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Added 7 mins ago
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Systems and Applications Engineer
Valmet
Halifax, NS
- Full-time
Identify opportunities to improve customer processes and support the long-term success of customer operations through Valmet solutions.
Added 7 mins ago
PA
Director of Sales
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Develop and lead a formal Key Account Management strategy for major customers, across all industry segments
Added 7 mins ago
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Bid Manager
ABOMIS
Canada
- Part-time
Lead the complete bid lifecycle, from qualification through submission, clarification, negotiation, and contract award.
Added 7 mins ago
CS
General Manager
CLM Search
ON · Ontario, Canada
- Full-time
Oversee all aspects of operations across two manufacturing facilities, including Production, Quality, Maintenance, Engineering, and Supply Chain.
Added 7 mins ago
TT
Senior Piping Designer
Tetra Tech
Vancouver, BC
- Full-time
Prepare 3D models and produce 2D drawings from reference information including 3D models, sketches, notes, vendor drawings, or general direction from design lead.
Added 7 mins ago
HM
Concrete Plant Supervisor
Heidelberg Materials UK
Toronto, ON · Scarborough Junction, ON
- Full-time
Take the Lead. Keep Concrete Moving. Make an Impact.
Added 22 mins ago
SC
shift supervisor - Store# 04906, RUTHERFORD & THORNHILL WOODS-VAUGHAN
Starbucks Coffee Company
Vaughan, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 22 mins ago
SC
shift supervisor - Store# 04911, BROCK AND TAUNTON
Starbucks Coffee Company
Whitby, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 22 mins ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
…first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end…
Added 37 mins ago
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Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
…assets in the US. They are hiring a Senior Vice President to lead capital formation, structured finance, investment underwriting, capital allocation and financial…
Added 37 mins ago
NB
Senior Director Investments Transfers
National Bank of Canada
Montreal, QC
- Full-time
…transfer activities for wealth Management business lines. You lead a team of six managers and play a key role in operational performance, the sector's transformation and the evolution of…
Added 37 mins ago
TR
Senior Engineer, Reliability
Teck Resources Limited
Kamloops, BC
- $122,000 to $150,000 CAD / year
- Full-time
Highland Valley Copper (HVC) Operations is Canada’s largest open-pit copper mine and molybdenum operation. HVC produces both copper and molybdenum concentrate through autogenous and…
Added 37 mins ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
…are looking for a highly skilledand visionary individual to lead ourwealth management dataand artificial intelligence strategy by driving the delivery of critical solutions, strategic…
Added 37 mins ago
PH
Demand Planner
Parker Hannifin
Milton, ON
- Full-time
…(CPFR) meetings, and provides demand inputs into the Sales & Operations Planning (S&OP) process. This position will report to the Demand Planning…
Added 37 mins ago
HG
Sales & Operations Manager (Branch Manager)
HUAYEE GROUP CANADA INC.
Mississauga, ON
- Full-time
We have a powerful, centralized digital marketing and online lead-generation team based at our overseas headquarters, which continuously channels fresh, high-quality local leads to Canada.…
Added 37 mins ago
TM
Sous Chef
The MRG Group
Vancouver, BC
- $50,000 to $55,000 CAD / year
- Full-time
As Sous Chef, you will step up as the right hand in the kitchen, running daily line operations and helping set the tone for our new Vancouver location. You’ll be hands-on on the line every…
Added 52 mins ago
Global AI Capacity Management and Strategic Program Lead
Google
Vancouver, BC · Toronto, ON
As a Global AI Capacity Management and Strategic Program Lead, you will focus on optimizing the deployment, utilization, and well-being of technical talent across AI Tech Go-to-Market…
Added 1 hour ago
AH
Advanced Care Paramedic
Alberta Health Services
Coaldale, AB
- Temporary
…airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care during patient transport or at emergency scenes. You will support the readiness…
Added 1 hour ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
…processes and procedures pertaining to the Back of the House (BoH) operations. They must possess excellent organizational and management skills and have a thorough understanding of cooking…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 1 hour ago
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Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Housekeeping department, supervising staff and overseeing daily operations with the view to achieve the department's goal of "picture perfect…
Added 1 hour ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…and business visions.Identify enterprise business process and operations improvements to realize efficiencies and increase impact.Take ownership of the vision and value narrative…
Added 1 hour ago
AH
Senior Consultant
Alberta Health Services
Grande Prairie, AB
- Temporary
…Hospital. Reporting to the Senior Operating Officer, you will lead the development of site change plans and help translate organizational priorities into practical, sustainable operational…
Added 1 hour ago
AH
Rural Lead, Central Corridor
Alberta Health Services
Red Deer, AB
- Full-time
Alberta Health Services (AHS) seeks a visionary, strategic leader for the role of Rural Lead - Central Corridor. AHS is a nation-leading hospital-based service provider operating 106…
Added 1 hour ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…environment, such as Charge Nurse, Registered Nurse, Nurse Team Lead, Nurse Supervisor, Respiratory Therapist, Physiotherapist, Occupational Therapist, Paramedic, or equivalent health…

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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