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Added 49 mins ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
…business operations and technology by supporting the design and implementation of integrations between internal banking systems and external vendor…
Added 1 hour ago
SS
Stone CNC Operator - Harrogate
Stone Specialist
Harrogate, BC
- Full-time
Able to interpret technical drawings and making necessary adjustments
Added 1 hour ago
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
We are seeking a detail-oriented, analytical Yardi Support Specialist (Contract) to manage day-to-day application support and technical troubleshooting across our residential, commercial,…
Added 1 hour ago
L
Visual Merchandising Specialist | Avalon Mall
lululemon
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 2 hours ago
FC
Green - Quality Assurance Specialist
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
Prepare role-specific technical inputs, work products, estimates, implementation details, quality records, and proposal or post-award delivery evidence.
Added 2 hours ago
EG
Health & Safety Specialist
Emterra Group
Surrey, BC
- Full-time
We are currently searching for a Safety, Risk & Compliance Specialist to join our BC team at Emterra Group. The Health & Safety Specialist will play a key role in strengthening and…
Added 4 hours ago
TU
Manager, Head Office & Facilities
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…facilities and space administration, coordinates the operational implementation of renovations and facilities projects, and manages key faculty recruitment, appointment, reappointment,…
Added 4 hours ago
J
Technical Support Specialist - Bilingual French
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in Canada…
Added 4 hours ago
J
Technical Support Specialist - Bilingual French
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in Canada…
Added 4 hours ago
R
Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
Implementation & Deployment: Act as an implementation crew team member or lead to install and configure instrument software and hardware components and maximize efficient completion of…
Added 4 hours ago
R
Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
Added 4 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Lead or sponsor the most complex Q2C advisory and implementation engagements, providing credible executive guidance across business process, architecture, platform selection, integration,…
Added 4 hours ago
UO
Manager, Head Office & Facilities
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…facilities and space administration, coordinates the operational implementation of renovations and facilities projects, and manages key faculty recruitment, appointment, reappointment,…
Added 4 hours ago
C
Senior Mainframe Applications Developer
Citi
Mississauga, ON
- Full-time
…ownership of the full development lifecycle, from design through implementation, while advising teams on best practices. You will work with a high degree of independence, acting as a go-to…
Added 5 hours ago
FH
Clinical Learning and Development Specialist
Fraser Health
Surrey, BC
- Full-time
The Clinical Learning and Development Specialist provides system-wide leadership across acute and community sectors in the implementation, monitoring, and evaluation of clinical practice…
Added 5 hours ago
TT
Change Management Specialist - Contract 6-9 months
Trojan Technologies
London, ON
- Full-time
The Change Management Specialist leads change planning, stakeholder engagement, communications, training readiness, adoption, and sustainment for a business transformation. This role…
Added 5 hours ago
RH
Artificial Intelligence Specialist
Robert Half
Calgary, AB
- Contract
On behalf of our not-for-profit client, we’re looking for a hands-on AI Specialist to help organizations identify, build, and deploy practical AI solutions that create real business impact.
Added 6 hours ago
Q
Lead Implementation Manager
Quandri
Vancouver, BC
- Full-time
…understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than…
Added 6 hours ago
M
Specialist, Environmental Affairs
Morguard
Mississauga, ON
- Full-time
The Specialist, Environmental Affairs is accountable to the Manager, Environmental Affairs in the support, enhancement and promotion of Morguard’s environmental management system and…
Added 6 hours ago
C
Software Implementation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
We are seeking a proactive and customer-oriented Software Implementation Specialist to join our dynamic Payments team. In this role, your primary focus will be understanding business rules…
Added 6 hours ago
M
Senior Advisor, Strategy, Planning & Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $93,798 to $127,484 USD / year
- Full-time
…Business Analytics, Business Administration (MBA) or an advanced/specialist technical certification, requiring an equivalent number of years of post-secondary…
Added 6 hours ago
AH
Accounts Receivable Specialist
Axxel HR
Toronto, ON
- Full-time
The Accounts Receivable Specialist is responsible for the timely collection and accurate application of customer payments for North America. The role manages customer accounts throughout…
Added 6 hours ago
MB
SPÉCIALISTE PRINCIPAL(E), EDI ET INTÉGRATIONS (Senior EDI & Integrations Specialist)
MADE BY GATHER
Montreal, QC
- Full-time
Added 6 hours ago
B
AI Implementation Specialist, Calls
Buyerlink
Victoria, BC
- Full-time
We're looking for a curious, detail-oriented AI Implementation Specialist to join our team at an exciting inflection point. As AI becomes core to how we operate, you'll be the person…
Added 6 hours ago
BH
Account Manager - Downstream Chemicals
Baker Hughes
Leduc, AB
- Full-time
…satisfaction. You will work closely with customers, sales support, technical teams, and internal stakeholders to deliver tailored solutions, strengthen business relationships, and achieve…

PheedLoop Events

Customer Service Specialist- Logistics

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Aug 5, 2026

Original job description

Power the Events That Shape Industries

Want a role where you work directly with customers, support live events, and help bring large-scale experiences to life- all inside a fast-growing SaaS company?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and event hardware solutions. You’ll work closely with customers throughout their event journey, ensuring everything from hardware preparation to operational coordination and live support runs smoothly.

