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Added 11 hours ago
Events Co-Ordinator
Michaels Stores
Oshawa, ON
Part-time
…and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and…
Added 21 hours ago
Recruitment Co Ordinator
Aston Carter
Burnaby, BC
$24 to $33 CAD / hour
Contract
…États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix…
Added 1 day ago
Community Ministries Worker
The Salvation Army in Canada
Red Deer, AB
Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 day ago
Community Ministries Worker
The Salvation Army Canada and Bermuda Territory
Red Deer, AB
Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 days ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Toronto, ON
Strong verbal and written communication skills in order to interact effectively with Coordinators, tenant members, other staff and outside service providers
Added 4 days ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Canada
Strong verbal and written communication skills in order to interact effectively with Coordinators, tenant members, other staff and outside service providers
Added 1 month ago
Meals on Wheels Volunteer Driver (Weekly Mondays)
Volunteer Success
Toronto, ON
Full-time
Promptly report client absences or if you notice any changes in the clients’ well being to Meals on Wheels Co-ordinator.
Added 1 month ago
Meals on Wheels Volunteer Driver (Weekly Thursday)
Volunteer Success
Toronto, ON
Full-time
Promptly report client absences or if you notice any changes in the clients’ well being to Meals on Wheels Co-ordinator.
Added 15 days ago
Meals on Wheels Volunteer Driver (Weekly Saturday)
Volunteer Success
Toronto, ON
Full-time
Promptly report client absences or if you notice any changes in the clients’ well being to Meals on Wheels Co-ordinator.
Added 1 month ago
business development co-ordinator
S'thetics
Woodbridge, ON
Full-time
Evaluate customer service and store environments

No more jobs.

Closed listing

PheedLoop

Account Co-ordinator

Toronto, ON, Canada

Job type: Full-time
Closing date: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships. Support clients during live events, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve customer experience and outcomes.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Onboarding
Account Management
Customer Support
Technical Troubleshooting
SaaS Product Knowledge
Sales
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration

Benefits

Employer-Paid Health Coverage
TTC Subway-Connected Office
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Onboarding
Account Management
Customer Success
Technical Support
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Platform Walkthroughs
Post-Event Debriefs
Mid-Contract Consultations
Sales
Product Collaboration
Event Execution
Customer Service
Startup Environment
English-French Bilingualism

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