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Added 7 mins ago
PSR Catalog & TM Forum Enterprise Architect
Prodapt
Canada
We are seeking a PSR Catalog & TM Forum Enterprise Architect to lead the architecture, governance, and end-to-end design of the Product-Service-Resource (PSR) catalog model across the…
Added 22 mins ago
K
Enterprise Architect, AI Engineering – Security & Compliance
KPMG
Toronto, ON · ON
- Full-time
Partner with engineering, DevOps/SRE, platform and product teams to embed secure-by-design practices, including identity, least privilege, network security, secrets management, logging,…
Added 37 mins ago
R
Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Lead the end-to-end product development process, from ideation to launch, ensuring timely and successful delivery of high-quality products;
Added 52 mins ago
AD
Production Operator (Cobot)
Active Dynamics Group
Toronto, ON
- Full-time
Notifies the Lead Hand and/or Supervisor(s) of product defects or other serious occurrences
Added 52 mins ago
K
Maintenance Mechanic / Millwright (Night Shift)
Knoll
Toronto, ON
- Full-time
…machinery necessary for the consistent on-time creation of product that meets all quality standards, satisfies customers, while completing all activities with a high regard for the safety…
Added 2 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…problems that do not yet have an obvious playbook. You will lead an internal team and external agency partners while working closely with performance marketing/UA, product, brand, and…
Added 2 hours ago
AI
Senior BAS Technician - Projects
Ainsworth Inc
Ottawa, ON
- Full-time
…ability to read and understand construction plans and specs and product documentation. Graduate of Post-Secondary technical or engineering…
Added 2 hours ago
S
Scrap Commodity Trader
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 3 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Toronto, ON
- Full-time
Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).
Added 5 hours ago
MJ
Compounding Manager
Manufacturing Job Site
Markham, ON
- Full-time
Coordinate equipment troubleshooting, preventive maintenance, repairs, qualification, and installation with Engineering/Maintenance.
Added 5 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
…communication skills, customer-centric leadership, and the ability to lead virtual teams across Microsoft, partner organizations, and customer stakeholders. The Copilot Cloud Solution…
Added 5 hours ago
SM
Senior Manager, Global Supply Planning
Spin Master
Toronto, ON
- Full-time
Reporting to the Director of Global Supply Planning, you will lead the strategic optimization of inventory, order fulfillment, and supply chain costs across our global business segments.…
Added 5 hours ago
LS
AI Lead - Build our new B2B SaaS Business
Lighthouse Software Group
Canada
- Full-time
Lighthouse Software Group is looking for an AI Lead to build and lead it from day one. We partner with vertical market software businesses to identify high-impact opportunities where AI can…
Added 7 hours ago
NP
Director, New Business Dev - Garage Doors
NewAge Products Inc
Canada
- $130,000 to $190,000 CAD / year
- Full-time
Partner with Product Development and Engineering to align the product roadmap with market demand, including defining SKU architecture and future product extensions.
Added 7 hours ago
P
Senior Software Engineer- Wireless (Contract)
Photon-IV
Canada
- Full-time
…and guiding the technical direction of software projects. The lead engineer collaborates with wireless engineers, AI/ML specialists, and product stakeholders to translate mission…
Added 7 hours ago
D
Senior Privacy Engineer
DuckDuckGo
Remote, Canada
- $178,500 USD / year
- Full-time
- Remote
Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem.
Added 9 hours ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered…
Added 9 hours ago
HT
Staff Software Engineer, AI
Hudson Talent Solutions
Toronto, ON
- Full-time
We're seeking a Staff Software Engineer, AI to help lead the design, development, and scaling of enterprise AI solutions at Thomson Reuters.
Added 10 hours ago
PE
Account Coordinator
PheedLoop Events
Toronto, ON
- Full-time
Identify opportunities to expand product usage within accounts.
Added 10 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
We’re looking for a Senior Manager to lead Accounts Engineering, one of the teams inside CAP. Accounts Engineering builds new account types (Business Accounts, RESPs, and more), defines the…
Added 10 hours ago
ST
Systems Installation Integration Engineer
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Systems Installation Integration Engineer to lead key design work packages and resolve complex physical integration challenges for aircraft development…
Added 10 hours ago
ST
Senior Systems Installation Integrator
SEGULA Technologies
Montreal, QC
- Full-time
Manage engineering changes, conduct impact assessments, and maintain rigorous product configuration within PLM environments.
Added 10 hours ago
ST
EWIS Integrator (Senior Level)
SEGULA Technologies
Montreal, QC
- Full-time
Manage engineering change processes, perform multi-variable impact assessments (technical, schedule, weight, cost, risk), and oversee product data integrity within the PLM system.
Added 10 hours ago
ST
EWIS Integrator (Mid Level)
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a mid-level EWIS Integration Engineer to lead core work packages and resolve complex electrical wiring physical integration challenges on aircraft…
Added 11 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…

PheedLoop Events

Account Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Aug 5, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside truly exceptional people with sharp minds, big ambition, and a drive to build something meaningful. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage, because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships throughout the event lifecycle. Support live event execution, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve customer experience and performance metrics.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. One year of experience in customer success, customer service, or account management is helpful but not required; event industry, SaaS, startup, and English-French bilingual experience are additional advantages.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Expansion
Written Communication
Verbal Communication
Event Support
Platform Training
Cross-Functional Collaboration
Customer Success
Problem-Solving
English Communication

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Account Management
Sales
Customer Success
Customer Onboarding
Technical Troubleshooting
Platform Walkthroughs
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
English
French

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