This role blends customer communication, technical troubleshooting, logistics coordination, and real-world event execution. It’s ideal for someone who enjoys fast-paced environments, solving problems in real time, and working directly with people while still being involved in operational execution behind the scenes. This is not a traditional customer support or call-center role. It’s a highly collaborative operational position inside a growing SaaS company where your work directly contributes to the success of live events globally!

Whether you’re helping prepare event kits, supporting customers onsite, troubleshooting hardware, or coordinating operational timelines; your impact will be visible immediately

Your Day-to-Day

You’ll work closely with customers and internal teams to ensure successful event execution across hundreds of events powered through PheedLoop. Responsibilities include:
Act as a key operational and support contact for customers throughout event preparation and execution
Support customers with event hardware setup, troubleshooting, and operational best practices
Coordinate outbound and return shipping logistics aligned with customer event timelines
Prepare and quality-check event kits, kiosks, badges, and consumables based on customer-specific requirements
Assist customers with navigating operational and technical event-related challenges in real time
Collaborate closely with Customer Success, Operations, and Product teams to ensure seamless event delivery
Support onsite event execution and customer coordination when required
Monitor timelines, shipment statuses, and operational readiness across multiple concurrent events
Develop expertise in PheedLoop’s event management software and hardware ecosystem
Identify opportunities to improve customer experience and operational workflows internally
Periodic work after-hours and on weekends may occasionally be required during peak event periods. Advance notice is always provided.

What You’ll Need to Succeed

1+ year of experience in customer support, event operations, logistics coordination, implementation, hospitality, customer-facing operations, or related environments is preferred but not required
University, college, or post-secondary education required; Business, Operations, Supply Chain, Event Management, or related programs preferred
Strong communication skills and ability to support customers in a clear, professional, and approachable manner
Comfortable working with both technology and operational processes
Strong attention to detail and ability to manage multiple moving pieces simultaneously
Strong problem-solving skills and ability to stay calm in fast-paced environments
A proactive mindset with willingness to take ownership and adapt quickly
Interest in live events, operations, technology, or customer experience
Recent graduates are strongly encouraged to apply

This Role Is Great For Someone Who

Enjoys working directly with customers while solving operational problems
Likes balancing communication, coordination, and hands-on execution
Wants exposure to SaaS operations, event technology, and live event environments
Thrives in fast-paced settings where no two days look exactly the same
Wants a role that combines business operations with real-world execution
Enjoys seeing their work directly impact customer success

Perks That Hit Different

🩺 Enjoy 100% employer-paid health coverage because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and company outings that make growth and networking part of the experience.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

🎤 Get exposure to major conferences, global brands, and large-scale live events powered through technology.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. On a small team like ours, your impact won’t be “someday” it’ll be immediate. You’ll take on real responsibility early, move quickly, and help power events experienced by thousands of attendees around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Support customers through event preparation and execution, including hardware setup, troubleshooting, event kit preparation, and onsite coordination when needed. Coordinate shipping, monitor timelines and operational readiness across concurrent events, and collaborate with internal teams to improve event delivery and customer experience.

Requirements

Post-secondary education is required, with business, operations, supply chain, or event management studies preferred; relevant experience is preferred but not required. Candidates should communicate clearly, be comfortable with technology and operational processes, manage multiple details, solve problems calmly, and take ownership in fast-paced environments.

Skills

Customer Support
Event Operations
Logistics Coordination
Customer Communication
Hardware Setup
Technical Troubleshooting
Shipping Coordination
Quality Checking
Problem-Solving
Attention To Detail
Time Management
Operational Coordination
Customer Experience
Event Execution
Adaptability

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Company Outings

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Event Technology
Event Management Software
Event Hardware
Self-Check-In Hardware
Smart Badges
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Event Support
Customer Support
Event Operations
Logistics Coordination
Shipping
Hardware Setup
Technical Troubleshooting
Event Kit Preparation
Kiosks
Badges
Consumables
Operational Readiness
Customer Success
Product Collaboration
Onsite Event Execution

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