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Added 14 mins ago
BI
Bobcat Territory Sales Consultant
Brown's Industrial Sales
Lloydminster, AB
- Full-time
…customer onboarding. The role also involves maintaining up-to-date product knowledge, monitoring market trends, and representing Brown's Industrial Sales at industry events and trade…
Added 14 mins ago
BB
Bilingual Account Executive and Inside Sales
Beyond Bilingual Inc.
Brampton, ON
- Full-time
Career growth: Potential paths into product management, outside sales or sales management as you build your experience and demonstrate results.
Added 29 mins ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
Shape product strategy and branded innovation - concepts, naming, claims, range, and pack - against revenue, margin, and velocity targets, and attend trade shows to stay ahead of markets,…
Added 29 mins ago
NT
Project Manager, PMO
Nature's Touch Inc.
ON
- Full-time
…and Pack at Source to CapEx and packaging transitions. You'll lead cross-functional teams through the full product lifecycle, with full accountability for on-time delivery and…
Added 44 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 44 mins ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process. The Test Engineering…
Added 44 mins ago
IF
Regional Director, Vancouver
iA Financial Group
Vancouver, BC
- Full-time
…common needs, recommend scalable solutions, and collaborate with product, planning, marketing, training, compliance, technology, and operations…
Added 44 mins ago
O
Senior Solutions Engineer
Orgvue
Remote, Canada
- Full-time
- Remote
…and partner challenges. You will work closely with partners, Product Management, Engineering and Customer Experience teams to ensure solutions deliver measurable value and align with both…
Added 44 mins ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
The Internal Tools Development Lead is expected to work very closely with internal tool owners, business subject matter experts, or other internal customers to understand the business needs…
Added 44 mins ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
You will lead product strategy and delivery for D2C commerce within SAP Order Management - guiding discovery cycles, defining multi-quarter roadmaps, and aligning engineering, design,…
Added 59 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Lead end-to-end innovation and engineering initiatives, from concept ideation and prototyping through proof-of-concept validation, product development, and commercialization.
Added 59 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 59 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Prepare pricing summaries by product segment; work with Product Managers to understand the monthly pricing impact to support the PVMC process
Added 59 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
To accelerate time-to-market with effective solutions that keep our customers in the lead, we leverage a powerful risk prioritized product development process.The Test Engineering…
Added 59 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 59 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 59 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 59 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 59 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 59 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 59 mins ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 59 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 59 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Plan, organize and lead a design team for new product development with adherence to Product Development Process, Husky Standards and Stage Gate. Responsibilities include estimating effort…
Added 59 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
Added 59 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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