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Added 29 mins ago
Coordinator, Construction Services
Defence Construction Canada
Trenton, ON
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
Added 3 hours ago
C
Senior Corporate Development Coordinator
Co-operators
Guelph, ON
- Full-time
The Senior Corporate Development Coordinator is responsible for providing coordination and executive support to the Corporate Development Group, including both Traditional and Corporate…
Added 4 hours ago
M
Pharmacy Coordinator (18 Month Contract)
McKesson
Calgary, AB
- Full-time
…care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we…
Added 4 hours ago
NS
Continuous Improvement Coordinator
Nova Scotia Power
Sydney, NS
- Full-time
Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee…
Added 4 hours ago
Administrative Coordinator - Vancouver
EBC Inc.
Vancouver, BC
Due to recent growth, we are looking to add a new Administrative Coordinator to our team who will have the opportunity to assume important and diversified functions and responsibilities…
Added 7 hours ago
JB
Service Coordinator
John Brooks Company
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 7 hours ago
JB
Service Coordinator
John Brooks
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 8 hours ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
The Site Coordinator maintains a comprehensive and current understanding of accreditation standards and Nova Scotia Health policies and standards, ensuring all activities align with…
Added 20 hours ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
Manage, monitor, and report on project/shutdown costs, cash forecasts, and variance explanations with the Projects Controls Coordinator.
Added 23 hours ago
SH
Transitions Care Lead
SE Health
ON · Halton, ON
- Full-time
…work. As a social enterprise, we support research into Senior’s Health and…
Added 1 day ago
WF
Emergency Management Coordinator
Waycobah First Nation
Whycocomagh, NS
- Full-time
Proficiency with Microsoft Office and virtual communication platforms.
Added 1 day ago
Administrative Support Coordinator
Canadian Mental Health Association BC Division
Vancouver, BC
At least two years’ experience as a Medical Office Assistant or similar role providing administrative support in a mental health clinic setting.
Added 1 day ago
ER
Logistics Coordinator
Esprit RH
Montreal, QC
- $60,000 to $65,000 CAD / year
- Full-time
Virtual healthcare: Access to TELUS Virtual Health Care
Added 1 day ago
CM
Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph
Canadian Mental Health Association
Palmerston, ON
- Full-time
…and as part of a multidisciplinary team to provide in-person/virtual case management services for youth in support of their goals. This includes working with youth to navigate the full…
Added 1 day ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
The Faculty Operations Coordinator provides operational coordination and executive support, communications leadership, and project management services that advance the Department’s…
Added 1 day ago
A
Logistics Coordinator / Coordinateur Logistique
ArdoVLM
Dollard-Des Ormeaux, QC
- Full-time
Telus Virtual Health Care (Telemedicine) after 3 months of employment
Added 1 day ago
Coordinator, Construction Services
Defence Construction Canada
NT · NWT, Yellowknife_, Northwest Territories
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
Added 1 day ago
P
Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
…events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the…
Added 1 day ago
CE
Maintenance Data Analyst
Cenovus Energy
Edson, AB
- Full-time
Reporting to the Senior Coordinator, Edson Maintenance, the Maintenance Data Analyst plays a key role in supporting safe, reliable and efficient Production Operations by ensuring the…
Added 1 day ago
EI
Assistant Superintendent
EBC Inc.
North Vancouver, BC
- Full-time
Coordinating with, directing, and monitoring the Field Engineer/Coordinator inspection activities of the subcontractors, suppliers and own forces;
Added 1 day ago
Assistant Superintendent
EBC Inc.
BC · Vancouver (North West End / Stanley Park), British Columbia
with, directing, and monitoring the Field Engineer/Coordinator inspection
Added 1 day ago
UO
Research Project Coordinator - Equity in Emergency Care
University of Alberta
Edmonton, AB
- Full-time
The Department of Emergency Medicine is seeking a Research Project Coordinator (RPC) to coordinate and administer research study associated activities. This person will work with the…
Added 1 day ago
DC
Coordinator, Construction Services (Electrical)
Defence Construction Canada
Happy Valley-Goose Bay, NL
- Full-time
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
Added 2 days ago
UC
Sales Coordinator -CPG/Retail
Upper Canada Soap
Mississauga, ON
- Full-time
…innovator in the world of bath, beauty, and wellness. Our head office is located in Canada, with other offices in the UK and…
Added 2 days ago
B
COORDINATOR, OPERATIONS SUPPORTS - ADVISORY SERVICES (Temporary, 6 months)
BDC
Montreal, QC
- Full-time
…contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a…

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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