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Added 49 mins ago
HC
Director of Facilities and Capital Infrastructure (2026-NON-FAC-321)
Hastings County
Belleville, ON
- Full-time
…the Chief Administrative Officer. As a member of the County's senior management team, the Director of Facilities and Capital Infrastructure provides leadership for the planning, operation,…
Added 50 mins ago
RH
HR Manager
Robert Half
Calgary, AB
- Full-time
Reporting to senior leadership, this role oversees HR operations across multiple locations and manages two direct reports (HR Coordinator and Payroll). The organization is entering a phase…
Added 50 mins ago
SM
GOAPRDJP000001053 – Shipping & Inventory Coordinator
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Receive stock, verify quantities received, and provide the packing slip and copies of the materials to the Senior Customer Service Advisor for receiving within 24 hours of the product being…
Added 1 hour ago
LG
Chief Financial Officer
Lancaster Group Inc
Hamilton, ON
- From $200,000 CAD / year
- Full-time
Reporting directly to the President and ownership group, the CFO will be a key member of the senior leadership team, acting as a trusted financial partner to the President and the business.
Added 3 hours ago
CH
Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…management, and continued growth of the Research Centre. Reporting to senior leadership, the Manager oversees research administration, stakeholder engagement, research development, funding…
Added 3 hours ago
TC
Insights & Analytics Manager
Takeda Canada Inc.
Toronto, ON
- Full-time
…planning through patient and demand forecasts. The role helps Business Unit leaders, who remain accountable for performance, understand which levers to pull, where to focus, and which…
Added 5 hours ago
P
Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
Build strong client relationships and act as a trusted advisor.
Added 8 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Oakville, ON
- Full-time
The Senior Legal Counsel is a trusted advisor and senior deputy to the General Counsel, Canada, partnering with senior leaders to enable business growth, manage enterprise risk and support…
Added 10 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 10 hours ago
J
Information Security Program Manager
Jobgether
Canada
- Full-time
In this role, you will lead information security programs that protect critical systems, sensitive data, and business operations across multiple client environments. You will combine…
Added 12 hours ago
SM
GOAPRDJP000001053 – Shipping & Inventory Coordinator
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Receive stock, verify quantities received, and provide the packing slip and copies of the materials to the Senior Customer Service Advisor for receiving within 24 hours of the product being…
Added 13 hours ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 13 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
As a trusted advisor and the day-to-day IT partner for plant managers and operations leaders, the BRM drives plant-level IT execution and alignment between business and technology…
Added 15 hours ago
RB
Senior Manager, Operational Risk / IT Risk and Compliance
Royal Bank of Canada
Toronto, ON
- Full-time
Trusted advisor in operations and risk governance processes and strategies in line with Enterprise Operational Risk Standard and IT Risk Centre of Governance
Added 15 hours ago
Senior Insurance Advisor (Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 15 hours ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…planning through patient and demand forecasts. The role helps Business Unit leaders, who remain accountable for performance, understand which levers to pull, where to focus, and which…
Added 16 hours ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 16 hours ago
C
AI Strategist
Cognizant
Toronto, ON
- Full-time
…aligned to the Advisory and Data & AI service lines, connecting business-led AI strategy with architecture, engineering, delivery, governance, adoption, and measurable client…
Added 16 hours ago
GL
Director, Enterprise Risk Management
goeasy Ltd.
Mississauga, ON
- Full-time
Reporting directly to the Chief Operations Officer, the Director, Enterprise Risk Management will play a pivotal role in building and leading a modern, scalable first-line risk management…
Added 16 hours ago
K
Senior Manager, Food Innovation Technology
KFC
Vaughan, ON
- Full-time
The Senior Food Innovation Technology Manager is the heart of our business and can balance the art and science of innovation, development, and food safety. They have passion for food and…
Added 16 hours ago
TS
Senior HR Generalist
The Sutherland Group of Companies
West Kelowna, BC
- $70,000 to $80,000 CAD / year
- Full-time
The Senior HR Generalist provides comprehensive support across the Team Member lifecycle, partnering closely with leaders and Team Members to deliver effective HR programs, services, and…
Added 17 hours ago
R
Senior Manager, Operational Risk / IT Risk and Compliance
RBC
Toronto, ON
- Full-time
Trusted advisor in operations and risk governance processes and strategies in line with Enterprise Operational Risk Standard and IT Risk Centre of Governance
Added 17 hours ago
FC
Senior DevSecOps Engineer
Fintel Connect
Vancouver, BC
- Full-time
As a Senior DevSecOps Engineer, you will lead the implementation and continuous improvement of cloud security, infrastructure automation, platform reliability, and DevSecOps practices…
Added 17 hours ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 17 hours ago
S
Senior Account Manager
SoTalent
Toronto, ON
- Full-time
Build strong partnerships with key customer stakeholders and become a trusted advisor for strategic business initiatives.

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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