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Added 13 mins ago
VC
Home Helper - Casual
VON Canada (Ontario)
London, ON
- $18.25 to $22.57 CAD / hour
Engages frequently with the Clients, Client’s family members and Home Support Coordinator on any needed changes to client plans and other relevant information.
Added 13 mins ago
S
Document Coordinator
Stantec
Calgary, AB
- Full-time
As a Document Coordinator on our Contractor Qualification Team, you will support Stantec's Health, Safety, Security, and Environment (HSSE) function by coordinating contractor qualification…
Added 58 mins ago
W
Project Coordinator
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…value service, care, excellence, trust and fairness?
Added 1 hour ago
DM
Office Coordinator (12-Month Contract)
Disability Management Institute
Surrey, BC
- Full-time
We are currently looking for an Office Coordinator to join our team in Surrey, BC on a 12-month contract. In this role, you’ll oversee the day-to-day functioning of the DMI Administration…
Added 2 hours ago
Coordinator, Construction Services
Defence Construction Canada
NT · NWT, Yellowknife_, Northwest Territories
As Coordinator, Construction Services, you will play a key role in delivering complex construction projects, working closely with contractors, consultants and Client-Partners to keep work…
Added 3 hours ago
PH
Site Supervisor S2 Up to 8 FTE
Provincial Health Services Authority
Whistler, BC
- Full-time
…discipline specific Technical Practice Lead and or Technical Coordinator. Duties/Accountabilities: 1. Oversees the supervision, support and coordination of the workflow and staffing…
Added 5 hours ago
P
Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?
Added 9 hours ago
GW
Deskside Technician
Gowling WLG
Ottawa, ON
- $57,000 to $70,000 CAD / year
- Full-time
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Added 10 hours ago
Nursing Resource Coordinator (N4)
Winnipeg Regional Health Authority
Winnipeg, MB
As a member of a Home Care Team, reporting to the Manager Health Services, the incumbent functions as part of the multidisciplinary team to ensure the delivery of a consistent standard of…
Added 11 hours ago
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services
Fraser Health
Burnaby, BC · New Westminster, BC · BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia · Maple Ridge / Pitt Meadows, British Columbia
Consults and collaborates with members of the interprofessional care team including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other…
Added 11 hours ago
FH
Coordinator, Education, Training and Development
Fraser Health
Surrey, BC
- Full-time
…meaningful employee experiences? Fraser Health is seeking a dynamic Coordinator, Education, Training & Development to join our team in Surrey, B.C. In this impactful role, you will lead…
Added 14 hours ago
BW
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 15 hours ago
Client Service Coordinator
Bayshore
Burnaby, BC
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator, where you will serve as a vital link between patients, families, nursing…
Added 17 hours ago
DC
Coordinator, Construction Services (Electrical)
Defence Construction Canada
Happy Valley-Goose Bay, NL
- Full-time
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 18 hours ago
SC
Bilingual Care Coordinator (Part-time, Weekends & Evenings)
Shift Collab
Remote, Canada
- Part-time
- Remote
5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role
Added 18 hours ago
VC
Scheduler, Home Support Service
Vancouver Coastal Health
Vancouver, BC
- $30.61 to $32.39 CAD / hour
- Temporary
Reporting to the Home Support Services Manager or Coordinator, the Scheduler coordinates and schedules Community Health Workers (Home Support Workers) in accordance with established…
Added 18 hours ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
…navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse…
Added 18 hours ago
II
Logistics Coordinator
Isabey Interiors
Kelowna, BC
- Full-time
…teams to help ensure every item is accounted for, handled with care, and ready for our…
Added 18 hours ago
ST
Sales Support Coordinator
Stone Tile International
Toronto, ON
- Full-time
Stone Tile International is looking for a Sales Support Coordinator in the GTA to join our dynamic team!
Added 19 hours ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
Within the context of a client and family centered model of care and, in accordance with Vancouver Coastal Health’s (VCH) values, “ We Care for Everyone, We are Always Learning, and We…
Added 19 hours ago
Client Service Coordinator
Bayshore
Belleville, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 19 hours ago
Client Service Coordinator
Bayshore
Kingston, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 19 hours ago
GW
Deskside Technician
Gowling WLG
Ottawa, ON
- $57,000 to $70,000 CAD / year
- Contract
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Added 19 hours ago
VH
RN/RPN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · North York, ON
- Full-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 19 hours ago
VH
RN/RPN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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