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Added 1 min ago
GC
Senior CADD/Drafting Tech
Geosyntec Consultants, Inc.
Cambridge, ON
- Full-time
Technician/Technology Diploma in Civil Engineering or associated program and a minimum of three (3) years (5+ preferred) of experience performing CAD drafting work in a professional…
Added 15 mins ago
CB
Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Cape Breton Job Board
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- Full-time
…diploma in an area related to Adult Education, Educational Technology, Administrative and Business Services, Social Services, or Library…
Added 15 mins ago
IW
OverIT NextGen FSM Consultant
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Added 15 mins ago
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- Full-time
A degree in computer science or information technology is preferred.
Added 16 mins ago
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- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
Added 45 mins ago
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accounting technician
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- Full-time
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- Full-time
A diploma in Civil Technology or Computer Drafting (AutoCAD/Civil 3D), or equivalent experience.
Added 1 hour ago
AH
Pharmacy Technician
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AB · Greater Edmonton Metropolitan Area
- Temporary
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Added 1 hour ago
Cost Estimation Technician
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The Cost Estimation Technician will assist in the preparation of Estimates to ensure all requirements specified in the Request for Quote (RFQ) are fulfilled in a timely manner, and that the…
Added 1 hour ago
E
Junior Hazardous Materials Technician (Bilingual)
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Be our next Junior Hazardous Materials Technician (Bilingual)!
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geological survey technician
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Added 3 hours ago
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Shipping Technician - Transfusion and Transplant
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- Full-time
…100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000…
Added 3 hours ago
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Concrete Scanning/Coring Technician Trainee
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- Full-time
Join Xradar Alberta as a Concrete Scanning/Coring Technician Trainee - Calgary!
Added 5 hours ago
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Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
…the Interim Dean, Faculty of Applied Science, Engineering, Technology & Trades working up to 24 hours per week at an hourly rate of…
Added 5 hours ago
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Data Center Technician
Serverfarm
Toronto, ON
- Full-time
…America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning…
Added 8 hours ago
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Heavy Equipment Technician / Mechanic - 310T
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- Full-time
…something new. With so many different products and ever-changing technology. The training and support keep you moving and motivated" – Truck…
Added 8 hours ago
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Field Technician
RWDI
Calgary, AB
- $30 to $35 CAD / hour
- Full-time
RWDI is seeking an accountable individual to join its Air Emissions Testing team as a Field Technician – Air Quality and Emissions in our Calgary office.
Added 9 hours ago
GC
Civil Construction Crew Leader
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Added 9 hours ago
MU
Laboratory Technician
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Brown Student Serv.
- Full-time
DEC III - Medical Laboratory Technology 2 Years Related Experience /
Added 10 hours ago
FE
Service Technician
Forum Energy Technologies
Swift Current No. 137, SK · Swift Current, SK
- Full-time
…the energy, industrial, and renewable sectors. Field Service Technician’s work to prepare, deploy, and support these products and solutions. . This position requires working outside in all…
Added 11 hours ago
LC
Pharmacy Assistant - CPS
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- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 11 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
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- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 11 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 11 hours ago
IT Team Lead - Helpdesk-KW
Indwell
Kitchener, ON
Information Technology Team Lead, Helpdesk- Full Time

PHARMALOGIC HOLDINGS

IT Support Technician

Dorval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

As a highly regulated healthcare organization, operational reliability, compliance, uptime, and technical precision are mission critical. Our IT organization plays a direct role in supporting manufacturing, quality, operations, and corporate functions across the enterprise.

Role Overview

This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work the service desk queue, resolve complex issues, and serve as a contact point during incidents.

This role does include overnight travel throughout Canada and the United States when required.

In addition to core service desk responsibilities, this individual will have the opportunity to contribute to AI-driven improvements and automation initiatives that enhance IT processes and broader departmental workflows.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Read the full bilingual original

En tant qu’organisation de soins de santé hautement réglementée, la fiabilité opérationnelle, la conformité, la disponibilité des systèmes et la précision technique sont essentielles à notre mission. Notre organisation des TI joue un rôle direct dans le soutien de la fabrication, de la qualité, des opérations et des fonctions corporatives à l’échelle de l’entreprise.

Aperçu du rôle

Il s’agit avant tout d’un poste principal au centre de services, destiné à soutenir des opérations essentielles à la mission dans un environnement de soins de santé hautement réglementé. La personne retenue prendra activement en charge la file de demandes du centre de services, résoudra des problèmes complexes et agira comme point de contact lors d’incidents.

Ce rôle comprend des déplacements avec nuitée partout au Canada et aux États-Unis, lorsque requis.

En plus des responsabilités principales du centre de services, cette personne aura l’occasion de contribuer à des améliorations fondées sur l’IA et à des initiatives d’automatisation visant à améliorer les processus des TI et les flux de travail plus larges du service.

