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Added 29 mins ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
The Co-op Coordinator will participate in the planning, development and administration of the co-op and career programs in assigned departments and is responsible for coordinating the…
Added 29 mins ago
NC
Solutions Architect
NAV CANADA
Ottawa, ON
- Full-time
Promotes and follows the Safety and Quality processes set forth by NAV CANADA within Engineering.
Added 59 mins ago
IG
Production Controller
Insight Global
Longueuil, QC
- $25 to $35 CAD / hour
- Contract
MRP Controller / Tooling Coordinator | Aerospace Manufacturing
Added 1 hour ago
SM
Project Coordinator
SCR Mining & Tunnelling
Bissett, MB
- Full-time
The Project Coordinator is responsible for various coordination and administrative duties surrounding a project or a portfolio of projects. The incumbent will work closely with the assigned…
Added 1 hour ago
TR
Geotechnical Technical Coordinator
Trillium Rail Partners
Mississauga, ON
- Full-time
TRP has a current vacancy for a Geotechnical Technical Coordinator to support the technical delivery and coordination of geotechnical activities across the ECWE SRS project.
Added 1 hour ago
Coordinator, Construction Services
Defence Construction Canada
NT · NWT, Yellowknife_, Northwest Territories
As Coordinator, Construction Services, you will play a key role in delivering complex construction projects, working closely with contractors, consultants and Client-Partners to keep work…
Added 1 hour ago
CO
Asset Coordinator
City of Windsor
Windsor, ON
- Temporary
Must have a Master’s degree in Business Administration, Finance, Planning or Engineering or Ontario Ministry of Education equivalency and a minimum of two (2) years’ experience in a…
Added 1 hour ago
HR
Civic Addressing Coordinator
Halifax Regional Municipality
Halifax, NS
- Full-time
Halifax Regional Municipality is inviting applications for the permanent position of Civic Addressing Coordinator in Planning & Development.
Added 1 hour ago
MM
Customer Support and Invoicing Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.
Added 2 hours ago
SD
Construction project coordinator
Summit Design Build
Winnipeg, MB
- $40,000 to $60,000 CAD / year
- Full-time
- Part-time
- Hybrid
Construction engineering technology/technician
Added 2 hours ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Dartmouth, NS
- Internship
Liaise with the Safety Coordinator ensuring that colleagues follow all safety policies and procedures.
Added 2 hours ago
B
Print Services Coordinator (Print Production)
BGIS
Burnaby, BC
- Full-time
Collaborate with project teams to ensure print quality and file specifications meet standards (e.g., engineering drawings, architectural plans, or proposal documents).
Added 2 hours ago
VB
Mine Operator 2 Driller
Vale Base Metals
Labrador City, NL
- Full-time
Added 2 hours ago
EG
Drill & Blast Field Technician
Equinox Gold Corp.
Geraldton, ON
- Full-time
Reporting to the Senior Drill & Blast Coordinator, the Drill & Blast Field Technician is responsible for ensuring alignment between the engineering and operations drill & blast teams by…
Added 3 hours ago
P
Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:
Added 7 hours ago
BU
FINANCIAL OPERATIONS COORDINATOR
Brandon University
Brandon, MB
- Full-time
Step into a hands-on Financial Operations Coordinator role within a dynamic manufacturing environment. You’ll partner closely with operations, streamline systems, and provide financial…
Added 7 hours ago
8
Environmental Field Coordinator
81c0aabf-6f03-44c5-9c88-1eda433fbbd5
BC
- $45 CAD / hour
The Environmental Field Coordinator supports the execution of environmental assessment, permitting, and compliance field programs at the Silvertip Project by coordinating day-to-day field…
Added 8 hours ago
SH
Mechanical and Electrical Project Coordinator 2026-223-SB
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Mechanical and Electrical Project Coordinator will support Actionmarguerite will provide mechanical and electrical systems leadership in the forms of planning and executing multiple…
Added 8 hours ago
Mechanical and Electrical Project Coordinator 2026-223-SB
Winnipeg Regional Health Authority
Winnipeg, MB
The Mechanical and Electrical Project Coordinator will support Actionmarguerite will provide mechanical and electrical systems leadership in the forms of planning and executing multiple…
Added 8 hours ago
Fish Passage Coordinator (Civil)
Aecon
Fredericton, NB
Degree or diploma in civil engineering or civil engineering technology, or equivalent experience.
Added 8 hours ago
Technical Coordinator
Aecon
Fredericton, NB
Coordinate technical exchanges between engineering and construction teams.
Added 9 hours ago
MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
Serve as the site’s Cargo Security Coordinator and program owner for Transport Canada’s Air Cargo Security Program.
Added 9 hours ago
TT
Inside Sales Coordinator
Top Tier Talent Group
Toronto, ON
- Full-time
This is an Inside Sales Coordinator position supporting program managers with new business quotations, customer pricing, and commercial coordination within a Tier 1 automotive manufacturing…
Added 9 hours ago
Marine Coordinator
Aecon
Fredericton, NB
Degree or diploma in civil engineering or civil engineering technology, or equivalent experience.
Added 9 hours ago
Electrical Coordinator
Aecon
Fredericton, NB
Degree or diploma in electrical engineering or electrical engineering technology, or equivalent experience.

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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