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Added 26 mins ago
M(
Marketing Events Coordinator
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
This role sits within Events Marketing. You'll help build and run MaintainX's field and events program, including regional events, user meetups, brand activations, and our flagship…
Added 27 mins ago
VD
Director of Marketing And Business Development
Van Dyke Marketing
AB · Alberta, Canada
- Full-time
…the direction for business development, with a Manager and Coordinator bringing it to life day to day with our lawyers and practice…
Added 41 mins ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
The Faculty Operations Coordinator provides operational coordination and executive support, communications leadership, and project management services that advance the Department’s…
Added 41 mins ago
UO
Head Lifeguard/Instructor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Coordinator, Aquatic Facility and Programs, this position is an integral member of the Campus & Community Recreation Team. Campus & Community Recreation supports the…
Added 41 mins ago
CO
Recreation Coordinator
City of Dawson
Dawson City, YT
- Full-time
The City of Dawson is seeking applications for a Recreation Coordinator. Reporting to the Parks & Recreation Manager, the Recreation Coordinator is responsible for coordinating the…
Added 41 mins ago
RS
Field Coordinator (Scotia Place Arena)
RWC Systems
Calgary, AB
- Full-time
Added 42 mins ago
TS
Administration/Project Coordinator
The Salvation Army in Canada
Toronto, ON
- Full-time
The Administrative & Projects Coordinator provides administrative and project coordination support to the Territorial Youth Secretaries and the Youth Department. The position coordinates…
Added 42 mins ago
LS
Program Coordinator - Contract - 19554
LRO Staffing
Ottawa, ON
- Contract
LRO Staffing is partnering with a well-established not-for-profit organization in Ottawa to recruit a Program Coordinator for a temporary contract opportunity.
Added 56 mins ago
WF
Language & Culture Coordinator
Waycobah First Nation
Whycocomagh, NS
- Contract
- Temporary
We'koqma'q First Nation is seeking a dedicated and enthusiastic Culture & Language Coordinator to support the preservation, promotion, and revitalization of the Mi'kmaw language and culture…
Added 56 mins ago
PC
Service Coordinator
People Corporation
Winnipeg, MB · MB - Life Benefits Wpg
- Full-time
The Service Coordinator role serves as a key member of the National Indigenous Solutions Practice and is responsible for delivering exceptional service and administrative support to plan…
Added 1 hour ago
Events Coordinator, Student Engagement
University of Toronto
Toronto, ON · Scarborough, ON
The Events Coordinator, Student Engagement will be the main contact for planning and executing events that bring together current Arts & Science Co-op students. They will coordinate the…
Added 1 hour ago
C
Account Coordinator
CarltonOne
Markham, ON
- Full-time
The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSMs) in the strategic implementation and execution of…
Added 1 hour ago
G
Sales Coordinator
GREENTEC
Cambridge, ON
- Full-time
We are searching for a Sales Coordinator to join our Sales team. The Sales Coordinator plays a pivotal role in driving operational efficiency across the sales team by supporting cross tasks…
Added 1 hour ago
Sales and Marketing Coordinator
Claridge Homes
Ottawa, ON
We are currently seeking a Sales and Marketing Coordinator. A person who is organized, detail-oriented support to the Sales and Marketing teams across several new home communities. In this…
Added 1 hour ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Director of the Kule Folklore Centre, the Program Coordinator will lead day-to-day office operations in support of the Kule Folklore Centre. This position provides project…
Added 2 hours ago
Business System Support Specialist
Demant Group
Toronto, ON
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Added 2 hours ago
DM
Office Coordinator (12-Month Contract)
Disability Management Institute
Surrey, BC
- Full-time
We are currently looking for an Office Coordinator to join our team in Surrey, BC on a 12-month contract. In this role, you’ll oversee the day-to-day functioning of the DMI Administration…
Added 2 hours ago
Estimator
State Window Corporation
Vaughan, ON
Communicate with the Bid Coordinator and Business Development Team to gather any necessary information;
Added 3 hours ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
…professional member of the Co-op and Career Services team, the Co-op Coordinator supports delivery of services, initiatives, and events as required to meet service standards and…
Added 3 hours ago
A
Logistics Coordinator / Coordinateur Logistique
ArdoVLM
Dollard-Des Ormeaux, QC
- Full-time
Are you an experienced Logistics Coordinator ready to advance your career? If so, we have an exciting opportunity for you! We’re looking for a Logistics Coordinator - First Mile, who…
Added 4 hours ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…such as Physician/Midwife/Nurse Practitioner, Patient Care Coordinator, Unit Perinatal Clinical Educator, Program Director and other team members as…
Added 4 hours ago
RH
Administrative Assistant
Robert Half
London, ON
- $55,000 to $64,000 CAD / year
- Full-time
Arrange travel, events, and meeting logistics as required
Added 4 hours ago
TS
Administration/Project Coordinator
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
The Administrative & Projects Coordinator provides administrative and project coordination support to the Territorial Youth Secretaries and the Youth Department. The position coordinates…
Added 4 hours ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 4 hours ago
MM
Customer Support and Invoicing Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
Support the preparation and validation of customer invoices for aircraft engine maintenance events.

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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