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Added 6 mins ago
RP
Creative Industrial Design & 3D Visualization Specialist
Remote People
Calgary, AB
- Full-time
Support marketing, product development, and business presentations
Added 6 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering
Vancouver, BC
- Full-time
The successful candidate will support our in-house geotechnical experts in advanced numerical modelling with FLAC2D and 3D. Detailed responsibilities include:
Added 6 mins ago
CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 6 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 6 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Introduce customers to the Service Department to support a positive long-term ownership experience.
Added 6 mins ago
R
Drafting Specialist, Product Definition
RTX
Mississauga, ON
- Full-time
Job Title: Drafting Specialist, Product Definition
Added 21 mins ago
V
Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 21 mins ago
CR
Senior Recovery Specialist, Learning & Capacity Building
Canadian Red Cross
Canada
- Full-time
The Senior Recovery Specialist, Learning & Capacity Building plays a key role in strengthening recovery awareness, knowledge, and capacity among communities, Indigenous partners,…
Added 21 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 21 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart Specialty Health Network
Montreal, QC · Saint-Laurent, QC
- Full-time
The Patient Support Specialist is a senior individual contributor role within SHN's Central Program Operations team. This role serves as the primary point of contact for patients,…
Added 21 mins ago
GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Edmonton, Alberta.
Added 21 mins ago
VC
Community Health Specialist (Master's)
Vancouver Coastal Health
Gibsons, BC
- Full-time
Come work as a Community Health Specialist with Vancouver Coastal Health on the Healthy Public Policy Unit in Gibsons, BC. Apply now to join the team!
Added 21 mins ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 21 mins ago
GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Toronto.
Added 21 mins ago
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Montreal.
Added 21 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering Inc.
Vancouver, BC
- Full-time
The successful candidate will support our in-house geotechnical experts in advanced numerical modelling with FLAC2D and 3D. Detailed responsibilities include:
Added 21 mins ago
MR
LG Promoters - InStore Sales Rep
Match Retail
Victoria, BC
- $51,000 to $53,000 CAD / year
- Full-time
Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Added 21 mins ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 21 mins ago
SI
International Trades Specialist
Skyjack Inc.
Kitchener, ON
- Full-time
Participating in training as required to maintain and enhance skill level and support other positions within department.
Added 21 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
…clinics, specialty pharmacies and healthcare professionals who support their…
Added 21 mins ago
DO
Overhead Door Technician
Diesel Overhead Doors Inc.
Calgary, AB
- Full-time
Company Description Diesel Overhead Doors Inc. is a commercial overhead door specialist serving Calgary, AB and the surrounding area. The company is recognized for operating with honesty…
Added 21 mins ago
Global Tax Provision Specialist
Enerflex Ltd
Canada
The Global Tax Provision Specialist will be responsible for overseeing and managing the tax provision process, including compliance with ASC 740 and IAS 12, which prescribes accounting for…
Added 21 mins ago
Senior Talent Acquisition Specialist
I M P Group International Inc.
Dorval, QC
…industry experience is essential to successfully understand and support the unique talent needs of our…
Added 21 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Contributes to the overall success of the Estate Department, Investment Support in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the…
Added 21 mins ago
C&EM Program Specialist
FortisBC
Surrey, BC
Program Specialists work across a broad range of functions that support the successful delivery of conservation and energy management programs. Role responsibilities may range from rebate…

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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