Principales responsabilités

Gérer activement et résoudre les billets du centre de services à l’échelle de l’Amérique du Nord.
Agir comme point d’escalade pour les incidents complexes à plusieurs niveaux et les analyses des causes fondamentales.
Dépanner Windows 10/11, macOS, les systèmes d’identité, les réseaux, les postes de travail et les applications d’entreprise.
Administrer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Gérer les systèmes d’identité, notamment Active Directory, Entra ID et Okta.
Préparer, configurer, imager et expédier des ordinateurs portables et de bureau pour les nouvelles embauches, les réparations, les remplacements et les mises à niveau.
Gérer le cycle de vie et la conformité des terminaux à l’aide d’Intune et de solutions MDM.
Participer à une rotation d’astreinte 24 h/24 et 7 j/7, en dehors des heures normales et les fins de semaine.
Repérer des possibilités d’améliorer le traitement des demandes, la résolution des incidents et l’efficacité de la base de connaissances grâce à l’IA.
Soutenir le développement de solutions d’automatisation et de production de rapports à l’aide de Power Apps, Power Automate, Power BI, ChatGPT (OpenAI) et Microsoft Copilot.
Participer à des projets à court et à long terme.
Se déplacer sur les sites afin d’installer, de remplacer et de réparer du matériel informatique.

Attentes mesurables

Réduire, au cours des 12 premiers mois, les billets répétitifs ou manuels du centre de services grâce à des initiatives d’automatisation.
Améliorer la qualité, la structure et la facilité d’utilisation de la base de connaissances.
Maintenir un niveau élevé de satisfaction de la clientèle tout en gérant de façon autonome des problèmes complexes.
Démontrer la prise en charge d’au moins une initiative mesurable d’amélioration des services au cours de la première année.

Expérience et compétences requises

Au moins 7 ans d’expérience progressive en centre de services TI d’entreprise ou en informatique pour utilisateurs finaux.
Expertise démontrée en dépannage de niveau 2–3 dans des environnements complexes.
Solide expérience en administration de Microsoft 365 et de SharePoint.
Expérience pratique avec Intune et la gestion du cycle de vie des terminaux.
Expérience avec Active Directory, Entra ID et Okta.
Expérience pratique de plateformes d’IA d’entreprise telles que ChatGPT (OpenAI), Microsoft Copilot et Claude.
Capacité à expliquer clairement des concepts techniques et d’IA à des parties prenantes non techniques.
Solides compétences en gestion du temps et capacité à travailler de façon autonome.
Excellentes aptitudes interpersonnelles en service et en soutien, notamment en communication et en accompagnement des utilisateurs.

Page Break

Role Overview

This role does include overnight travel throughout Canada and the United States when required.

Key Responsibilities

Actively manage and resolve service desk tickets across North America.
Serve as an escalation point for complex, multi-layer incidents and root cause investigations.
Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues.
Administer Microsoft 365 (SharePoint, Teams, Exchange, OneDrive).
Manage identity systems including Active Directory, Entra ID, and Okta.
Stage, configure, image, and ship laptops and desktops for new hires, repairs, replacements, and upgrades.
Manage endpoint lifecycle and compliance using Intune and MDM solutions.
Participate in a 24/7 after-hours and weekend on-call rotation.
Identify opportunities to improve request handling, incident resolution, and knowledge base efficiency using AI.
Support development of automation and reporting solutions using Power Apps, Power Automate, Power BI, ChatGPT (OpenAI), and Microsoft Copilot.
Participate in long- and short-term projects.
Travel on site to install, replace and repair I.T. hardware.

Measurable Expectations

Reduce repetitive or manual service desk tickets through automation initiatives within the first 12 months.
Improve knowledge base quality, structure, and usability.
Maintain high customer satisfaction while independently managing complex issues.
Demonstrate ownership of at least one measurable service improvement initiative within first year.

Required Experience & Skills

Minimum 7 years of progressive enterprise IT Service Desk or End-User Computing experience.
Demonstrated Level 2–3 troubleshooting expertise in complex environments.
Strong Microsoft 365 and SharePoint administration experience.
Hands-on experience with Intune and endpoint lifecycle management.
Experience with Active Directory, Entra ID, and Okta.
Practical exposure to enterprise AI platforms such as ChatGPT (OpenAI), Microsoft Copilot, and Claude.
Ability to communicate technical and AI concepts clearly to non-technical stakeholders.
Strong time management skills and ability to work independently.
Excellent service and support soft skills such as communication and education.

Page Break

Apply About employer

More about this job

Responsibilities

The IT Support Technician will manage service desk tickets, resolve complex technical incidents, and act as an escalation point for North American operations. Additionally, the role involves performing on-site hardware maintenance and contributing to AI-driven automation initiatives to improve IT workflows.

Requirements

Candidates must have at least 7 years of progressive experience in an enterprise IT service desk or end-user computing environment. Proficiency in Microsoft 365, identity management systems, and endpoint lifecycle management is required, along with strong communication skills.

Skills

Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10/11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft 365
SharePoint
Active Directory
Entra ID
Okta
Intune
MDM
Windows 10
Windows 11
MacOS
Power Apps
Power Automate
Power BI
ChatGPT
Microsoft Copilot
Claude
Automation
Artificial Intelligence
Hardware Installation
Incident Management
Root Cause Analysis
Healthcare IT
Endpoint Management
Identity Systems
Technical Support
Enterprise IT
Networking
Compliance

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