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Added 12 mins ago
Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 26 mins ago
CM
Senior Specialist, Software Engineering (D365 ERP)
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
Ottawa, ON
- Full-time
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining the team…
Added 41 mins ago
DC
Control System Specialist
Delta Controls
Surrey, BC
- Full-time
As a Control System Specialist within our PDS team your tasks will be primarily control system solutions such as project engineering and control programming for our Partners, OEMs, and…
Added 42 mins ago
Senior Expediting & Logistics Specialist
WSP
Calgary, AB
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 42 mins ago
C
Senior Product Designer
Caribou
Remote, Canada
- $120,000 to $160,000 CAD / year
- Full-time
- Remote
You’ll be the senior designer on a small, highly collaborative product team, partnering closely with Product, Engineering and Customer Success. You’ll shape experiences across web, mobile,…
Added 42 mins ago
Test Facilities Specialist
INNIO
Welland, ON
The Test Facilities Specialist Technician is a crucial part of the Welland Maintenance team, contributing significantly to our Maintenance Operating System, Test Cells overall performance…
Added 56 mins ago
CI
QA Technician
Calian in Space & Technology
Ottawa, ON
- Full-time
…supports both shopfloor operations and corporate management systems by identifying, documenting, and resolving quality issues at the earliest possible…
Added 1 hour ago
G
Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
We are seeking a Manufacturing Systems Specialist to serve as the primary technical bridge between our R&D engineering teams and contract manufacturing (CM) partners. In this role, you will…
Added 1 hour ago
W
Senior Arctic Civil Engineer
Worley
Vancouver, BC
- Full-time
Recognized technical credibility as a senior specialist in transportation or cold-regions civil engineering.
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
Bilingual Senior Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (D365 ERP) position. As part of the Technology Solutions Division, you will be joining…
Added 1 hour ago
S
V&V Specialist
Scalian
Montreal, QC
- Full-time
Collaborate with software, hardware, and systems engineering teams throughout the product development lifecycle
Added 1 hour ago
BC
MEP Field Specialist
Bechtel Corporation
Toronto, ON
- Other
…build, operation and maintenance of all infrastructure and rail systems associated with 15 stations and over 15km of new alignment, being delivered through two major Public Private…
Added 1 hour ago
GV
GIS Field Engineer Supervisor – North America (INGÉNIEUR - SUPERVISEUR DE CHANTIER)
GE Vernova
La Prairie, QC
- Full-time
GE Vernova is looking for a GIS Field Engineer / Supervisor to lead the installation, supervision, testing, and engineering oversight of Gas Insulated Switchgear (GIS) systems across…
Added 1 hour ago
S
V&V Specialist
Scalian
Montreal, QC
- Full-time
Collaborate with software, hardware, and systems engineering teams throughout the product development lifecycle
Added 1 hour ago
TC
Senior Information Technology Specialist
TallSky Consulting Group
Victoria, BC
- $85,000 to $95,000 CAD / year
- Full-time
Our client, Quester Tangent, is growing, and they and they are looking for a senior, hands-on IT Specialist to join their talented team in Victoria, BC. If you are an experienced IT…
Added 1 hour ago
AG
CQV Specialist/Metrologist
AtomVie Global Radiopharma Inc.
Hamilton, ON
- Full-time
Reporting to the Engineering Manager as a CQV Specialist, assist the Engineering department focused on laboratory equipment qualifications, calibrations, recertifications, and documentation…
Added 1 hour ago
W
Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
Reporting to the Director of Implementations, we are hiring a Senior Data Migration Specialist to join our Implementations team. As our new Senior Data Migration Specialist, you will be the…
Added 1 hour ago
CA
Maintenance Electrician (422A Certified)
Can Art Aluminum Extrusion
Mississauga, ON
- $43 to $45 CAD / hour
- Full-time
We’re looking for a Maintenance Electrician – PLC & SCADA Specialist to fill an existing vacancy at our Mississauga location. Join us at Can Art and leverage your expertise to make a real…
Added 1 hour ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a highly motivated and hands-on Data Specialist to support the design, development, and optimization of enterprise-scale healthcare data platforms.…
Added 1 hour ago
BH
Lead Services Specialist - Technical Support
Baker Hughes
Leduc, AB
- Full-time
As a Lead Services Specialist - Technical Support, you will provide technical expertise supporting the design, optimization, and performance of Electrical Submersible Pumping (ESP) systems…
Added 1 hour ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $150,000 CAD / year
- Full-time
The ideal candidate has deep expertise in core systems and infrastructure engineering, broad knowledge across adjacent technology domains, and the ability to trace problems across operating…
Added 1 hour ago
QA Specialist
BWXT
Ottawa, ON
The Quality Assurance Specialist position is responsible for design and maintenance of the Quality Assurance System procedures or products and their compliance with the requirements of the…
Added 2 hours ago
EG
Rail Requirements Management Specialist
Egis Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We are looking for a Rail Requirements Management Specialist for requirements management activities in on-going projects. This is an excellent opportunity for engineering graduate…

PheedLoop

Account Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside truly exceptional people with sharp minds, big ambition, and a drive to build something meaningful. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage, because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships throughout their event lifecycle. Support live event execution, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve customer experience and performance metrics.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. Experience in customer success, customer service, or account management is helpful but not required; event industry, SaaS sales, startup, or French-language experience is an advantage.

Skills

Written Communication
Verbal Communication
Customer Support
Account Management
Customer Success
Technical Troubleshooting
Client Relationship Building
Customer Onboarding
SaaS Product Expansion
Event Support
Platform Training
Problem-Solving
Team Collaboration
Sales Collaboration
Product Collaboration

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Event Management
Conferences
Trade Shows
Hybrid Events
Virtual Events
Self-Check-In Hardware
Smart Badges
Customer Support
Account Management
Customer Success
Customer Onboarding
Technical Troubleshooting
Client Relationships
Platform Walkthroughs
Customer Satisfaction Score
Net Promoter Score
Post-Event Debriefs
Sales
Product Collaboration
Live Event Support
Product Expansion

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