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Added 1 min ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
…Technology innovation is one of the cornerstones of Univeris' product development strategy and through its Evergreen approach to technology, new features and capabilities transparently…
Added 1 min ago
RP
Creative Industrial Design & 3D Visualization Specialist
Remote People
Calgary, AB
- Full-time
…from concept sketches and presentation decks to 3D renderings, product visualizations, branding, and design…
Added 1 min ago
VT
Virtual Sales Agent
Virtual Task Buddie
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Qualify leads and schedule discovery calls or product demos.
Added 1 min ago
D
Director, Product Marketing
Dialogue
Toronto, ON · Montreal, QC
- $127,080 to $148,260 CAD / year
Reporting to Lucas McConnell, Vice President of Marketing, the Director of Product Marketing is responsible for how Dialogue understands its market and clients, and for making sure that…
Added 1 min ago
SI
Store Associate
SNDL Inc.
Calgary, AB · Woodbine, NS · ACE Liquor Discounter Woodbine
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 min ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Panorama
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 min ago
SI
Multi Unit Store Manager
SNDL Inc.
Lloydminster, AB · Vegreville, AB · AB · Value Buds Vermillion
- Full-time
Added 1 min ago
SI
Store Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Copperpond
- Part-time
Greet customers, answer questions, and provide product recommendations
Added 1 min ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Participate in ongoing product, sales, and professional development training.
Added 1 min ago
R
Drafting Specialist, Product Definition
RTX
Mississauga, ON
- Full-time
Job Title: Drafting Specialist, Product Definition
Added 16 mins ago
O
Principal Software Developer
OpenText
Waterloo, ON
- Full-time
…focusing on the development and maintenance of the Capture product line. The Capture technology transforms electronic and paper documents into application-ready information, providing a…
Added 16 mins ago
R
Lead Architect
Rumor
Canada
- Full-time
Work closely with developers and product teams to translate requirements into technical solutions.
Added 16 mins ago
B
Pharmacy Technician
Brunel
Calgary, AB
- Full-time
Follow Standard Operating Procedures (SOPs) and quality assurance processes to maintain product integrity and patient safety.
Added 16 mins ago
M
Android Software Engineer
MANNARINO
Montreal, QC
- Full-time
Excellent collaboration and communication skills for working with distributed teams, product and system stakeholders, and external vendors.
Added 16 mins ago
AC
Assistant to the Executive Assistant, Vice President, Finance and Administration (1 year)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
Intermediate proficiency with Microsoft Office Suite of product;
Added 16 mins ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
Collaborate with business stakeholders, product owners, programme managers, and delivery partners
Added 16 mins ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
…manufacturing processes. The successful candidate will help strengthen product quality and consistency through Statistical Process Control (SPC), effective root cause analysis, and…
Added 16 mins ago
P
Manager, Processing
Premier
London, ON
- Full-time
…Specialty Insurance industry, 100% Canadian owned. Our broad product shelf offers niche solutions for our brokers and advisors. Our partners count on us for quick, knowledgeable answers,…
Added 16 mins ago
KB
Yard Associate
Kent Building Supplies
Moncton, NB
- Part-time
As a Yard Associate, you’ll play a key role in delivering exceptional service to our customers by assisting with product selection, loading, and ensuring a safe and organized yard…
Added 16 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Participate in product design and process improvement activities to enhance efficiency, quality, and manufacturability.
Added 16 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Summerside, PE
- Full-time
…materials, Pro, and Install Sales execution through accurate product availability and timely…
Added 16 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Work closely with a team of cross-functional domain experts in Advantage+Elite, Product Development and Validation teams to integrate innovations and new technologies into practical…
Added 16 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…resolving systemic service issues. The team is responsible for all product lines (Machines, Molds, 3rd Party Hot runners, Controllers, and Auxiliaries) and works cohesively with a variety…
Added 16 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Analyze business performance by region, product line, customer segment, channel, and service offering.
Added 16 mins ago
DR
Junior Sales Representative
Dawn Recruiting Agency
AB · Edmonton, AB
- $45,000 to $75,000 CAD / year
- Full-time
Identify customer needs and provide relevant product or service information.

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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