Jobs in Canada

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Added 1 hour ago
SH
Housekeeping Aide
Southern Health-Santé Sud
Altona, MB
- Full-time
…from the competition file may be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be…
Added 1 hour ago
DI
Financial Controller
Drake International
Alliston, ON
- $100,000 to $150,000 CAD / year
- Full-time
Added 1 hour ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
Added 1 hour ago
SI
Communications Technician (Structured Cabling)
Symtech Innovations Ltd.
Saskatoon, SK
- Full-time
You will act as an owners representative, overviewing and verifying all work completed.
Added 2 hours ago
PH
Reporting Lead, Digital, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Added 2 hours ago
Field Sales Representative II, Enterprise Growth, Google Cloud
Google
Montreal, QC
As a Field Sales Representative (FSR), you will serve as a strategic partner to Google Cloud customers in your territory. You will manage the growth strategy for enterprise accounts,…
Added 2 hours ago
GO
ASL-English Interpreter
Government of Manitoba
Winnipeg, MB
- Full-time
Added 3 hours ago
AL
Compliance and Quality Assurance Manager
Advatix LATAM
Toronto, ON
- Full-time
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 3 hours ago
P
Customer Care Representative
PheedLoop
Toronto, ON
- Full-time
Added 3 hours ago
BB
Pharmaceutical Sales Representative - Contract
Biocon Biologics
Montreal, QC
- Contract
Job Title: Pharmaceutical Sales Representative
Added 3 hours ago
BA
Sr. Site Lead- Sr. Project Manager
BNP Associates, Inc.
Toronto, ON
- Full-time
Exceptional client rapport, communication, and executive presence, this account requires a consistently polished, expert-level representative.
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 4 hours ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
…transferring, and relaying messages promptly. As a front-line representative, the Administrative Support III greets and directs patients, visitors, and staff in a courteous and professional…
Added 5 hours ago
3V
Production Supervisor*
3M Vietnam
Brockville, ON
- Full-time
Must have valid and current identification (i.e.: driver’s license, passport, birth certificate)
Added 5 hours ago
3V
Shift Supervisor*
3M Vietnam
Brockville, ON
- Full-time
Must have valid and current identification (i.e.: driver’s license, passport, birth certificate)
Added 5 hours ago
IC
Actuarial Associate, Financial Planning and Analysis
ivari Canada
Toronto, ON
- Full-time
Added 5 hours ago
NC
Inside Sales Representative
NABCO Canada Inc.
AB · Alberta, Canada
- Full-time
The Inside Sales Representative is primarily responsible for supporting distributor and dealer customers of NABCO product with timely quotes, pricing, product information and accurate order…
Added 5 hours ago
IC
Senior Counsel, Corporate Commercial, Privacy
ivari Canada
Toronto, ON
- Full-time
Added 5 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 6 hours ago
CH
销售
CHROMOTEC HOLDINGS LIMITED
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Added 7 hours ago
CS
Mental Health Support Worker (FT) - Mistahimaskwa House
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
Added 8 hours ago
LH
2600002981 - Unit Clerk
Lakeridge Health
Oshawa, ON
- Full-time
Must have satisfactory performance record;
Added 8 hours ago
LH
2600002973 - Pathologist Assistant
Lakeridge Health
Oshawa, ON
- Internship
Must have a satisfactory performance record; · Must have a proven attendance record;
Added 8 hours ago
IC
Senior Consultant, Underwriting, Claims & Risk Management
ivari Canada
Toronto, ON
- Full-time
Added 8 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time

PheedLoop

Customer Care Representative

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Power the Events That Shape Industries

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world.

As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform.

We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

If you're ambitious, love solving problems, and want a role where your work directly impacts clients and revenue, this is for you. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As an Account Coordinator; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
Build strong client relationships and act as a trusted advisor.
Support customers through technical troubleshooting and best-practice guidance.
Identify opportunities to expand product usage within accounts.
Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
Play a critical role during live event periods, ensuring smooth execution.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

Provide frontline technical support via email and phone.
Lead onboarding sessions and platform walkthroughs for new customers.
Conduct post-event debriefs and mid-contract consultations.
Develop deep expertise in the PheedLoop platform.
Collaborate with Sales and Product teams to improve the customer experience.
Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates - but workloads are planned in advance and balanced across the team.

What You’ll Gain

Direct exposure to SaaS operations and client strategy.
Real ownership early in your career.
Experience working with global brands and large-scale events.
Cross-functional collaboration with Sales, Engineering, and Leadership.
A fast-paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

Senior roles within Customer Success
Account Management and Sales

If you’re ambitious and want to unlock your potential quickly, you’ll thrive here.

What You’ll Need to Succeed

Recently graduated or are graduating soon!
Strong written and verbal communication skills (English).
High work ethic and positive, energetic attitude.
Ability to work independently while collaborating with a team.
Bachelor’s degree.
Good to have but not required- 1 year of experience in customer success, customer service, or account management

What Would Make You an All-Star

Experience in the events industry (conferences, trade shows, etc.).
Experience selling or expanding SaaS products.
Experience working in a startup or small business environment.
Bilingual proficiency (English and French).

Workplace Benefits

100% employer-paid health coverage.
Office directly connected to TTC subway.
Team lunches, learning opportunities, and regular team outings.
An ambitious, high-performance team culture.

Who We’re Looking For

We’re looking for ambitious, hard-working individuals who thrive in environments where they are expected to think critically, move quickly, and take ownership.

You’ll be surrounded by a team that works hard, moves fast, and genuinely enjoys building together.

If you feel you have untapped potential and want to be challenged, supported, and pushed to grow - we want to meet you.

Please note: This is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

This is a 100% in-person role at our Toronto office.

Apply on LinkedIn About employer

More about this job

Responsibilities

Onboard customers, provide frontline technical support, lead platform walkthroughs, and advise clients on best practices throughout their event lifecycle. Build client relationships, identify opportunities to expand product usage, support live events, and collaborate with Sales and Product teams to improve customer outcomes.

Requirements

Applicants must be recent or upcoming graduates with a bachelor's degree, strong English communication skills, a high work ethic, and the ability to work independently and collaboratively. Experience in customer success, customer service, or account management is helpful but not required; event-industry, SaaS sales, startup, and English-French bilingual experience are additional advantages.

Skills

Written Communication
Verbal Communication
Customer Support
Customer Onboarding
Technical Troubleshooting
Account Management
SaaS Product Knowledge
Sales
Problem-Solving
Team Collaboration
Independent Work
Event Support
Customer Success
English

Benefits

Employer-Paid Health Coverage
TTC Subway Access
Team Lunches
Learning Opportunities
Team Outings

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Success
Account Management
Sales
SaaS
Event Technology
Event Management
Customer Onboarding
Platform Walkthroughs
Technical Troubleshooting
Client Relationships
Product Expansion
Live Events
Conferences
Trade Shows
Hybrid Events
Virtual Events
Self-Check-In Hardware
Smart Badges
Customer Satisfaction Score
Net Promoter Score
Post-Event Debriefs
Customer Consultations
Cross-Functional Collaboration
English
French

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Work requirements

Jobs in Canada