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Added 7 mins ago
Traffic Office Coordinator
Domtar Products
Surrey, BC
The location in Surrey, British Columbia, Canada, is seeking talent to fill the position of Traffic Office Coordinator. This job is full-time permanent.
Added 7 mins ago
AS
(ASD-W) - 1.00 FTE Speech Language Pathologist II - Talk with Me - Permanent
Anglophone School District
Fredericton, NB
- Full-time
This is regional clinical coordinator/leader work in the field of Speech Language Pathology. Employees of this classification ensure that services provided by professionals are consistent…
Added 7 mins ago
Licensed Practical Nurse, Home Care
Winnipeg Regional Health Authority
Teulon, MB
…– Home Care functions as a member of the multi-disciplinary team. The Licensed Practical Nurse – Home Care administers those functions/ activities as assigned to them by the Home Care Case…
Added 7 mins ago
Licensed Practical Nurse, Home Care
Winnipeg Regional Health Authority
Stonewall, MB
…– Home Care functions as a member of the multi-disciplinary team. The Licensed Practical Nurse – Home Care administers those functions/ activities as assigned to them by the Home Care Case…
Added 7 mins ago
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Workplace Experience Coordinator
HireTalent
Toronto, ON
- Contract
This role will work with the rest of the Places arm of the Experience team to oversee the Toronto office and to create a workplace that collectively makes our Snoos' time at client a…
Added 7 mins ago
H
Warehouse Coordinator
Hays
Toronto, ON
- Part-time
We are seeking a Warehouse Coordinator to join the team on a contract basis through to the end of the year. This role plays a key part in ensuring the smooth operation of warehouse…
Added 7 mins ago
AA
Auto Body Parts Coordinator (Ottawa-East)
Assured Automotive
Ottawa, ON
- Full-time
…lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 7 mins ago
TT
Junior Textile Product & Sampling Coordinator
Threadcount Textile & Design
Toronto, ON
- Full-time
We're looking for a creative, tech-savvy and exceptionally detail-oriented individual to join our team.
Added 7 mins ago
A
Director of Engineering
Artika
Montreal, QC
- Full-time
Added 7 mins ago
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Loft Coordinator
Longo's
Aurora, ON
- Full-time
We are looking for a Loft Coordinator who is passionate about food and enjoys working in a fast paced, team environment!
Added 7 mins ago
QM
Coordonnateur de la logistique - matières premières / Logistics Coordinator - Commodities
Quantum Management Services Ltd.
Montreal, QC
- $75,000 to $85,000 CAD / year
- Full-time
Our client, a physical commodities trading firm is seeking a detail-oriented and highly organized Logistics Coordinator to manage the daily scheduling and coordination of truck…
Added 7 mins ago
TU
Development Coordinator, Gift & Estate Planning
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
UBC’s Gift and Estate Planning unit is looking for a coordinator to help support our frontline fundraising team with donor identification, cultivation and stewardship as we work towards our…
Added 22 mins ago
YO
Boating Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!
Added 22 mins ago
YO
Day Camp Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!
Added 22 mins ago
YO
Natural Arts and Crafts Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!
Added 22 mins ago
YO
New Camper and 1 Weeker Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!
Added 22 mins ago
YO
Day Camp Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Day Camp Coordinator oversees the delivery of the Little Critters and Nature Explorers Day Camp programs and supports a safe, engaging, and outdoor-focused camp experience for children.…
Added 22 mins ago
YO
Outdoor Living Skills (OLS) Program Head
YMCA of Greater Toronto
Torrance, ON
- Part-time
Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!
Added 22 mins ago
UH
Coordinator, Patient Data (Cardiac Registry)
University Health Network
Toronto, ON
- Full-time
…patient care, operational planning, research and education. The Coordinator, Patient Data (Cardiac Registry) supports the integrity, completeness and timely maintenance of patient,…
Added 22 mins ago
UH
Data Coordinator
University Health Network
Toronto, ON
- Full-time
…study of patients with non-small cell lung cancer. The Data Coordinator’s primary responsibility will be to ensure the accuracy and quality of clinical patient data integrated into project…
Added 22 mins ago
CH
Scheduling Coordinator – Calgary (Full-Time)
CBI Home Health
Calgary, AB
- Full-time
Scheduling Coordinator - Care Access Representative - Calgary (Full-Time)
Added 22 mins ago
CH
Scheduling Coordinator – Mississauga (Full-Time)
CBI Home Health
Mississauga, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Mississauga (Full-Time)
Added 22 mins ago
CH
Scheduling Coordinator – Toronto (North York) (Full-Time)
CBI Home Health
Toronto, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Toronto (North York) (Full-Time)
Added 22 mins ago
CH
Scheduling Coordinator – Peterborough (Full-Time)
CBI Home Health
Peterborough, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Peterborough (Full-Time)
Added 22 mins ago
CH
Scheduling Coordinator – Ottawa (Full-Time)
CBI Home Health
Ottawa, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Ottawa (Full-Time)

PheedLoop

Customer Education Coordinator

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role

The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program.

The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials.

Key Responsibilities

Product Education

Create clear product guides, tutorials, videos, and training materials.
Deliver product training sessions for customers and internal teams.
Turn product updates and new features into easy-to-understand educational content.
Identify common areas of confusion and create resources to address them.
Pheedloop Uni + Checklist

Knowledge Base Ownership

Own and regularly update PheedLoop’s customer-facing knowledge base.
Review existing articles for accuracy, clarity, and consistency.
Work with Product and Customer Success to keep content current.
Create a simple process for requesting and approving new content.

Certification Program

Create learning content and materials to support PheedLoop’s customer certification program.
Develop training resources, and supporting educational materials.
Track participation, completion rates, and customer feedback.
Continuously improve the learning content based on customer needs and feedback.

Cross-Functional Support

Partner with Product to understand releases and upcoming changes.
Work with Customer Success to identify customer education gaps.
Support onboarding and ongoing learning for customers.
Maintain a consistent tone and standard across all educational content

What We’re Looking For

Strong written communication and instructional skills.
Ability to explain technical information in simple language.
Strong organization and attention to detail.
Comfortable creating written, visual, and video-based content.
Able to manage projects independently and work across teams.
At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset.

If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing.

Perks that hit different

🩺 100% employer-paid health coverage

🚇 Office directly connected to the TTC subway

🍜 Team lunches, learning sessions, and regular outings

🚀 High-performance culture with real ownership and growth

The Kind of People We’re Looking For

We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

Apply About employer

More about this job

Responsibilities

Create and deliver clear product education materials, training sessions, and certification resources for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are required, along with the ability to explain technical information simply and create written, visual, and video content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Skills

Written Communication
Instructional Design
Product Education
Customer Training
Knowledge Management
Technical Communication
Content Creation
Video-Based Learning
Project Management
Cross-Functional Collaboration
Customer Success
Organization
Attention to Detail
Customer Onboarding
Learning Program Development
Feedback Analysis

Benefits

Employer-Paid Health Coverage
Team Lunches
Learning Sessions
Team Outings
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Product Education
Customer Education
Customer Training
Internal Training
Product Guides
Tutorials
Training Materials
Educational Videos
Knowledge Base
Learning Content
Customer Success
Product Releases
Feature Updates
Customer Onboarding
Learning Materials
Content Review
Content Approval Process
Customer Feedback
Events Services
SaaS

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