V
Senior Software Developer
Voltera
Waterloo, ON
- Full-time
Implement device communication and error handling in collaboration with hardware and firmware teams.
Added 2 hours ago
S
Senior Procurement Specialist - 1 FT
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- Full-time
…Central Office, Casino Sites and Casino Development Projects. The Senior Procurement Specialist will work with key stakeholders in order to understand their requirements, compile…

PHARMALOGIC HOLDINGS

IT Support Technician

Dorval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise.

Role Overview

This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work the service desk queue, resolve complex issues, and serve as a contact point during incidents.

This role does include overnight travel throughout Canada and the United States when required.

In addition to core service desk responsibilities, this individual will have the opportunity to contribute to AI-driven improvements and automation initiatives that enhance IT processes and broader departmental workflows.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Read the full bilingual original

En tant qu’organisation de soins de santé hautement réglementée, la fiabilité opérationnelle, la conformité, la disponibilité des systèmes et la précision technique sont essentielles à notre mission. Notre organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de l’entreprise.

Aperçu du rôle

Il s’agit avant tout d’un poste principal au centre de services, destiné à soutenir des opérations essentielles à la mission dans un environnement de soins de santé hautement réglementé. La personne retenue prendra activement en charge la file de demandes du centre de services, résoudra des problèmes complexes et agira comme point de contact lors d’incidents.

Ce rôle comprend des déplacements avec nuitée partout au Canada et aux États-Unis, lorsque requis.

En plus des responsabilités principales du centre de services, cette personne aura l’occasion de contribuer à des améliorations fondées sur l’IA et à des initiatives d’automatisation visant à améliorer les processus des TI et les flux de travail plus larges du service.

Principales responsabilités

Gérer activement et résoudre les billets du centre de services à l’échelle de l’Amérique du Nord.
Agir comme point d’escalade pour les incidents complexes à plusieurs niveaux et les analyses des causes fondamentales.
Dépanner Windows 10/11, macOS, les systèmes d’identité, les réseaux, les postes de travail et les applications d’entreprise.
Administrer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Gérer les systèmes d’identité, notamment Active Directory, Entra ID et Okta.
Préparer, configurer, imager et expédier des ordinateurs portables et de bureau pour les nouvelles embauches, les réparations, les remplacements et les mises à niveau.
Gérer le cycle de vie et la conformité des terminaux à l’aide d’Intune et de solutions MDM.
Participer à une rotation d’astreinte 24 h/24 et 7 j/7, en dehors des heures normales et les fins de semaine.
Repérer des possibilités d’améliorer le traitement des demandes, la résolution des incidents et l’efficacité de la base de connaissances grâce à l’IA.
Soutenir le développement de solutions d’automatisation et de production de rapports à l’aide de Power Apps, Power Automate, Power BI, ChatGPT (OpenAI) et Microsoft Copilot.
Participer à des projets à court et à long terme.
Se déplacer sur les sites afin d’installer, de remplacer et de réparer du matériel informatique.

Attentes mesurables

Réduire, au cours des 12 premiers mois, les billets répétitifs ou manuels du centre de services grâce à des initiatives d’automatisation.
Améliorer la qualité, la structure et la facilité d’utilisation de la base de connaissances.
Maintenir un niveau élevé de satisfaction de la clientèle tout en gérant de façon autonome des problèmes complexes.
Démontrer la prise en charge d’au moins une initiative mesurable d’amélioration des services au cours de la première année.

Expérience et compétences requises

Au moins 7 ans d’expérience progressive en centre de services TI d’entreprise ou en informatique pour utilisateurs finaux.
Expertise démontrée en dépannage de niveau 2–3 dans des environnements complexes.
Solide expérience en administration de Microsoft 365 et de SharePoint.
Expérience pratique avec Intune et la gestion du cycle de vie des terminaux.
Expérience avec Active Directory, Entra ID et Okta.
Expérience pratique de plateformes d’IA d’entreprise telles que ChatGPT (OpenAI), Microsoft Copilot et Claude.
Capacité à expliquer clairement des concepts techniques et d’IA à des parties prenantes non techniques.
Solides compétences en gestion du temps et capacité à travailler de façon autonome.
Excellentes aptitudes interpersonnelles en service et en soutien, notamment en communication et en accompagnement des utilisateurs.

Page Break

Role Overview

This role does include overnight travel throughout Canada and the United States when required.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Apply About employer

More about this job

Responsibilities

The IT Support Technician will manage service desk tickets, resolve complex technical incidents, and act as an escalation point for North American operations. Additionally, the role involves performing on-site hardware maintenance and contributing to AI-driven automation initiatives to improve IT workflows.

Requirements

Candidates must have at least 7 years of progressive experience in an enterprise IT service desk or end-user computing environment. Proficiency in Microsoft 365, identity management systems, and endpoint lifecycle management is required, along with strong communication skills.

Skills

Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10/11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10
Windows 11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Claude
Automation
Artificial Intelligence
Hardware Installation
Incident Management
Root Cause Analysis
Healthcare IT
Endpoint Management
Identity Systems
Technical Support
Enterprise IT
Networking
Compliance

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