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Added 25 mins ago
IG
Investment Banking Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Ensure that a high level of customer service is maintained with our clients by keeping them informed of any new developments, products, and all available services as they relate to their…
Added 25 mins ago
BI
Spécialiste en ressources humaines/HR Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 25 mins ago
MD
Transactions Specialist - Human Resources Technician 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 25 mins ago
M
Senior Payroll and Accounting Specialist
Messagepoint
Toronto, ON
- Full-time
Messagepoint is seeking a detail-oriented and highly organized Senior Payroll and Accounting Specialist to support payroll and finance operations across Canada and the United States.
Added 25 mins ago
ED
Spécialiste en Logistique | Logistics Specialist
Eco DC Solutions
Montreal, QC
- Full-time
Added 40 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Dryden, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Humboldt, SK
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 40 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
Are you passionate about the automotive industry and delivering an exceptional customer experience?
Added 40 mins ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
Ottawa, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 54 mins ago
SP
Logistics Coordinator [JH-15286]
Shirley Parsons
Taber, AB
- $70,000 to $75,000 CAD / year
- Full-time
A leading food manufacturing organization is seeking a Logistics Specialist to join its team in Taber, Alberta. Reporting to the Logistics Supervisor, the successful candidate will…
Added 54 mins ago
A
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft program is looking for a Product Development Process Architecture Specialist within our engineering department based in Mirabel (Quebec
Added 54 mins ago
B
Hearing Instrument Specialist
Beltone
Calgary, AB
- Full-time
Create an exceptional patient experience for the customer by counselling and instructing
Added 54 mins ago
B
Hearing Instrument Specialist
Beltone
St. John's, NL · NL, St. John's
- Full-time
Create an exceptional patient experience for the customer by counselling and instructing
Added 54 mins ago
Senior Strategic Sourcing Specialist
Wawanesa Insurance
Calgary, AB · Winnipeg, MB · Toronto, ON · North York - Toronto, ON (Hybr, ON
Working under limited supervision, the Senior Strategic Sourcing Specialist is responsible for assisting Strategic Sourcing Managers by helping to manage vendor category management,…
Added 55 mins ago
UH
Social Medicine Patient Support Representative
University Health Network
Toronto, ON
- Full-time
The Social Medicine Patient Support Representative is an integral member of the Social Medicine clinical team, supporting the interdisciplinary team, engaging patients, and managing social…
Added 1 hour ago
MN
Accounts Receivable Specialist
Modern Niagara
Ottawa, ON
- Full-time
The Accounts Receivable Specialist helps keep Modern Niagara’s construction projects financially supported by ensuring accurate billing, timely collections, and reliable customer account…
Added 1 hour ago
JR
Funeral Director
Jump Recruitment Specialists
St. John's, NL
- Full-time
…and respect. Through empathy, professionalism, and genuine support, you will help create a meaningful and comforting experience that honors the life and legacy of each individual while…
Added 1 hour ago
GE
Conseiller(ère) en produits cliniques – Ventes & Service
Groupe ERP Group
Laval, QC
- Full-time
Job title : Clinical Product Specialist – Sales & Service
Added 1 hour ago
IG
Implementation Specialist
Insight Global
Toronto, ON · Etobicoke, ON
- Contract
We are looking for an Implementation / Configuration Specialist to support increased implementation volume during a busy sales period. This is a highly client-facing and technical role…
Added 1 hour ago
P
Customer Education Coordinator
PheedLoop
Toronto, ON
- Full-time
The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time (MONCTON)
The Home Depot
Moncton, NB
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 1 hour ago
BM
Cardiology TAS (12 months contract)
Bristol Myers Squibb
Field - Canada
- Full-time
…Associate National Sales Director, the CV Therapeutic Area Specialist is responsible for promoting and selling our Cardiovascular products to cardiologists in the designated territory in…
Added 1 hour ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
SM
Clinical Coordinator - Langley
Snore MD
Langley (District), BC · Langley, BC
- $22 to $25 USD / hour
- Full-time
Training & Support: Industry-leading onboarding and ongoing support to help you thrive
Added 2 hours ago
HE
Customer Service Sales Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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