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Added 1 min ago
Team Lead (Part time) - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Sherwood Park, AB
Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 1 min ago
Senior Manager, Specialty Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior…
Added 1 min ago
Director, Specialty Retail Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
Lead the strategy, development, implementation and ongoing optimization of new and existing Specialty Retail programs and initiatives across the pharmacy network.
Added 1 min ago
Manager, Store Design
Loblaw Companies Limited
Brampton, ON
Full-time
…complex design challenges. The Store Design team helps shape the customer experience, elevate brand standards, and deliver solutions that align with budget, schedule, operational, and…
Added 1 min ago
Knowledge Management Specialist
Loblaw Companies Limited
Brampton, ON
Full-time
Attend or schedule/lead meetings to strategize and develop new policies and procedures, to provide updates on the status of current activities and projects, and to obtain guidance and…
Added 1 min ago
Food Service Supervisor
Compass Group Canada
Stephenville, NL
Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 2 mins ago
Banquets - Server
Northland Properties
Edmonton, AB
…continued success is our people and their ability to take great care of our…
Added 2 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Tillsonburg, ON
Lead, coach, and motivate the pharmacy team to deliver high-quality patient care.
Added 2 mins ago
Site Administrator (General Manager)
Covenant Care + Covenant Living
Edmonton, AB
…are seeking individuals with proven expertise in operations, customer service, team leadership, and culture-building who are excited to apply those skills in a resident-centered care…
Added 2 mins ago
Laline - Part Time Team Lead - Oshawa Centre
Fox Group Canada Inc.
Oshawa, ON
Part-time
The Part-Time Team Lead plays a key role in driving sales, delivering exceptional customer experiences, and supporting store leadership in daily operations. This role is hands-on and…
Added 2 mins ago
Customer Service Representative (Inside Sales)
Waste Control Services Inc.
Coquitlam, BC
Full-time
The Customer Service Representative (Inside Sales) role is a fast-paced, customer satisfaction driven position within our sales department. This position is responsible for providing…
Added 16 mins ago
Commercial Account Executive
Johnson Controls
Hamilton, ON
$46,000 to $69,000 CAD / year
Full-time
Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
Added 17 mins ago
Nike - Visual Merchandising Lead - Toronto Eaton Centre
Retailors
Toronto, ON
Full-time
As a Visual Merchandising (VM) Lead working for Retailors Sports Inc., the official operating partner of Nike in Canada, you will lead the execution of visual merchandising standards and…
Added 31 mins ago
Clinic Manager – Thornhill, Ontario
MedSleep
Vaughan, ON
Full-time
…We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a genuine…
Added 31 mins ago
Service Coordinator
SE Health
Whitby, ON
Full-time
…115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone…
Added 31 mins ago
Field Sales Representative
Techtronic Industries Canada Inc.
ON · Ontario, Canada
Full-time
Are you ready to lead the way in shaping an empowering work environment at a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative…
Added 31 mins ago
Finance Analyst, Brand Finance
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Full-time
Lead the monthly close, reporting, and forecasting processes for the company's marketing budget.
Added 31 mins ago
Customer Experience Specialist
HAVEN Apparel Inc.
Vancouver, BC
Full-time
The Customer Experience Specialist is a front-line brand ambassador responsible for delivering a premium, considered customer experience across all touchpoints. You will serve as a key…
Added 31 mins ago
Digital Marketing Coordinator
PheedLoop
Toronto, ON · North York, ON
Full-time
We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results. If you’re curious, ambitious and comfortable learning by doing you’ll fit right in.
Added 31 mins ago
Inside Sales Representative
Viessmann Climate Solutions
Langley (District), BC · Langley, BC
$33,000 to $83,000 CAD / year
Full-time
Empower Client Self-Service: Lead interactive customer onboarding and training sessions for Vi-Shop, driving adoption and enabling clients to manage orders independently.
Added 31 mins ago
Clinic Manager
MedSleep
Toronto, ON · Etobicoke, ON
Full-time
…We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Etobicoke, Ontario clinic – someone who can balance strong leadership with a genuine…
Added 31 mins ago
Clinic Manager
MedSleep
Markham, ON
Full-time
…We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a genuine…
Added 31 mins ago
Clinic Manager
MedSleep
Ottawa, ON
Full-time
…We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Ottawa, Ontario clinic – someone who can balance strong leadership with a genuine commitment…
Added 31 mins ago
Clinic Manager
MedSleep
Perth, ON
Full-time
…We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Perth, Ontario clinic – someone who can balance strong leadership with a genuine commitment to…
Added 31 mins ago
Director HR Employee Service Centre
Extendicare
Markham, ON
Full-time
Lead the design and continuous refinement of service workflows, case categories, and routing logic to ensure inquiries are resolved at the right tier with the right expertise.

PheedLoop

Account Co-ordinator

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

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More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships. Support clients during live events, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve customer experience and outcomes.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Onboarding
Account Management
Customer Support
Technical Troubleshooting
SaaS Product Knowledge
Sales
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration

Benefits

Employer-Paid Health Coverage
TTC Subway-Connected Office
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Onboarding
Account Management
Customer Success
Technical Support
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Platform Walkthroughs
Post-Event Debriefs
Mid-Contract Consultations
Sales
Product Collaboration
Event Execution
Customer Service
Startup Environment
English-French Bilingualism

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