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Added 2 mins ago
P
Web designer
PrintWest
Regina, SK
- From $34.62 CAD / hour
- Full-time
- On-site
Lead and co-ordinate multidisciplinary teams to develop Website graphics, content, capacity and interactivity
Added 3 mins ago
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Associate, Client Experience
Trowbridge
Toronto, ON
- Full-time
…team. Includes engagement letter creation, tax task creation, lead creation, and other various…
Added 3 mins ago
CT
Assistant Manager, Operations, Queenston Road
Canadian Tire Corporation
Stoney Creek, NB · Hamilton, ON
- Full-time
At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As…
Added 3 mins ago
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Technical Sales Representative
Voltera
Waterloo, ON
- Full-time
Added 3 mins ago
Associate, Strategic Finance
Peak Power Inc
Toronto, ON
Lead due diligence efforts, including technical, financial, and environmental assessments.
Added 17 mins ago
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Senior Product Manager, Payments Gateway
Versapay
Canada
- Full-time
Own processor, acquirer, and network connectivity. Lead the evaluation, certification, and launch of processor and acquirer integrations and new network capabilities. Translate network…
Added 17 mins ago
RH
Accountant
Robert Half
Calgary, AB
- Full-time
Lead month-end close, including preparing and posting adjusting journal entries
Added 17 mins ago
LG
Chief Financial Officer
Lancaster Group Inc
Hamilton, ON
- From $200,000 CAD / year
- Full-time
Lead the company's overall financial strategy, planning and reporting
Added 17 mins ago
MT
Process Engineer
Modern Technical Staffing Inc.
Guelph, ON
- $90,000 to $105,000 CAD / year
- Full-time
Lead engineering change management by interpreting customer drawings, GD&T, and specifications while ensuring effective revision control and cross-functional communication.
Added 17 mins ago
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L&D Designer/Developer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead performance consulting and conduct needs analysis to diagnose gaps and develop effective solutions to address capability development needs
Added 17 mins ago
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Warehouse Supervisor
AlumierMD
Toronto, ON · North York, ON
- $68,000 to $78,000 CAD / year
- Full-time
Alumier Labs is looking for a hands-on Warehouse Supervisor to lead daily fulfilment operations at our North York warehouse. You will oversee receiving, storage, inventory control, picking,…
Added 17 mins ago
BI
Product Owner With Backlog Management, Agile & Scrum Experience
BURGEON IT SERVICES
Toronto, ON
- Contract
An experienced Software Development Manager/Product Owner to lead the development and delivery of scalable, customer-centric solutions in an Agile environment.
Added 17 mins ago
LL
Social Media Influencer
LEAP Legal Software
Toronto, ON
- $85,000 to $100,000 CAD / year
- Contract
…outcomes, tracking audience growth, engagement, website traffic, lead generation, and customer acquisition. Working closely with internal stakeholders, you will build a strong understanding…
Added 17 mins ago
IG
SAP Project Manager
Insight Global
Cambridge, ON
- Contract
…key deliverables remain on schedule. Key Responsibilities -Lead and coordinate SAP S/4HANA deployment activities across multiple project workstreams. -Track key milestones, deliverables,…
Added 17 mins ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
Lead ICD/CFGR accounts payable processing, including invoice review, coding, GST/HST calculations, vendor setup, payment processing, andmanaging the AP inbox.
Added 17 mins ago
VB
Specialist, Standard and Cost Model
Vale Base Metals
Sudbury, ON
- Full-time
…drive value across Vale's Ontario Operations. This role will lead the development of standardized financial frameworks, cost models, and operational evaluations that support strategic…
Added 17 mins ago
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Senior Geologist
Vale Base Metals
Sudbury, ON
- Full-time
Lead planning and execution of underground exploration drilling, including drill layout design (Datamine/Deswik), progress tracking, and invoice review.
Added 17 mins ago
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Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own…
Added 17 mins ago
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Directeur TI
DELAN - IT Talent Solutions
Joliette, QC
- Full-time
Lead IT initiatives for the organization across North America
Added 17 mins ago
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Clinical Youth Therapist
Northstar
ON · Regional Municipality of Durham, ON
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Added 17 mins ago
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Gestionnaire de Projets TI Senior (contrat 14+ mois)
DELAN - IT Talent Solutions
Montreal, QC
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Lead go-lives through to full operational handover
Added 17 mins ago
TC
Technical Program Manager
TechNeptune Consulting Inc.
Mississauga, ON
- Full-time
Lead end-to-end project/program delivery, from roadmap definition and planning to execution and commercialization.
Added 17 mins ago
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Software Engineer I
Beanfield
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own…
Added 17 mins ago
FI
Project Manager, Stress Testing
FP Inc.
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Identify manual steps and lead process improvement and automation with Technology and data teams.
Added 17 mins ago
GW
IP Assistant -Level II
Gowling WLG
Ottawa, ON
- $50,000 to $60,000 CAD / year
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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