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TS
Community Engagement Coordinator
The Salvation Army in Canada
Salmon Arm, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
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TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Full-time
2 years of customer service experience an asset
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French / Chinese Bilingual Sales / Spécialiste des ventes bilingue ( français / chinois ) KN33457
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Montreal, QC
- $50,000 to $55,000 CAD / year
- Full-time
Determine customer requirements and propose appropriate service needs
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Data Maintenance Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
Job Title: Data Maintenance Specialist – Business Systems
Added 15 mins ago
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Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
St. Thomas, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 29 mins ago
BM
Brand Ambassador - Plinko
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In-Store Product Sampler / Brand Ambassador (Event Activation Specialist)
Added 30 mins ago
Retail Specialist South Trail Crossing
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AB · Calgary, AB
…with others, we have a great opportunity as a Part-time Retail Specialist at our South Trail Crossing location. A successful Retail Specialist turns the store visitor into a committed…
Added 30 mins ago
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Photo Lab / Casual
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Medicine Hat, AB
- Other
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CyberDet & Underground EIS Specialist
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Vancouver, BC
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Added 45 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
Provide responsive customer service while ensuring appraisal recommendations comply with building codes, company guidelines, ethical standards, and confidentiality requirements.
Added 45 mins ago
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Part Time Product Specialist
Skechers
Lethbridge, AB
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 45 mins ago
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Accounts Receivable Specialist
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Cambridge, ON
- $65,000 to $75,000 CAD / year
- Full-time
Our client, an established manufacturing organization in Cambridge, is seeking an experienced Accounts Receivable Specialist to join their accounting team.
Added 45 mins ago
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BDC REPRESENTITIVE
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Calgary, AB
- Full-time
…ownership journey. From helping guests connect with the right Brand Specialist to supporting vehicle deliveries and follow-up communications, you will play a key role in building lasting…
Added 45 mins ago
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Data Steward (97890EB)
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Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 45 mins ago
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Chief Anti-Money Laundering Officer (CAMLO) & Canadian MLRO
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- $140,000 to $160,000 CAD / year
- Full-time
Conduct annual Enterprise PCMLTFA Risk Assessments evaluating product, customer, delivery channel, geographic, and blockchain-specific risks.
Added 45 mins ago
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Technical Sales - Electronics Canada
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- Full-time
Provide product specialist knowledge and system support for Dyno Nobel’s Electronic Initiation Systems
Added 59 mins ago
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Intermediate Learning Specialist, Academic Accommodation
University of Ottawa
Ottawa, ON
- Full-time
Adhere to and comply with established administrative policies, procedures and practices related to the provision of customer service and customer intervention while providing excellent…
Added 59 mins ago
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Business Development Specialist (BDR)
Pakfactory
ON · Markham, Ontario
- Full-time
…We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals,…
Added 59 mins ago
P
Sales Specialist
Pakfactory
ON · Markham, Ontario
- Full-time
…We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals,…
Added 59 mins ago
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Information Security Specialist - PCI DSS Compliance
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Toronto, ON
- Full-time
The Information Security Specialist is a senior technology professional responsible for end-to-end accountability for the Payment Card Industry Data Security Standard, or PCI DSS,…
Added 59 mins ago
JS
Payments Implementation Specialist - Canada
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Markham, ON · Canada - Markham - Ontario
- Full-time
…performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI…
Added 1 hour ago
MD
Retirement Services Specialist Principal - Member Counseling Team Lead
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Three (3) years of work experience providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.
Added 1 hour ago
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Retirement Services Specialist Principal - Member Services Team Lead
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Three (3) years of work experience providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.
Added 1 hour ago
GE
Inside Sales / Counter Sales Welland
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The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 1 hour ago
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Merchandiser (New Minas, NS)
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We work with our clients, Nespresso, and service major retailers.

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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