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Added 9 mins ago
IT
Estimator / Project Coordinator
InTandem Talent
Hamilton, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 9 mins ago
IT
Estimator / Project Coordinator – Major Projects
InTandem Talent
Hamilton, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 9 mins ago
EC
Project Coordinator
EnGlobe Corp.
Moncton, NB
- Full-time
As a Project Coordinator, you will support the successful delivery of civil engineering and infrastructure projects by working closely with Project Managers, Design Leads, clients, and…
Added 24 mins ago
Civil Project Coordinator
Pomerleau
Nanaimo, BC
As a Project Coordinator working in our Civil Infrastructure team at Pomerleau Construction, you manage several activities and deadlines to gain a clearer picture of client, team and…
Added 24 mins ago
Environmental Coordinator
Pomerleau
Montreal, QC
As an Environmental Coordinator within Pomerleau’s environmental team, you will play a key advisory role based on the needs of the projects and their teams. You will develop and implement…
Added 24 mins ago
C
Maintenance and Construction Coordinator
Civeo
AB · Edmonton International Airport, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 39 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Montreal, QC
- $54,000 to $67,000 CAD / year
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 39 mins ago
IT
Project Coordinator
InTandem Talent
AB · Alberta, Canada
- Full-time
…around the world with an employer that is committed to career…
Added 39 mins ago
B
Proposal Coordinator
BPA
Halifax, NS
- Full-time
The OSP Proposal Coordinator supports BPA's proposal development process end-to-end, from proposal tracking, partner coordination, and documentation support. This role requires strong…
Added 39 mins ago
SA
Study Abroad Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services,…
Added 39 mins ago
AG
Billing Coordinator
AWOT GLOBAL LOGISTICS (CANADA) CORP.
Toronto, ON
- Full-time
The Billing Coordinator is a full-time, on-site role based in Toronto, ON. This position is responsible for preparing, reviewing, and issuing invoices for freight, warehousing, and related…
Added 54 mins ago
PC
Construction Project Specialist
Parsons Corporation
AB · CAN AB (Virtual Office)
- Full-time
Parsons is the Main Construction Manager (MCM) for the Faro Mine Remediation Project located in the Yukon Territory. The Construction Project Specialist will support the development and…
Added 1 hour ago
OT
Electrical Design Coordinator
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
The project will strengthen Ontario’s economy by supporting an estimated 1,500 jobs at the peak of construction.
Added 1 hour ago
M
Operations and Financial Coordinator
Marsh
Toronto, ON
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 1 hour ago
P
Project Coordinator, Renewables
Proven
Toronto, ON
- Full-time
We are hiring a Project Coordinator to be the person who keeps all of that running. You will be the day-to-day contact for clients on active projects, the one who gets vendor quotes and…
Added 1 hour ago
IL
Communications Coordinator (Health and Welfare)
IATSE Local 873
Toronto, ON
- $41 to $42.25 CAD / hour
- Full-time
The new exciting position of Communications Coordinator (Health and Welfare), reporting to the Communications Manager, will be servicing the needs of IATSE 873 members ensuring all…
Added 1 hour ago
DU
Field Operations Data Acquisition Coordinator
Dalhousie University
Halifax, NS
- Full-time
Position Title Field Operations Data Acquisition Coordinator
Added 1 hour ago
P
Project Coordinator, Renewables
Proven
Calgary, AB
- Full-time
We are hiring a Project Coordinator to be the person who keeps all of that running. You will be the day-to-day contact for clients on active projects, the one who gets vendor quotes and…
Added 1 hour ago
M
Operations and Financial Coordinator
Marsh
Montreal, QC
- Full-time
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 1 hour ago
I
Seeburger Lead
Infosys
Vancouver, BC
- $90,450 to $136,500 CAD / year
- Full-time
…B2B/EDI platforms. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and…
Added 1 hour ago
Projects Manager, M&E
Strategic Group
Calgary, AB
Collaborate with the Director, Construction Projects, Project Coordinator, and other team members to ensure seamless project execution.
Added 1 hour ago
UD
People & Organizational Culture Intern (co-op term)
Ulnooweg Development Group Inc
Millbrook, NS
- Internship
In this role, you will support the design, development, and implementation of a SharePoint site for the People & Organizational Culture (P&OC) team. Working closely with employees and…
Added 1 hour ago
BC
Audit and Tech Records Coordinator
British Columbia Institute of Technology
Richmond, BC
- Full-time
BCIT’s School of Transportation is seeking a regular, full time (1.0 FTE) Audit and Tech Records Coordinator. This position assists the Associate Dean, Department Heads and ”Person…
Added 1 hour ago
E
Customer Order Coordinator
EvertzAV
Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 1 hour ago
I
Seeburger Lead
Infosys
Mississauga, ON
- $92,740 to $123,375 CAD / year
- Full-time
…B2B/EDI platforms. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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