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Added 5 mins ago
HS
Nurse - Temporary Casual 6 months
Hopewell Support Services
Ariss, ON
- Part-time
Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services and according to Hopewell Policies.
Added 5 mins ago
HS
Nurse - Temporary Part Time
Hopewell Support Services
Ariss, ON
- Part-time
Paid time off with up to 25 days per year of vacation and holiday pay depending on length of service with Hopewell Support Services and according to Hopewell Policies.
Added 19 mins ago
SP
Digital Experience & Customer Marketing Specialist
Superior Propane
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Reporting to the Senior Marketing Manager, Brand and Communications, the Digital Experience & Customer Marketing Specialist executes and optimizes customer-facing digital experiences and…
Added 20 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Scarborough Town Centre, ON
Swarovski
Toronto, ON · Scarborough, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 20 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Scarborough Town Centre, ON
Swarovski
Toronto, ON · Scarborough, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 20 mins ago
SL
Senior Specialist, Supplier Strategy & Integration
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 20 mins ago
Client Service Specialist ID #1669
YMCA of Simcoe/Muskoka
Parry Sound, ON
A Client Service Specialist/Administrative Support - provides service to customers in their independent job search and learning goals, and provides in-depth information on the job search…
Added 20 mins ago
TS
Community Engagement Coordinator
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 20 mins ago
Cyber Security Specialist - L3
Global Relay
Vancouver, BC
The Cyber Security Specialist - L3 ensures the deployment, operations and continuous improvement of security tools, technologies and processes that protect Global Relay, including the…
Added 20 mins ago
TS
Community Engagement Coordinator
The Salvation Army in Canada
Salmon Arm, BC
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 20 mins ago
P
HR & Talent Acquisition Specialist
Perennial
Toronto, ON
- Full-time
We are seeking a proactive, organized, and detail-oriented HR & Talent Acquisition Specialist to support talent acquisition and day-to-day HR operations across the FH Health portfolio, with…
Added 20 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Full-time
The Asset Protection Specialist Supervisor (APSS) is responsible for preventing financial loss caused by property vandalism, traditional theft and fraud, organized retail crime, and…
Added 20 mins ago
ZS
Senior Zendesk Developer Implementation Specialist
Zodiac Solutions, Inc
Waterloo, ON
- Full-time
Senior Zendesk Developer / Implementation Specialist
Added 20 mins ago
GR
Cyber Security Specialist - L3
Global Relay
Vancouver, BC
- Full-time
The Cyber Security Specialist - L3 ensures the deployment, operations and continuous improvement of security tools, technologies and processes that protect Global Relay, including the…
Added 20 mins ago
AR
French / Chinese Bilingual Sales / Spécialiste des ventes bilingue ( français / chinois ) KN33457
Activ8 Recruitment & Solutions
Montreal, QC
- $50,000 to $55,000 CAD / year
- Full-time
An International Food Distributor is searching a Entry Level Bilingual (Chinese/English) Sales Specialist to join their team in Montreal, QC are . This position is responsible for creating,…
Added 20 mins ago
EI
Data Maintenance Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Data Maintenance Specialist to provide operational support for client's RTFT business applications, including Health, Safety & Environment (HSE) and Human Resources (HR)…
Added 20 mins ago
H
IT Infrastructure Architect, Manufacturing (OT)
Hays
Montreal, QC
- $130,000 to $150,000 CAD / year
- Full-time
…(i.e., Security, Digital, Core Infrastructure, PMO and Regional Service Delivery Managers.) as well as engage with global business stakeholders and will perform planning, estimating and…
Added 35 mins ago
A
Spécialiste Intégration Multi-Systèmes / Multi-System Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais et service médical sur site.
Added 35 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
St. Thomas, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 50 mins ago
BM
Brand Ambassador - Plinko
Brand Momentum
Hamilton, ON
- Part-time
In-Store Product Sampler / Brand Ambassador (Event Activation Specialist)
Added 50 mins ago
Retail Specialist South Trail Crossing
Freedom Mobile
AB · Calgary, AB
…creating meaningful interactions with customers through product/service demos, general device support, and other…
Added 50 mins ago
LD
Photo Lab / Casual
London Drugs Limited
Medicine Hat, AB
- Other
The Casual Photo Lab Specialist is responsible for assisting in production of all Photofinishing while meeting quality and service standards, and maintaining a professional attitude, and…
Added 50 mins ago
DN
CyberDet & Underground EIS Specialist
Dyno Nobel
Vancouver, BC
- Full-time
As a CyberDet & Underground EIS Specialist, you will lead the site implementation, support and ongoing use of Dyno’s Wireless Electronic Initiation System. You will support the Canadian…
Added 1 hour ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
The Property Field Appraisal Specialist plays a crucial role in the claims department, overseeing the assessment, estimation, and bid/tender process for large losses. This role involves…
Added 1 hour ago
YO
Bilingual Employer Engagement Specialist
YMCA of the National Capital Region
Orleans, ON
- Full-time
The Employer Engagement Specialist will work as part of the team that provides employment services to Ontarians with a focus on immigrants and newcomers to Canada. Reporting to the Director…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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