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Added 6 mins ago
SA
International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Collaborate with the International Enrolment Specialist to support multiple concurrent admission cycles.
Added 6 mins ago
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Financial Services Representative (BCGEU) - Mission
Vancity
Mission, BC
- Full-time
…and ensuring smooth, seamless hand-offs when another team or specialist is…
Added 7 mins ago
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UI Designer, Research and marketing
Desjardins
Levis, QC · Montreal, QC
- Full-time
…work through your initiatives and projects. You serve as a specialist advisor for the design, development and project teams regarding the content and visual identity of products. You…
Added 7 mins ago
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Client Engagement Associate [Hourly]
CIBC
Killarney, MB
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 21 mins ago
CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 21 mins ago
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Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Guide customers through the sales process from initial inquiry through vehicle delivery.
Added 21 mins ago
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Drafting Specialist, Product Definition
RTX
Mississauga, ON
- Full-time
Job Title: Drafting Specialist, Product Definition
Added 36 mins ago
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Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 36 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 36 mins ago
GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Edmonton, Alberta.
Added 36 mins ago
GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Toronto.
Added 36 mins ago
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Montreal.
Added 36 mins ago
MR
LG Promoters - InStore Sales Rep
Match Retail
Victoria, BC
- $51,000 to $53,000 CAD / year
- Full-time
Comfortable with the latest technology in televisions and home audio
Added 36 mins ago
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Senior Privacy Impact Assessment (PIA) Specialist - FIPPA / MFIPPA / PHIPA
ThoughtStorm
Toronto, ON
- Contract
IT and data-flow literacy: Ability to read and create data flow diagrams and business process diagrams, and understand system interfaces, information architecture, cloud services, APIs, and…
Added 36 mins ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 36 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…brainstorming sessions; participation in consultation with partners for technology enhancements and process improvements to make it easier for customers to bank with us, while enabling a…
Added 51 mins ago
YO
Payroll and HRIS Specialist
YMCA of Southern Interior BC
Kelowna, BC
- Full-time
…with the authority to lead system optimization, set data and process standards, and recommend broader changes. This is a hands-on role with real decision-making, where you'll be the go-to…
Added 51 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
The Asset Protection Specialist Supervisor (APSS) is responsible for preventing financial loss caused by property vandalism, traditional theft and fraud, organized retail crime, and…
Added 51 mins ago
UH
Technical Specialist, Techna (Data Engineer)
University Health Network
Toronto, ON
- Full-time
Familiarity with data-driven or AI-enabled initiatives in healthcare, and the ability to translate clinical or research needs into data and technology requirements
Added 51 mins ago
SC
Database and Application Support Specialist - 6273H
Starling Community Services
Waterloo, ON
- Part-time
One part-time contract Database and Application Support Specialist position available, starting on December 01, 2026, and ending on March 31, 2027, working 30 hours per week.
Added 1 hour ago
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Technical and Regulatory Specialist
Veolia | North America
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 1 hour ago
C
Client Engagement Associate - Part-time (15 hours/week)
CIBC
Mississauga, ON
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 1 hour ago
MI
Manager Cash Control & Reporting
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the…
Added 1 hour ago
S
Proposal Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Proposal Specialist, you'll play a key role in developing competitive, customer-focused proposals that drive business growth. Working collaboratively with cross-functional teams,…
Added 1 hour ago
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Controls Integration Specialist Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
…reliable individual to fill the position of Controls Integration Specialist Supervisor. The Controls Integration Specialist Supervisor is responsible for leading and developing a team of…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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