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Added 13 mins ago
SE
Lubrification Technician
SMS Equipment Inc.
Laval, QC
- Full-time
Hardworking, proactive, self-reliant and focused on customer service.
Added 13 mins ago
MH
Implementations Manager
MedMe Health
Toronto, ON
- $105,000 to $145,000 CAD / year
- Full-time
…or thousands of pharmacy locations. The scope extends beyond technical deployment to clinical workflows, training, change management, and adoption. You’ll lead the overall program, bringing…
Added 13 mins ago
BC
Senior Claims Advisor
BFL CANADA
Hamilton, ON · Toronto, ON
- Full-time
Provide technical expertise to internal and external clients regarding claims coverage.
Added 13 mins ago
ZT
Senior Manager, Technical Software Program Manager
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
…culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their…
Added 13 mins ago
TS
Maintenance Tech I – Technicien(ne) de maintenance Ilities I
TD SYNNEX Canada ULC
ON · Mississauga, Ontario
- Full-time
Commitment to providing courteous, timely service when responding to customer questions and concerns.
Added 13 mins ago
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Conseiller(ère) SAP HCM
Wepoint
Montreal, QC
- Full-time
Assurer le traitement des demandes de service et des améliorations;
Added 13 mins ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
Agir en tant qu'ingénieur résident pendant les nouveaux projets de construction. Soutenir la construction, la mise en service et la transition.
Added 13 mins ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
Toronto, ON
- 4+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful…
Added 13 mins ago
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Associate, Data Scientist
BMO
Toronto, ON · FCP
- Full-time
· Communicate complex technical concepts to non-technical stakeholders and present findings to senior management.
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Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
Defines and develops marketing campaign strategies that strengthen the BMO brand, maximize revenue and optimize the customer experience. Works collaboratively with business/groups on the…
Added 13 mins ago
IF
Technology Designer, Networking
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Is known for their collaborative approach, customer focus, and ability to communicate technical concepts effectively to different audiences;
Added 13 mins ago
HG
DC Associate Driver - Outbound 1st & 2nd shift Flexibility (Tier 1)
H&M Group
Ajax, ON
- Full-time
…guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused,…
Added 13 mins ago
HG
DC Associate Driver - Inbound 1st Shift (Tier 2)
H&M Group
Ajax, ON
- Full-time
…guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused,…
Added 13 mins ago
Real Time Analyst
Teleperformance
Toronto, ON · TPCA Toronto
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 27 mins ago
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Sale associate
RONA
Beloeil, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 27 mins ago
TC
VP, Engineering
Thrive Career Wellness Platform
Toronto, ON
- Full-time
Thrive is transforming how individuals and organizations navigate career transitions. We partner with employers and service providers to deliver tech-enabled outplacement and career…
Added 27 mins ago
DC
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
- Full-time
Work closely with end users to identify solutions that improve efficiency, service delivery, and user experience
Added 27 mins ago
SW
Production Supervisor
Smurfit Westrock
Milton, ON
- Full-time
…operations of the shift and ensure that all company standards and customer commitments (safety, quality, production, cost, on-time delivery) are met. You will work in a collaborative…
Added 27 mins ago
R
Sales Advisor Paint
RONA
Longueuil, QC · Saint-Hubert, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 27 mins ago
A
Embedded Software Engineer
Actalent
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Provide in-field support for deployed systems, including some travel to customer or operational sites as required.
Added 27 mins ago
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Sale associate
RONA
Mascouche, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 27 mins ago
SD
1.0 FTE (term) Gr 3/4 Classroom teacher, South Nelson Elementary
School District #8 (Kootenay Lake)
Nelson, BC
- Full-time
If you are experiencing any technical issues with your application process to contact Make A Future's customer service line as HR cannot upload or assist with these types of issues. We also…
Added 27 mins ago
R
Forklift Operator
RONA
Calgary, AB
- Full-time
…handling operations in our distribution center.. With your technical skills and focus on safety, you'll ensure smooth operations and customer…
Added 27 mins ago
A
Mechanical Designer
Actalent
Ottawa, ON
- $40 to $60 CAD / hour
- Full-time
…design tasks efficiently while ensuring full compliance with customer requirements, industry standards, and established engineering best practices. This role offers the opportunity to work…
Added 27 mins ago
C/
Manager, IT Service Management/Gestionnaire, Gestion des services de TI
CATSA / ACSTA
Ottawa, ON
- $105,978 to $132,472 CAD / year
- Full-time
Experience reviewing IT service performance metrics, service level expectations, key performance indicators, operational metrics, and customer experience outcomes to ensure targets are met…

PheedLoop

Account Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside truly exceptional people with sharp minds, big ambition, and a drive to build something meaningful. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage, because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and guidance, and build trusted client relationships throughout their event lifecycle. Support live event execution, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve customer experience and performance metrics.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. Experience in customer success, customer service, or account management is helpful but not required; event industry, SaaS sales, startup, or French-language experience is an advantage.

Skills

Written Communication
Verbal Communication
Customer Support
Account Management
Customer Success
Technical Troubleshooting
Client Relationship Building
Customer Onboarding
SaaS Product Expansion
Event Support
Platform Training
Problem-Solving
Team Collaboration
Sales Collaboration
Product Collaboration

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Event Management
Conferences
Trade Shows
Hybrid Events
Virtual Events
Self-Check-In Hardware
Smart Badges
Customer Support
Account Management
Customer Success
Customer Onboarding
Technical Troubleshooting
Client Relationships
Platform Walkthroughs
Customer Satisfaction Score
Net Promoter Score
Post-Event Debriefs
Sales
Product Collaboration
Live Event Support
Product Expansion

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