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Added 10 mins ago
VH
RN - Palliative Care Program (Central)
VHA Home HealthCare
Toronto, ON · North York, ON
- Part-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 10 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 10 mins ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 10 mins ago
R|
Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
Added 10 mins ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
As an Employer & Community Coordinator, you'll be responsible for creating and supporting awareness of WorkBC services to employers and communities. The Employer and Community Coordinator…
Added 10 mins ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
UBC’s Gift and Estate Planning unit is looking for a coordinator to help support our frontline fundraising team with donor identification, cultivation and stewardship as we work towards our…
Added 10 mins ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Edmonton, AB
- Full-time
Partner with the Client Care Coordinator to ensure seamless store operations and effective schedule management.
Added 10 mins ago
CC
Coordinator, Conferences and Events
Canadian College of Health Leaders
Ottawa, ON
- Part-time
Position title: Coordinator, Conferences and Events
Added 10 mins ago
A
Service Coordinator -St. James Volkswagen
AutoCanada
Winnipeg, MB
- $36,000 to $46,000 CAD / year
- Other
As a Service Coordinator in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You…
Added 10 mins ago
UO
Program Coordinator, Obstetrics & Gynaecology
University of Calgary
Calgary, AB
- Part-time
Department of the Obstetrics & Gynaecology in the Cumming School of Medicine invites applications for a Program Coordinator. This Fixed Term Recurring Part-time is for approximately 4…
Added 25 mins ago
RH
Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
The Sr. Coordinator, Awareness, will provide administrative, project coordination, and communications support to the Sr. Director, Awareness, helping to coordinate priorities, keep projects…
Added 25 mins ago
EM
RMA Coordinator
Evertz Microsystems Limited
Burlington, ON
- Contract
Added 25 mins ago
EM
Tradeshow Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
Coordinate all tasks related to the planning and execution of tradeshows, conferences, sponsorships, events; examples include:
Added 40 mins ago
L
Loft Coordinator
Longo's
Aurora, ON
- Full-time
We are looking for a Loft Coordinator who is passionate about food and enjoys working in a fast paced, team environment!
Added 40 mins ago
TU
Development Coordinator, Gift & Estate Planning
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
UBC’s Gift and Estate Planning unit is looking for a coordinator to help support our frontline fundraising team with donor identification, cultivation and stewardship as we work towards our…
Added 55 mins ago
YO
Boating Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Collaborate with the Program Coordinator and other Program Heads to plan and lead camp-wide activities, section nights, and special events.
Added 55 mins ago
YO
Natural Arts and Crafts Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Coordinate with the Program Coordinator and other Program Heads to plan and deliver camp activities, section nights, and special events.
Added 55 mins ago
YO
New Camper and 1 Weeker Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Coordinate one-week programming, including direct program delivery as required, and collaborate with the Program Coordinator and other Program Heads to deliver camp activities, section…
Added 55 mins ago
YO
Outdoor Living Skills (OLS) Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Work with the Program Coordinator and other Program Heads to plan and lead camp activities and special events.
Added 55 mins ago
L
Deli Assistant Department Manager - Full Time
Longo's
Milton, ON
- Full-time
Travel is required to support off-site events
Added 55 mins ago
MD
Accounting Technician
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…and payments and estimate needs based on historical data and events affecting the…
Added 55 mins ago
CO
Housing Program Coordinator
City of Dayton Department of Water
Ottawa, ON
- Full-time
The Housing Program Coordinator provides executive-level leadership and strategic coordination for the implementation of the City of Dayton’s Housing Policy and related housing initiatives.…
Added 55 mins ago
E
Customer Order Coordinator
Evertz
Burlington, ON
- Full-time
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 1 hour ago
TH
Coordinator, Community Engagement
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Community Engagement the Coordinator will support the Community Engagement team, assisting with logistics, execution, production, and wrap up of THPF’s Signature…
Added 1 hour ago
Administrative & Training Coordinator
PSC Group
Toronto, ON
The Administrative & Training Coordinator plays a critical role in supporting site operations through administrative excellence, training coordination, document control, compliance…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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