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Added 11 mins ago
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Print Services Coordinator (Print Production)
BGIS
Burnaby, BC
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 11 mins ago
VB
Mine Operator 2 Driller
Vale Base Metals
Labrador City, NL
- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
Added 11 mins ago
EG
Drill & Blast Field Technician
Equinox Gold Corp.
Geraldton, ON
- Full-time
Reporting to the Senior Drill & Blast Coordinator, the Drill & Blast Field Technician is responsible for ensuring alignment between the engineering and operations drill & blast teams by…
Added 11 mins ago
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TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
We are looking for a Digital Health-IT Cutover Coordinator to join our team of consultants in our Montreal office on a permanent basis.
Added 11 mins ago
FT - Maintenance and Administrative Coordinator - 150 Ontario Supportive Housing
Connective
Prince George, BC
The Maintenance and Administrative Coordinator will assist in maintaining a clean and safe environment in and around the properties, both owned and leased by Connective, within their…
Added 1 hour ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Patient and Family Centred Care (PFCC) Coordinator is responsible for working as part of the Patient and Family Centred Care team to support the delivery of Patient and Family Centred…
Added 1 hour ago
AH
Clinical Research Coordinator-Hematology
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…cancer therapies? We are seeking a dynamic Clinical Trials Coordinator to join our Clinical Trial Unit (CTU), with a primary assignment to the Hematology group. Reporting to the CTU…
Added 1 hour ago
AH
Registered Nurse - Patient Flow Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Reporting to the Stollery Children's hospital Flow Manager, the Registered Nurse - Flow Coordinator functions as an integral member of the multidisciplinary team. Working in collaboration…
Added 1 hour ago
AH
Clinical Research Coordinator - Trial Launch Team
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…cancer therapies? We are seeking a dynamic Clinical Trials Coordinator to join our Clinical Trial Unit (CTU), with a primary assignment to our Trial Launch Team (TLT). Reporting to the CTU…
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Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:
Added 1 hour ago
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Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success Coaches (retention team),…
Added 2 hours ago
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Operations Coordinator
KUTHALA GROUP
Georgetown, ON
- Full-time
…heavy equipment parts and ongoing investment opportunities. Team members benefit from exposure to multiple business lines and opportunities for growth in a dynamic, multi-industry…
Added 2 hours ago
SL
Human Resources Coordinator - Automotive Building
Sodexo Live!
Toronto, ON
- Part-time
…world and creating lasting memories for visitors, guests, and team members. Working with Sodexo Live! is more than a job; it's an opportunity to be part of something greater. Here, you'll…
Added 2 hours ago
HS
Relief Child & Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
Reporting to the Program Coordinator, the Relief Child and Youth Care Counsellor is a member of the interdisciplinary team which assesses, plans, implements and evaluates the treatment…
Added 3 hours ago
BT
human resources coordinator
Black Tar Construction
Ottawa, ON
- Full-time
Added 3 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse - Baillie House - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Communicates resident/client assessments and changes to Physicians, Resident/Client Care Coordinator, and the interdisciplinary team. Participates in care planning supporting decision…
Added 3 hours ago
BW
Respiratory Therapy Educator, NICU Leadership - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…Professional Practice Leader (PPL) and Professional Practice Coordinator (PPC), the RT Educator, NICU/PICU acts as a clinical resource for respiratory therapists and the interdisciplinary…
Added 3 hours ago
TT
Retail Customer Service Coordinator Winners Full-Time - Orchard Plaza Shopping Centre
The TJX Companies, Inc.
Kelowna, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
FH
Registered Nurse (RN), NICU - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Full-time
We are currently hiring for a Full Time Registered Nurse (NICU) to join our Neonatal Intensive Care Unit (NICU) team at Surrey Memorial Hospital located in Surrey, B.C.
Added 4 hours ago
AU
Human Resources Coordinator
Allied Universal
Winnipeg, MB
- $55,000 CAD / year
- Full-time
…Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks…
Added 4 hours ago
MC
Communications Coordinator (12-month contract)/Coordonnateur ou coordonnatrice des communications (contrat 12 mois)
Make-A-Wish Canada
Halifax, NS
- Full-time
We are looking for a Communications Coordinator to join our team at Make-A-Wish Canada. In this role, you will be a key contributor to the brand & integrated marketing team through…
Added 4 hours ago
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Marketing Operations Coordinator, Promotions and Loyalty [AQ-24257]
Aquent
Toronto, ON
- $21 to $23 CAD / hour
- Contract
Aquent is seeking a highly organized and detail-oriented professional to join our team, partnering with a prominent and recognizable retailer, deeply embedded in the consumer landscape.…
Added 4 hours ago
TC
Retail Store Coordinator - Full Time
TJX Canada – Winners, Marshalls, HomeSense
Abbotsford, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
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Assessor Coordinator Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of the Program Manager responsible for Intake, and as part of an interdisciplinary team, the Assessor Coordinator is responsible to respond to initial…
Added 4 hours ago
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Assessor Coordinator Degree
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of the Program Manager responsible for Intake, and as part of an interdisciplinary team, the Assessor Coordinator is responsible to respond to initial…

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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