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Added 18 mins ago
CL
Senior Operations Associate, temporary 6-month contract
Canada Life
London, ON
- Full-time
Added 18 mins ago
M
Industrial Energy Solutions Advisor
Manpower
Stoney Creek, NB
- Contract
Duration: 1 Year Contract (Potential for Extension)
Added 18 mins ago
G&
Account Manager
Grand & Toy
Vancouver, BC
- Full-time
Relationship Building: Exceptional interpersonal skills to connect with clients, understand their needs, and position yourself as a trusted advisor.
Added 19 mins ago
Talent Acquisition Business Partner , Pharmacy (contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Act as a trusted advisor to business leaders, offering tailored staffing solutions and building strong, collaborative partnerships.
Added 19 mins ago
C
Customer Success Manager - Montréal
Camphouse
Toronto, ON
- Full-time
Serve as the main point of contact for your clients and become their trusted advisor
Added 48 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Ottawa, ON
- Full-time
…assessments, and long‑term environmental strategies. As a trusted advisor to clients and project teams, you’ll influence decision‑making, strengthen client relationships, and help grow our…
Added 48 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…assessments, and long‑term environmental strategies. As a trusted advisor to clients and project teams, you’ll influence decision‑making, strengthen client relationships, and help grow our…
Added 48 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…assessments, and long‑term environmental strategies. As a trusted advisor to clients and project teams, you’ll influence decision‑making, strengthen client relationships, and help grow our…
Added 48 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Kitchener, ON
- Full-time
…assessments, and long‑term environmental strategies. As a trusted advisor to clients and project teams, you’ll influence decision‑making, strengthen client relationships, and help grow our…
Added 49 mins ago
Customer Data Technician, temporary 4-month contract
The Canada Life Assurance Company
Winnipeg, MB · Kitchener, ON
…streamline data processes, and maintain the integrity of client and advisor information across the…
Added 1 hour ago
D
Service Advisor
Dexian
Sparwood, BC
- $36 to $38 CAD / hour
- Contract
Duration: 3 months contract (with possibility of extension/conversion)
Added 2 hours ago
OT
Senior Manager, Contracts
Open Text Corporation
Waterloo, ON
- Other
Serve as a trusted advisor providing high quality, practical support to Renewals, Sales, Support Services, Legal, Finance, and senior leadership on complex commercial transactions.
Added 2 hours ago
CF
Fire service account manager
Classic Fire + Life Safety
Winnipeg, MB
- Full-time
Quality-check opportunities before service contract and service order creation
Added 2 hours ago
RD
Client Experience Associate
RBC Dominion Securities
Collingwood, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 4 hours ago
BC
Systems Delivery Project Manager RSSOM
Bechtel Corporation
Toronto, ON
- Other
…Project Delivery team (comprising the customer, MX; the Technical Advisor, and Bechtel as the Delivery…
Added 5 hours ago
Account Director (Freelance)
DEPT®
Toronto, ON
Please note: This is a short-term freelance contract opportunity with an ASAP start until 31st October 2026.
Added 5 hours ago
AC
Bilingual Business Development Manager - FF&E
Aramark Canada
Montreal, QC
- Full-time
Act as a strategic advisor to leadership and peers on FF&E account strategy.
Added 6 hours ago
H
Senior Electrical Power Engineer
HDR
Calgary, AB
- Full-time
…Senior Electrical Power Engineer to help our clients develop, contract, and implement natural gas and potentially renewable energy generation projects while serving as Owner’s Engineer…
Added 6 hours ago
P
Cyber Security Consultant
Procom
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
Develop and review policies and standards by working closely and collaboratively with stakeholders and act as a trusted advisor to address their issues and concerns as related to policy…
Added 8 hours ago
D-
Regional Sales Manager - Farm Retail
DLF - BV
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Technical Support & Product Expertise: Serve as a trusted advisor by offering agronomic guidance, product recommendations, and technical support to help sales agents and customers optimize…
Added 10 hours ago
MU
Wellness Advisor (Athletics & Recreation)
McGill University
Brown Student Serv.
- Full-time
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and…
Added 12 hours ago
RB
Client Experience Associate
Royal Bank of Canada
Collingwood, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 12 hours ago
SM
GOAPRDJP000001031 - Processing Center Advisor
S M Software Solutions Inc
AB · Edmonton, AB
- Full-time
We are seeking a Processing Center Advisor to support the Government of Alberta’s government-funded child care programs. This primarily remote role will focus on reviewing funding claims,…
Added 12 hours ago
SM
GOAPRDJP000001031 - Processing Center Advisor
S M Software Solutions Inc
AB · Edmonton, AB
- Full-time
We are seeking a Processing Center Advisor to support the Government of Alberta’s government-funded child care programs. This primarily remote role will focus on reviewing funding claims,…
Added 12 hours ago
SM
GOAPRDJP000001031 - Processing Center Advisor
S M Software Solutions Inc
AB · Edmonton, AB
- Full-time
We are seeking a Processing Center Advisor to support the Government of Alberta’s government-funded child care programs. This primarily remote role will focus on reviewing funding claims,…

PheedLoop

Account Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships throughout the event lifecycle. Identify opportunities to expand product usage, support live event execution, and collaborate with Sales and Product teams to improve customer experience and outcomes.

Requirements

Applicants should be recent or soon-to-be graduates with a bachelor’s degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. One year of experience in customer success, customer service, or account management is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Onboarding
Account Management
Customer Support
Technical Troubleshooting
SaaS Product Expansion
Written Communication
Verbal Communication
Event Support
Platform Training
Customer Satisfaction
Problem-Solving
Cross-Functional Collaboration
Sales Support
Time Management

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Event Management
Conferences
Trade Shows
Hybrid Events
Virtual Events
Self-Check-In Hardware
Smart Badges
Customer Onboarding
Account Management
Customer Success
Technical Support
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Platform Walkthroughs
Post-Event Debriefs
Mid-Contract Consultations
Live Event Support
Sales
Product Collaboration
Customer Service
Event Operations

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