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Added 8 mins ago
TO
Administrative Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
…programming. User groups may include Aquatics, Facilities, Customer Service, Special Guests, Bus Company, Vendor Camps,…
Added 8 mins ago
TO
Behaviour Management Specialist (Summer Camp 2027)
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team, with a focus on 1:1 staff and leading behaviour management…
Added 8 mins ago
TO
Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team.
Added 9 mins ago
DU
Field Operations Data Acquisition Coordinator
Dalhousie University
Halifax, NS
- Full-time
Position Title Field Operations Data Acquisition Coordinator
Added 9 mins ago
SM
Clinical Coordinator – Calgary (Creekside), AB
Snore MD
Calgary, AB
- Full-time
We’re looking for a Clinical Coordinator to join our established team in Calgary.
Added 9 mins ago
GL
Office Coordinator
Groupe Lemur, Inc
Montreal, QC
- Full-time
…d'activités annuelles telles que : la reconnaissance des années de service, des BBQs estivaux, des fêtes de fin d'année et bien d'autres…
Added 9 mins ago
I
Seeburger Lead
Infosys
Vancouver, BC
- $90,450 to $136,500 CAD / year
- Full-time
Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners
Added 9 mins ago
SP
Reception & Donations Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
The Reception & Donations Coordinator plays a dual role at the Jim Pattison Medical Campus St. Paul's Hospital, serving as the welcoming first point of contact for visitors, donors,…
Added 9 mins ago
Maintenance Assistant
Amica Senior Lifestyles
Ottawa, ON
With your attention to detail, you will be responsible for assisting the Maintenance Coordinator with the day to day operations of the facility, including the cleanliness and upkeep of the…
Added 9 mins ago
M
Optometry Coordinator
Medcan
Toronto, ON
- $47,831 to $65,767.25 CAD / year
- Full-time
The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct…
Added 9 mins ago
EG
Customer Success Manager, North America
Etraveli Group
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
Added 9 mins ago
FH
Radiological Technologist - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
Reporting to the Supervisor, Radiological Technology and the Site Coordinator, Medical Imaging, the Radiological Technologist, practices in accordance with the standards of professional…
Added 9 mins ago
AP
Maintenance Technician
Arbutus Properties
Regina, SK
- Full-time
Reporting to the Client Care Coordinator, the Maintenance Technician is responsible for the maintenance and appearance of our apartment buildings in Regina
Added 23 mins ago
GS
PHARMACY COORDINATOR - FULL TIME/PERMANENT
Green Shield Canada
Burnaby, BC
- Full-time
GreenShield is seeking a Pharmacy Coordinator (known internally as Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative…
Added 23 mins ago
CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
…all inquiries and requests for technical support and customer service in the IT…
Added 38 mins ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 38 mins ago
IR
Home Care Case Coordinator
Interlake-Eastern Regional Health Authority
Ashern, MB
- Volunteer
The Home Care Case Coordinator is responsible for the coordination and delivery of a broad range of professional and non-professional services. The Home Care Case Coordinator is responsible…
Added 38 mins ago
IR
Licensed Practical Nurse, Home Care
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…
Added 38 mins ago
SM
Clinical Coordinator – Nanaimo, BC (Vancouver Island), BC
Snore MD
Nanaimo, BC
- Full-time
We’re looking for a Clinical Coordinator to join our New Clinic in Nanaimo.
Added 38 mins ago
NL
Business Operations & Administrative Coordinator
Northfast Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
Northfast Limited is looking for a motivated, organized, and dependable individual to join our team as a Business Operations & Administrative Coordinator.
Added 38 mins ago
BC
Audit and Tech Records Coordinator
British Columbia Institute of Technology
Richmond, BC
- Full-time
BCIT’s School of Transportation is seeking a regular, full time (1.0 FTE) Audit and Tech Records Coordinator. This position assists the Associate Dean, Department Heads and ”Person…
Added 38 mins ago
E
Customer Order Coordinator
EvertzAV
Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 38 mins ago
I
Seeburger Lead
Infosys
Mississauga, ON
- $92,740 to $123,375 CAD / year
- Full-time
Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners
Added 38 mins ago
IR
Licensed Practical Nurse, Home Care
Interlake-Eastern Regional Health Authority
Stonewall, MB
- Full-time
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…
Added 38 mins ago
IR
Licensed Practical Nurse, Home Care
Interlake-Eastern Regional Health Authority
Teulon, MB
- Internship
…functions/ activities as assigned to them by the Home Care Case Coordinator. The Licensed Practical Nurse – Home Care works with the team to promote an integrated, holistic health service…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

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More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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