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Added 25 mins ago
AS
AMLCO (Part-Time) - Anti-Money Laundering Chief Officer
Axia Search
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Part-time
Exposed Persons (PEPs) / Heads of International Organizations (HIOs), and Know-YourBusiness (KYB) for corporate onboarding.
Added 25 mins ago
BI
Spécialiste en ressources humaines/HR Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
AE
Human Resources Generalist
Aspex Eyewear Inc.
Mont-Royal, QC
- Full-time
…aspects of human resources, including payroll, recruitment, onboarding, employee administration and day-to-day HR…
Added 1 hour ago
P
Customer Education Coordinator
PheedLoop
Toronto, ON
- Full-time
The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge…
Added 1 hour ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
SM
Clinical Coordinator - Langley
Snore MD
Langley (District), BC · Langley, BC
- $22 to $25 USD / hour
- Full-time
Training & Support: Industry-leading onboarding and ongoing support to help you thrive
Added 3 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
LMI is seeking a collaborative, proactive Talent Acquisition Specialist/Sourcer to join our global HR team. In this role, you will play a critical part in supporting our growth by building…
Added 3 hours ago
A
Sourcing Specialist (Bangkok-based, Relocation Provided)
Agoda
Vancouver, BC
- Full-time
We are looking for a Tech Sourcer Specialist with a proven track record of discovering and hiring amazing engineering talent. In this role, you will own the end-to-end development and…
Added 4 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 7 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
LMI is seeking a collaborative, proactive Talent Acquisition Specialist/Sourcer to join our global HR team. In this role, you will play a critical part in supporting our growth by building…
Added 15 hours ago
C
Product Expert
Cabico&co
Sherbrooke, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 15 hours ago
C
Product Expert
Cabico&co
Magog, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 15 hours ago
C
Product Expert
Cabico&co
Coaticook, QC
- Full-time
As a Product Specialist, you will play a key role in the development, improvement and commercialization of our product portfolio while working closely with Product Development, Purchasing,…
Added 18 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform.
Added 18 hours ago
NF
People Services Specialist
New Flyer
Winnipeg, MB
- Full-time
The People Services Specialist is a key member of the People & Culture team, providing HR operational support across the organization. This role supports recruitment and selection, employee…
Added 23 hours ago
VC
Quality Improvement Leader, Medical Quality Leadership & Practice
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…between Vancouver Coastal Health, Providence Health Care and the Specialist Services Committee (SSC). Reporting to the Manager, Medical Quality Leadership & Practice, the Quality…
Added 23 hours ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the Executive Director, Clinical Informatics and Virtual Health, the Advisor acts as an internal specialist to the organization for organizational development and change…
Added 1 day ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
AGF is seeking a detail-oriented and technically proficient Marketing Technology Specialist to support the day-to-day operation and evolution of our marketing technology ecosystem.
Added 1 day ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
…collaborate with internal teams to ensure new clients have a smooth onboarding…
Added 1 day ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Be involved in the recruitment, onboarding and training of new team members
Added 1 day ago
P
Sales And Marketing Specialist
PartPassport
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Sales and Marketing Specialist is a full-time, on-site role based in the Greater Toronto Area, Canada. This role is responsible for identifying and engaging potential…
Added 1 day ago
IL
Talent acquisition specialist (12 month contract)
IPH Limited
Moncton, NB
- Full-time
The Talent Acquisition Specialist will work closely with several departments within both firms to ensure recruitment needs are met. This includes full-cycle recruitment, from the intake of…
Added 1 day ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 days ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
Real training. A structured onboarding period to learn the product, and a deeply experienced team who will mentor you.
Added 2 days ago
J
Senior Practice Specialist | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Senior Practice Specialist for an established Canadian insurance brokerage.

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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