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Added 22 mins ago
O
Senior Solutions Engineer
Orgvue
Remote, Canada
- Full-time
- Remote
As a Senior Solutions Engineer, you will be a recognised technical expert in the Orgvue platform, helping to define, develop and deliver innovative solutions that solve complex customer and…
Added 22 mins ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Oversee development tools infrastructure, including CI/CD pipelines, source control, artifact repositories, and developer platforms to support internal software engineering squads.
Added 22 mins ago
SC
Product Expert - Direct-to-Consumer (D2C) Commerce
SAP Careers
Montreal, QC
- $144,600 to $322,500 CAD / year
- Full-time
You will lead product strategy and delivery for D2C commerce within SAP Order Management - guiding discovery cycles, defining multi-quarter roadmaps, and aligning engineering, design,…
Added 52 mins ago
A
Bid Manager
ABOMIS
Canada
- Part-time
…opportunities and developing bid strategies to coordinating technical proposals, preparing commercial submissions, and supporting contract…
Added 52 mins ago
DR
Registered Architect
DMC Recruitment Group
Vancouver, BC
- Full-time
Vancouver, BC | Full-Time | Permanent | Hybrid
Added 1 hour ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Oversee development tools infrastructure, including CI/CD pipelines, source control, artifact repositories, and developer platforms to support internal software engineering squads.
Added 1 hour ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
Bachelor's degree in computer science, software engineering, artificial intelligence, data science or related technology field or any other combination of education and experience deemed…
Added 1 hour ago
P
Customer Care Coordinator
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around…
Added 2 hours ago
A
Java Full Stack Lead
Accenture
Mississauga, ON
- Full-time
You understand both software engineering and application support principles, enabling you to contribute across development, enhancement, maintenance, support, and modernization initiatives.
Added 4 hours ago
EI
Product Structural-Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Create and maintain CAD models, engineering drawings, technical reports, and design documentation.
Added 5 hours ago
D
Tier 4 Technical Support Architect
Diligent
Canada
- Full-time
Engineering level subject matter expertise and technical mastery
Added 6 hours ago
AI
Embedded Systems & Drone Security R&D Intern
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Internship
Work directly with the project lead to research and prototype identity management embedded in drones, progressing from simulation to a working hardware prototype.
Added 7 hours ago
E
Engineering Manager
EvenUp
Toronto, ON
- $150,000 to $211,000 CAD / year
- Full-time
As Engineering Manager in the Engineering department, you will lead a high-impact team building the systems at the core of EvenUp’s business. You’ll balance strategic leadership with…
Added 7 hours ago
A
IS Principal Developer Analyst – SAP ABAP
ABB
Milton, ON
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 7 hours ago
A
Electrical Engineering Lead, Data Centers
AECOM
Markham, ON
- $145,000 to $195,000 CAD / year
- Full-time
AECOM is seeking an experienced Electrical Engineering Lead, Data Centers to join our growing Canadian Data Center team.
Added 7 hours ago
A
Senior Project Manager - Airport
AtkinsRéalis
AB · Edmonton, AB
- Full-time
Join AtkinsRéalis' Engineering Services group and become part of a leading airports team delivering innovative planning and engineering solutions for airport and heliport infrastructure.…
Added 7 hours ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
Collaborate with technical and business teams
Added 9 hours ago
IC
Senior Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Join our compiler team and lead the design, development, and optimization of AI compiler technologies for Triton, Domain Specific Languages (DSLs), and emerging AI programming models. Our…
Added 10 hours ago
A
Principal Solution Architect - Product (Fraud / Cybersecurity Focus)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Technical Leadership: Act as the subject matter expert for Fraud detection and cybersecurity project implementation and integration best practices. Act as a bridge between data and security…
Added 10 hours ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
Bachelor's degree in Computer Science / Software Engineering or equivalent education / experience would be considered
Added 10 hours ago
C
Software Developer
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
We are seeking a highly skilled Software Engineer to deliver features needed for integration between Cisco Cloud Control and Cisco Catalyst Center. In this role, you will architect and lead…
Added 10 hours ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Acts as lead developer and technical design authority for applications in scope, setting coding standards, design patterns, branching strategy, and definition of done for internal and…
Added 11 hours ago
HR
Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
The SEM directs and manages the Engineering team on Bid/Project to achieve company objectives in terms of program schedule, financial and quality targets. This role requires a solid…
Added 11 hours ago
IC
Frontend Developer
IT Connex
Toronto, ON
- Contract
Lead technical design and implementation, ensuring solutions align with enterprise architecture standards.
Added 11 hours ago
GC
Senior Hydrogeologist
GEI Consultants, Inc.
Markham, ON
- Full-time
You will work alongside technical leaders in hydrogeology, environmental services, geotechnical engineering, ecology, and water resources, delivering solutions for both public and private…

PheedLoop

Customer Care Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply About employer

More about this job

Responsibilities

Onboard customers to the PheedLoop platform, provide technical support and best-practice guidance, and build trusted client relationships. Support clients during live events, conduct consultations and debriefs, identify opportunities to expand product usage, and collaborate with Sales and Product teams to improve the customer experience.

Requirements

Applicants should be recent or upcoming graduates with a bachelor’s degree, strong English communication skills, a positive work ethic, and the ability to work independently and collaboratively. One year of customer success, customer service, or account management experience is helpful but not required; event industry, SaaS sales, startup, or English-French bilingual experience is an advantage.

Skills

Customer Support
Account Management
Sales
Customer Onboarding
Technical Troubleshooting
SaaS Product Knowledge
Written Communication
Verbal Communication
Problem-Solving
Event Support
Customer Success
Cross-Functional Collaboration
Independent Work
French Language Proficiency

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

PheedLoop
SaaS
Event Technology
Events Industry
Conferences
Trade Shows
Hybrid Events
Virtual Events
Live Events
Self-Check-In Hardware
Smart Badges
Customer Support
Customer Success
Account Management
Sales
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Customer Satisfaction Score
Net Promoter Score
Onboarding Scores
Response Times
Post-Event Debriefs
Mid-Contract Consultations
Cross-Functional Collaboration
Product Team
English
French

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