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Added 8 mins ago
TR
JREQ203081 Staff Software Engineer I (Open)
Thomson Reuters
Toronto, ON
- Full-time
The CoCounsel Agent Context team is seeking a Staff Software Engineer to set the technical direction for Content Tools - the purpose-built APIs that give AI agents precise, governed access…
Added 8 mins ago
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Specialiste projet Cargo / Project Cargo Specialist
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Westmount, QC
- Full-time
Technical Knowledge: In-depth knowledge of multi-modal transportation (ocean, air, road, and rail), especially for oversized or heavy cargo.
Added 8 mins ago
WI
Senior Archaeologist
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Whitby, ON
- Full-time
Lead with Purpose - As a Lead Archaeologist, you will guide multi‑phase archaeological programs, shape technical strategies, and contribute to culturally responsible project delivery across…
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WI
Lead Archaeologist
WSP in Canada
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- Full-time
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Added 10 mins ago
Manager, Agent Development, Applied AI
Google
Toronto, ON · Waterloo, ON
Serve as the technical lead, establishing code standards, architectural best practices, and benchmarks to elevate development excellence across the team.
Added 10 mins ago
Senior Software Developer, Mobile (iOS), Platforms and Devices
Google
Waterloo, ON
Master's degree or PhD in Computer Science or a related technical field.
Added 10 mins ago
M
Building Infrastructure Project Manager
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- Full-time
Publish RFPs, receive bids, conduct technical and financial evaluations, and lead negotiations with contractors or professionals.
Added 10 mins ago
SC
Finance Research and Policy Specialist
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Edmonton, AB · Calgary, AB
- Full-time
The Finance Research and Policy Specialist provides technical accounting expertise to support accurate and compliant financial reporting. This role reviews and assesses new and complex…
Added 10 mins ago
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Automation Specialist
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- Full-time
Lead or support the design, procurement, installation, and commissioning of automation equipment and systems.
Added 10 mins ago
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Staff Eng, API Design & Governance
eBay
Toronto, ON
- Full-time
…experiences. This is an individual contributor role for a hands-on technical leader who will design and build scalable, high-performance systems, lead complex technical initiatives, and…
Added 10 mins ago
M
Software Engineer II, Core Edge Processing
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Remote, Canada
- Full-time
- Remote
Work side by side with senior and staff engineers to steadily expand your technical scope
Added 10 mins ago
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Staff Software Engineer - Core Edge Processing
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Remote, Canada
- Full-time
- Remote
Lead initiatives that make our platform more reliable, faster, and more cost-efficient
Added 10 mins ago
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Senior iOS Engineer
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
We are seeking a Senior iOS Engineer to join our Growth Retention & Monetization team. You will be the iOS technical owner for the team across the Everand and Scribd apps, and lead the…
Added 10 mins ago
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Principal Product Manager, AI Solutions
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Vancouver, BC
- Full-time
…transform the mortgage business here at RBC, and ensure our technical teams are laser-focused on producing solutions that drive transformational…
Added 23 mins ago
WI
Civil Engineer, Municipal Engineering & Land Development
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Terrace, BC
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…northwest British Columbia. This is your chance to apply your technical expertise where it matters most - strengthening communities through smart, sustainable civil…
Added 23 mins ago
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Sales Administrative Support
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Added 23 mins ago
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Project Coordinator
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- Full-time
…project results as efficiently as possible. May be requested to lead and manage smaller projects at the discretion of the…
Added 23 mins ago
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BIOMEDICAL ENGINEERING TECHNOLOGIST
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…and under the general supervision of Biomedical Engineering Lead or designate, the Biomedical Engineering Technologist provides services in the facility they work from and travels…
Added 23 mins ago
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Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
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The successful candidate will play a key role in bridging business needs and technical execution, facilitating collaboration across product, development, QA, and business teams within an…
Added 23 mins ago
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Change Management Lead
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Toronto, ON
- $84 to $98 CAD / hour
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Change Management Lead , Enterprise Change Management
Added 23 mins ago
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Product Scrum & Functional Consultant - Operate
Deloitte
Toronto, ON
- Full-time
…This role works closely with sales, marketing, product, and technical teams to drive cloud adoption, accelerate revenue growth, and ensure successful customer outcomes. This role requires…
Added 23 mins ago
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Project Coordinator
Bosch Building Technologies North America
Quebec, QC
- Full-time
…project results as efficiently as possible. May be requested to lead and manage smaller projects at the discretion of the…
Added 23 mins ago
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Content Designer - WCAG/Accessibility
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- $70 to $80 CAD / hour
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Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

Closed listing

PheedLoop

Account Coordinator

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships throughout the event lifecycle. Identify opportunities to expand product usage, support live event execution, and collaborate with Sales and Product teams to improve customer experience and outcomes.

Requirements

Applicants should be recent or soon-to-be graduates with a bachelor’s degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. One year of experience in customer success, customer service, or account management is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Onboarding
Account Management
Customer Support
Technical Troubleshooting
SaaS Product Expansion
Written Communication
Verbal Communication
Event Support
Platform Training
Customer Satisfaction
Problem-Solving
Cross-Functional Collaboration
Sales Support
Time Management

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Event Management
Conferences
Trade Shows
Hybrid Events
Virtual Events
Self-Check-In Hardware
Smart Badges
Customer Onboarding
Account Management
Customer Success
Technical Support
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Platform Walkthroughs
Post-Event Debriefs
Mid-Contract Consultations
Live Event Support
Sales
Product Collaboration
Customer Service
Event Operations

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