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SI
Implementation & Training Specialist
Sofvie Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
We're hiring an Implementation & Training Specialist to guide clients through their first steps with Sofvie and set them up for long-term success. You'll be the face of Sofvie during…
Added just now
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Inside Sales - Academic Intake Specialist
IHE School - Interior Heavy Equipment Operator School
Calgary, AB
- Full-time
The Academic Intake Specialist is responsible for guiding prospective students through the enrollment process, from initial inquiry through registration.
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BB
Grant Specialist
Big Brothers Big Sisters of Toronto
Toronto, ON
- Contract
The Fundraising and Grant Specialist is responsible for securing and managing institutional, corporate, and foundation grants. The responsibilities include prospect research, proposal…
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Locum Family Physician
NorWest Community Health Centres
Greenstone, ON
Airfare, vehicle rental and gas receipts are reimbursed through Ontario Health Northern Specialist Program.
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Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
…built on Oracle’s ERP applications. Serving primarily as a specialist in Oracle ERP with a focus on Finance and HR, this position will lead new application implementations, upgrades and…
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Seasonal Retail Sales Associate
Skechers
Winnipeg, MB
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
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Risk Evaluator Specialist
SGI
Regina, SK · Saskatoon, SK
- Full-time
The Risk Evaluator Specialist is responsible to manage the department valuation programs, corporate (loss prevention/risk evaluation) training and development initiatives, and day-to-day…
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GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Edmonton, Alberta.
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GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Toronto.
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Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
AB · Edmonton, AB
- Full-time
Can understand and communicate complex clinical data with credibility in a specialist setting
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Media Planning Specialist
Klick
Toronto, ON
- Full-time
The Media Planning Specialist supports the development and execution of digital media campaigns that reach healthcare audiences across the US market. This role works closely with senior…
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TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot Canada
Ottawa, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added just now
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot Canada
Ottawa, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added just now
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Montreal.
Added 14 mins ago
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SR. SPECIALIST - PAYROLL, BENEFITS, PENSION
CreateTO
Toronto, ON
- Full-time
Oversee the enrollment process, ensuring that it is efficient, accurate, and user-friendly for all employees.
Added 14 mins ago
RL
Anodizing Operator-Day Shift (4 Months Contract)
Romet Limited
ON · Mississauga, ON
- Full-time
…and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past…
Added 14 mins ago
RL
Electronics Assembler - Afternoon Shift (2 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
…and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past…
Added 14 mins ago
D
Customer Care Specialist - (M/W)
Dayuse
Montreal, QC
- $43,000 to $50,000 CAD / year
- Contract
As a Customer Care Specialist at Dayuse, you will be the direct voice of a global brand operating in 29 countries - handling real-time inquiries from guests with high expectations, across…
Added 15 mins ago
SL
Service Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for…
Added 15 mins ago
C
Client Engagement Associate - Part-time (15 hours/week)
CIBC
Lacombe, AB
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 15 mins ago
C
Client Engagement Associate - Part-time (15 hours/week)
CIBC
Brampton, ON
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 15 mins ago
B
Regional Director of Trust - Prairies
BMO
Calgary, AB · CALG
- Full-time
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Added 15 mins ago
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Investment Specialist
BMO
Calgary, AB
- Full-time
…for candidates taking part in all aspects of the selection process. To request accommodation, please contact your…
Added 15 mins ago
OEM Client Relationship Manager - Vancouver/Edmonton
Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
Added 15 mins ago
Software Developer and CVR Specialist
National Research Council Canada
Ottawa, ON
As a Software Developer and CVR Specialist, you will develop and maintain software tools at NRC and those provided by FDR manufacturers to play back, process and analyze flight data…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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